Tim Hortons
9685 Johnstown Rd, New Albany
(614) 647-2128
Recent Reviews
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How do you not only get the wrong items in an order but also burn them aswell?
why did my drink taste like somebody pissed in it?
not to mention the rude customer service as well
avoid this location.
Atmosphere: 1
Food: 1
Service: 1
I go to this location 3 to4 times week for the last year and half. The food is always good some of the employees are nice. Manager is moody always seams like he is mad all the time. If I could give some feed back is bring back good customer service.after all us customers pay your pay checks. Good service goes along ways.
The staff is always so pleasant and helpful.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, great fresh food and good location
Atmosphere: 3
Food: 5
Service: 4
Nice location off of I-23 N.
Went through the drive-thru, service was quick. But... food on the other hand.. not impressed at all.
The staff was not helpful. They asked you to repeat things a number of times due to noise from other staff. Our order was still not correct after sending it back twice.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Doughnut
Horrible customer service. They are rude and run around like chickens with their heads cut off that don’t know how to do their job. Do better Tim Hortons or get new employees.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. They are rude and run around like chickens with their heads cut off that don’t know how to do their job. Do better Tim Hortons or get new employees.
Weekend service is better than that we received during the week.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Doughnut, Bagel
Restaurantji Recommends
They finally got the Best Manager possible. Mr. Daniel is awesome. He trained some great employees and service and food is Great. In the past stopped coming here cause service was bad. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
They put the sandwich in the bag then cut through the bag to cut the sandwich? Asked for 3 creams in an xl coffee and it tasted like pure creamer. This place just continues to go downhill! So glad Dunkin’ doughnuts just opened nearby!
They gave us sour coffee and had an attitude about our order in general, which wasn't even large. Definitely needs some work and sorting out there.
Atmosphere: 1
Food: 1
Service: 1
We went in to order a simple order- a 20 piece pack of Tim Bits 10 honey, 10 chocolate glazed. This was so hard to comprehend for whatever reason, the associate had my boyfriend repeat the order which he had repeated. When we got in the car, the order was assorted with other flavors. When he had gone back to get it correct he proceeded to say, “That’s not what I heard”. Associates need to do better at comprehending simple orders, and not fixing what their customers said respectfully.
Atmosphere: 2
Food: 4
Service: 1
There were 4 guys working but only one was hustling throughout the store. One guy keep looking at his watch and probably just wanted clock out, another was truly a dear in front of the headlights. I don't know if he spoke English, because he didn't say anything. He looked at us walked away and came back with the only guy who seemed to know what was going on. He was the only one that actually smiled, took our orders and prepared our food. The other 3 had no expression or said anything.
Atmosphere: 2
Food: 3
Service: 3
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