Waited at drive thru two different days at 6:13am. No one was there. Employees must be late all the time. No management in the mornings. Don't know how anything else is because they are never open. Okay I'm editing my review. I just called them and they said they were open so I went back to the drive-thru and still no response.
Atmosphere: 1
Food: 1
Service: 1
Ebony Nightwalker (ENGaming)
The food was good, however it took nearly 30 minutes to get my food. And, when I did get it I was missing a breakfast baconator. I had to go back in and due to changeover got a lunch baconator instead. I didn't mind it, however the long wait period felt unnecessary. I felt bad for the girl who was working register because she was the one who would usually get backlash for this.
Atmosphere: 5
Food: 4
Service: 2
Keith Jones
If you like waiting in line for 30 mins come here and enjoy the mediocre Wendy’s food
Atmosphere: 3
Food: 3
Service: 1
Miguel Hernandez
Was waiting “in line” (only 1 person ahead of me) everyone just looking, took a few minutes to get acknowledged, Order 2 chillis & got nothing but sauce.
Atmosphere: 1
Food: 1
Service: 1
lmd2112
Order food online and it took 25 minutes before I got my order. They ignore people at the counter and just are not friendly. Lastly, they made my food wrong. High disappointing.
Atmosphere: 1
Food: 2
Service: 1
Josh Schrock
Can confirm, they are not open at 0630 like their hours of operation says.
Service: 1
La La
Honestly everytime I go here food is cold or like warm and the customer service sucks
Atmosphere: 2
Food: 1
Service: 2
Nate Hecht
Cold frys warm pop and could not order inside. Rude manager
Atmosphere: 3
Food: 1
Service: 1
Chris Graham
Still waiting at the drive-through window 20 minutes after they took my order.
Gary Dickenson
Service was fine, fries cold and no carbonation in soda machine
if i could put negative stars i would lmao. what a bad environment.
Atmosphere: 1
Food: 1
Service: 1
Jayson Waits
20 minutes wait in the drive thru… never again!!
Service: 1
Emily D
Stood in line for 20 minutes with one person in front of me. Completely ignored by staff, ended up walking out.
Service: 1
Mark Morrison
On Saturday August 30, 2025 in the afternoon, I stopped here to get an order of fries and drink. While at register I decided on a Biggie Bag with chicken sandwich, large fry and large drink. Also ordered a second large fry. Upon looking at my receipt, I realized there was only 1 large fry and tried to get the young lady that took my order, get her attn. she was busy with a customer ahead of me in line and ignored me and the next two customers behind me in line for approximately 7 to 8 minutes. Finally after getting the order ready for the lady in front of me in line she turned and saw that I was still standing at the register, and that there were now two other people behind me in line. She came over and I explained that I wanted 2 large fries and not just the one with the Biggie order. I told her I still wanted a second order of large fry and asked her to ring up a separate order.
I also told her that in her time of waiting for the items to be placed in the lady’s order ahead of me she should look at the register area from time to time to try and help other customers while waiting on food for first customer. She just gave me a half smile and didn’t say anything. When my order was finally done she tossed the bag on the counter and didn’t say anything. She went to register to take next order. I walked out to my car where my wife and dog were waiting, my wife said what took so long? You were in there 21 minutes. I started to tell her what all had happened and I took a bite into the chicken sandwich and could not bite through the chicken, Hard as rock.
So I went back in to take the sandwich back to get another. Upon reaching the counter area I could see there was a major discussion going on at the grill area with what looked like a manager and three or four employees. The young girl who took my order was just standing at counter with her back turned toward any customer that would be at counter. For about two minutes there was no communication with me and this young lady, she finally turned and saw me and came back over to register. She could see I was holding the sandwich and asked what would you like today?
I told her this was not edible and would like to speak with a manager. She walked over to the grill area and talked to a young man and within 10 to 15 seconds he approached the register area. He said “what can I get for you”. I told him about the sandwich and started to ask him what the problem was. He said “I’m working with new people “. I said ok, I get it, that’s a good reason or excuse. He immediately said “it’s not an excuse “ very abruptly. I asked his name and he told me Robert. He then took the sandwich from my hand and punched into register a new order and walked away. People in front of me waiting couldn’t believe what they had just seen. The gentleman in front of me turned to his wife and me and said,
“This is the world we live in. No common courtesy, no customer appreciation. We wait longer and pay more for it”. His wife said “we should have stopped at the prior exit and went to Chic Filet.” The customers behind me in line turned and walked out. I waited about five more minutes and the girl at counter looked at me and tossed bag on counter. She didn’t say anything. I approached and said is this mine, she just shook her head yes and rolled her eyes.
Probably one of the worst Wendy’s experiences for me after being a customer for over 54 years. This store, I will never return to. My hope is that this manager, Robert Castle, gets a better attitude and works better with his employees and trains them to be good customer service representatives. I’m sure Mr Thomas would have wanted that for his company!
Service: 1
1 John 4:18
The workers are rude and always acting like you’re the one bothering them. They also gave me the wrong thing twice now. Never going to that Wendy's again.
Waited at drive thru two different days at 6:13am. No one was there. Employees must be late all the time. No management in the mornings. Don't know how anything else is because they are never open. Okay I'm editing my review. I just called them and they said they were open so I went back to the drive-thru and still no response.
Atmosphere: 1
Food: 1
Service: 1
The food was good, however it took nearly 30 minutes to get my food. And, when I did get it I was missing a breakfast baconator. I had to go back in and due to changeover got a lunch baconator instead. I didn't mind it, however the long wait period felt unnecessary. I felt bad for the girl who was working register because she was the one who would usually get backlash for this.
Atmosphere: 5
Food: 4
Service: 2
If you like waiting in line for 30 mins come here and enjoy the mediocre Wendy’s food
Atmosphere: 3
Food: 3
Service: 1
Was waiting “in line” (only 1 person ahead of me) everyone just looking, took a few minutes to get acknowledged, Order 2 chillis & got nothing but sauce.
Atmosphere: 1
Food: 1
Service: 1
Order food online and it took 25 minutes before I got my order. They ignore people at the counter and just are not friendly. Lastly, they made my food wrong. High disappointing.
Atmosphere: 1
Food: 2
Service: 1
Can confirm, they are not open at 0630 like their hours of operation says.
Service: 1
Honestly everytime I go here food is cold or like warm and the customer service sucks
Atmosphere: 2
Food: 1
Service: 2
Cold frys warm pop and could not order inside. Rude manager
Atmosphere: 3
Food: 1
Service: 1
Still waiting at the drive-through window 20 minutes after they took my order.
Service was fine, fries cold and no carbonation in soda machine
Atmosphere: 4
Food: 2
Service: 5
Restaurantji Recommends
if i could put negative stars i would lmao. what a bad environment.
Atmosphere: 1
Food: 1
Service: 1
20 minutes wait in the drive thru… never again!!
Service: 1
Stood in line for 20 minutes with one person in front of me. Completely ignored by staff, ended up walking out.
Service: 1
On Saturday August 30, 2025 in the afternoon, I stopped here to get an order of fries and drink. While at register I decided on a Biggie Bag with chicken sandwich, large fry and large drink. Also ordered a second large fry. Upon looking at my receipt, I realized there was only 1 large fry and tried to get the young lady that took my order, get her attn. she was busy with a customer ahead of me in line and ignored me and the next two customers behind me in line for approximately 7 to 8 minutes. Finally after getting the order ready for the lady in front of me in line she turned and saw that I was still standing at the register, and that there were now two other people behind me in line. She came over and I explained that I wanted 2 large fries and not just the one with the Biggie order. I told her I still wanted a second order of large fry and asked her to ring up a separate order.
I also told her that in her time of waiting for the items to be placed in the lady’s order ahead of me she should look at the register area from time to time to try and help other customers while waiting on food for first customer. She just gave me a half smile and didn’t say anything. When my order was finally done she tossed the bag on the counter and didn’t say anything. She went to register to take next order. I walked out to my car where my wife and dog were waiting, my wife said what took so long? You were in there 21 minutes. I started to tell her what all had happened and I took a bite into the chicken sandwich and could not bite through the chicken, Hard as rock.
So I went back in to take the sandwich back to get another. Upon reaching the counter area I could see there was a major discussion going on at the grill area with what looked like a manager and three or four employees. The young girl who took my order was just standing at counter with her back turned toward any customer that would be at counter. For about two minutes there was no communication with me and this young lady, she finally turned and saw me and came back over to register. She could see I was holding the sandwich and asked what would you like today?
I told her this was not edible and would like to speak with a manager. She walked over to the grill area and talked to a young man and within 10 to 15 seconds he approached the register area. He said “what can I get for you”. I told him about the sandwich and started to ask him what the problem was. He said “I’m working with new people “. I said ok, I get it, that’s a good reason or excuse. He immediately said “it’s not an excuse “ very abruptly. I asked his name and he told me Robert. He then took the sandwich from my hand and punched into register a new order and walked away. People in front of me waiting couldn’t believe what they had just seen. The gentleman in front of me turned to his wife and me and said,
“This is the world we live in. No common courtesy, no customer appreciation. We wait longer and pay more for it”. His wife said “we should have stopped at the prior exit and went to Chic Filet.” The customers behind me in line turned and walked out. I waited about five more minutes and the girl at counter looked at me and tossed bag on counter. She didn’t say anything. I approached and said is this mine, she just shook her head yes and rolled her eyes.
Probably one of the worst Wendy’s experiences for me after being a customer for over 54 years. This store, I will never return to. My hope is that this manager, Robert Castle, gets a better attitude and works better with his employees and trains them to be good customer service representatives. I’m sure Mr Thomas would have wanted that for his company!
Service: 1
The workers are rude and always acting like you’re the one bothering them. They also gave me the wrong thing twice now. Never going to that Wendy's again.
Atmosphere: 1
Food: 2
Service: 1
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