Still waiting at the drive-through window 20 minutes after they took my order.
Gary Dickenson
Service was fine, fries cold and no carbonation in soda machine
Atmosphere: 4
Food: 2
Service: 5
Angel Smith
if i could put negative stars i would lmao. what a bad environment.
Atmosphere: 1
Food: 1
Service: 1
Jayson Waits
20 minutes wait in the drive thru… never again!!
Service: 1
Emily D
Stood in line for 20 minutes with one person in front of me. Completely ignored by staff, ended up walking out.
Service: 1
Mark Morrison
On Saturday August 30, 2025 in the afternoon, I stopped here to get an order of fries and drink. While at register I decided on a Biggie Bag with chicken sandwich, large fry and large drink. Also ordered a second large fry. Upon looking at my receipt, I realized there was only 1 large fry and tried to get the young lady that took my order, get her attn. she was busy with a customer ahead of me in line and ignored me and the next two customers behind me in line for approximately 7 to 8 minutes. Finally after getting the order ready for the lady in front of me in line she turned and saw that I was still standing at the register, and that there were now two other people behind me in line. She came over and I explained that I wanted 2 large fries and not just the one with the Biggie order. I told her I still wanted a second order of large fry and asked her to ring up a separate order.
I also told her that in her time of waiting for the items to be placed in the lady’s order ahead of me she should look at the register area from time to time to try and help other customers while waiting on food for first customer. She just gave me a half smile and didn’t say anything. When my order was finally done she tossed the bag on the counter and didn’t say anything. She went to register to take next order. I walked out to my car where my wife and dog were waiting, my wife said what took so long? You were in there 21 minutes. I started to tell her what all had happened and I took a bite into the chicken sandwich and could not bite through the chicken, Hard as rock.
So I went back in to take the sandwich back to get another. Upon reaching the counter area I could see there was a major discussion going on at the grill area with what looked like a manager and three or four employees. The young girl who took my order was just standing at counter with her back turned toward any customer that would be at counter. For about two minutes there was no communication with me and this young lady, she finally turned and saw me and came back over to register. She could see I was holding the sandwich and asked what would you like today?
I told her this was not edible and would like to speak with a manager. She walked over to the grill area and talked to a young man and within 10 to 15 seconds he approached the register area. He said “what can I get for you”. I told him about the sandwich and started to ask him what the problem was. He said “I’m working with new people “. I said ok, I get it, that’s a good reason or excuse. He immediately said “it’s not an excuse “ very abruptly. I asked his name and he told me Robert. He then took the sandwich from my hand and punched into register a new order and walked away. People in front of me waiting couldn’t believe what they had just seen. The gentleman in front of me turned to his wife and me and said,
“This is the world we live in. No common courtesy, no customer appreciation. We wait longer and pay more for it”. His wife said “we should have stopped at the prior exit and went to Chic Filet.” The customers behind me in line turned and walked out. I waited about five more minutes and the girl at counter looked at me and tossed bag on counter. She didn’t say anything. I approached and said is this mine, she just shook her head yes and rolled her eyes.
Probably one of the worst Wendy’s experiences for me after being a customer for over 54 years. This store, I will never return to. My hope is that this manager, Robert Castle, gets a better attitude and works better with his employees and trains them to be good customer service representatives. I’m sure Mr Thomas would have wanted that for his company!
Service: 1
1 John 4:18
The workers are rude and always acting like you’re the one bothering them. They also gave me the wrong thing twice now. Never going to that Wendy's again.
Atmosphere: 1
Food: 2
Service: 1
Jordan McLaughlin
Constantly getting orders wrong. Ordered a Dave's Single and Dave's Double. Instead got a single hamburger and a chicken sandwich. Changing their food for shrinkflation. $16 for not enough food to feed two people. Workers stare blankly at wall when spoken to. Save your time and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Sweeney
The slowest employees on the planet
Service: 1
Bernard Whitaker
HORRIBLE. First it took forever for someone to even respond to me at the drive-thru. They did not tell me the total of my order. The woman who took my credit card did not even greet me or say anything. It took absolutely forever to get my food and the food was cold. There was no one even in front of me. The women working seemed drunk or on drugs. I saw a liquor bottle sitting in the window in full view of the drive-thru. I took a picture of this. I had ordered a cup of water and I sat waiting for it staring at the women working. They kept glancing at me and continued to ignore me and never gave me my water. I eventually drove off.
A young flamboyant male was at the drive thru window and I had apple pay and he never told me he needed my phone, instead he repeated the total and and i repeated to him i had apple pay and he repeated himself with total.. and then laughed and said thats so funny?? after waving my phone in my phone and a nice lady with braids coming over and he told me the machine does not move and he needed my phone.. why an attitude and basically threw my food in the car haha. terrible.
Atmosphere: 2
Food: 2
Service: 1
Eric B
usually a good wendys but I sat in the drive through for 8 minutes with no one answering so I left at 1030 am lol. hire more staff and pay them.
gachalife_ editx145
The manager I think his name is Robert?, was very rude
Atmosphere: 1
Food: 5
Service: 1
Michael Holliday
I eat out a lot at nice restaurants, Wendy's has become too expensive for what you receive.
Ashland Stokes
Such a long drive thru wait and when I got home to eat my double burger with bacon it was a sad chicken sandwich drenched in ketchup. Honestly, I live about 2 miles away and won’t go to this location again.
Still waiting at the drive-through window 20 minutes after they took my order.
Service was fine, fries cold and no carbonation in soda machine
Atmosphere: 4
Food: 2
Service: 5
if i could put negative stars i would lmao. what a bad environment.
Atmosphere: 1
Food: 1
Service: 1
20 minutes wait in the drive thru… never again!!
Service: 1
Stood in line for 20 minutes with one person in front of me. Completely ignored by staff, ended up walking out.
Service: 1
On Saturday August 30, 2025 in the afternoon, I stopped here to get an order of fries and drink. While at register I decided on a Biggie Bag with chicken sandwich, large fry and large drink. Also ordered a second large fry. Upon looking at my receipt, I realized there was only 1 large fry and tried to get the young lady that took my order, get her attn. she was busy with a customer ahead of me in line and ignored me and the next two customers behind me in line for approximately 7 to 8 minutes. Finally after getting the order ready for the lady in front of me in line she turned and saw that I was still standing at the register, and that there were now two other people behind me in line. She came over and I explained that I wanted 2 large fries and not just the one with the Biggie order. I told her I still wanted a second order of large fry and asked her to ring up a separate order.
I also told her that in her time of waiting for the items to be placed in the lady’s order ahead of me she should look at the register area from time to time to try and help other customers while waiting on food for first customer. She just gave me a half smile and didn’t say anything. When my order was finally done she tossed the bag on the counter and didn’t say anything. She went to register to take next order. I walked out to my car where my wife and dog were waiting, my wife said what took so long? You were in there 21 minutes. I started to tell her what all had happened and I took a bite into the chicken sandwich and could not bite through the chicken, Hard as rock.
So I went back in to take the sandwich back to get another. Upon reaching the counter area I could see there was a major discussion going on at the grill area with what looked like a manager and three or four employees. The young girl who took my order was just standing at counter with her back turned toward any customer that would be at counter. For about two minutes there was no communication with me and this young lady, she finally turned and saw me and came back over to register. She could see I was holding the sandwich and asked what would you like today?
I told her this was not edible and would like to speak with a manager. She walked over to the grill area and talked to a young man and within 10 to 15 seconds he approached the register area. He said “what can I get for you”. I told him about the sandwich and started to ask him what the problem was. He said “I’m working with new people “. I said ok, I get it, that’s a good reason or excuse. He immediately said “it’s not an excuse “ very abruptly. I asked his name and he told me Robert. He then took the sandwich from my hand and punched into register a new order and walked away. People in front of me waiting couldn’t believe what they had just seen. The gentleman in front of me turned to his wife and me and said,
“This is the world we live in. No common courtesy, no customer appreciation. We wait longer and pay more for it”. His wife said “we should have stopped at the prior exit and went to Chic Filet.” The customers behind me in line turned and walked out. I waited about five more minutes and the girl at counter looked at me and tossed bag on counter. She didn’t say anything. I approached and said is this mine, she just shook her head yes and rolled her eyes.
Probably one of the worst Wendy’s experiences for me after being a customer for over 54 years. This store, I will never return to. My hope is that this manager, Robert Castle, gets a better attitude and works better with his employees and trains them to be good customer service representatives. I’m sure Mr Thomas would have wanted that for his company!
Service: 1
The workers are rude and always acting like you’re the one bothering them. They also gave me the wrong thing twice now. Never going to that Wendy's again.
Atmosphere: 1
Food: 2
Service: 1
Constantly getting orders wrong. Ordered a Dave's Single and Dave's Double. Instead got a single hamburger and a chicken sandwich. Changing their food for shrinkflation. $16 for not enough food to feed two people. Workers stare blankly at wall when spoken to. Save your time and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
The slowest employees on the planet
Service: 1
HORRIBLE. First it took forever for someone to even respond to me at the drive-thru. They did not tell me the total of my order. The woman who took my credit card did not even greet me or say anything. It took absolutely forever to get my food and the food was cold. There was no one even in front of me. The women working seemed drunk or on drugs. I saw a liquor bottle sitting in the window in full view of the drive-thru. I took a picture of this. I had ordered a cup of water and I sat waiting for it staring at the women working. They kept glancing at me and continued to ignore me and never gave me my water. I eventually drove off.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
A young flamboyant male was at the drive thru window and I had apple pay and he never told me he needed my phone, instead he repeated the total and and i repeated to him i had apple pay and he repeated himself with total.. and then laughed and said thats so funny?? after waving my phone in my phone and a nice lady with braids coming over and he told me the machine does not move and he needed my phone.. why an attitude and basically threw my food in the car haha. terrible.
Atmosphere: 2
Food: 2
Service: 1
usually a good wendys but I sat in the drive through for 8 minutes with no one answering so I left at 1030 am lol. hire more staff and pay them.
The manager I think his name is Robert?, was very rude
Atmosphere: 1
Food: 5
Service: 1
I eat out a lot at nice restaurants, Wendy's has become too expensive for what you receive.
Such a long drive thru wait and when I got home to eat my double burger with bacon it was a sad chicken sandwich drenched in ketchup. Honestly, I live about 2 miles away and won’t go to this location again.
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