Wendy's
                                9920 Johnstown Rd, New Albany
                                 (380) 255-7225
                            
Recent Reviews
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These people have completely screwed up our order yet again. I’d go to Taco Bell or even the gas station before I go there again.
Atmosphere: 1
Food: 2
Service: 1
This is the Best Wendy’s location around. Food is always fresh and the Staff is always friendly. Visited on 10/17/25 around 1:15ish
Atmosphere: 5
Food: 5
Service: 5
It was dirty, they prepared food without gloves and still used their hands versus kitchen utensils. One person put gloves on after seeing me stand there waiting for our food, then scratched her face with the same gloves she used to prep our food, and others food.
They had the fries in a fry container but it was sitting on the side of the fryer on top of a cardboard box that had been flattened. When they filled fires (without gloves) they laid them down on that box!
Another employee walked to his car and the bathroom with his phone in hands about 5 times while I was standing there waiting for our food. In between those times, he was in the kitchen where food was being prepared holding his phone.
So disappointing!
No one was rude, but no one seemed to care about quality, cleanliness, or service.
Atmosphere: 1
Food: 2
Service: 2
My order is almost always messed up and the employees of the establishment are unhelpful, impolite, and complete incoherent to anything going on. This facility needs investigated asap.
Atmosphere: 1
Food: 1
Service: 1
Ordered the new misfortune meals, and didn’t supply a receipt so we couldn’t fix their mistakes. We got no sauces than were suppose to come with this special meal and then instead of the large special frosty we got root beer floats, and when we went in to correct the issue we were told we were wrong. What’s the point of a special exspenive fast food pos meal if you don’t get the speciality items. DO NOT GO HERE
Atmosphere: 1
Food: 1
Service: 1
Give me wrong stuff every time probably because I'm talking to a stupid computer and one of my French toast sticks had a bite out of it could see the teeth marks
Atmosphere: 1
Food: 1
Service: 1
Food is ok- I usually get Jr Bacon Czbgr- the beef pattys are smashed down to practically nothing, so not much flavor. I have also gotten the ckn ranch wrap and the ckn was so dry and hard- it was inedible. And the service is slow both inside and drive thru.
Atmosphere: 3
Food: 4
Service: 3
New AI ordering drive thru ordering was awesome and best fries ever! Salted perfectly and the frosty was a 10/10. Could get some better nuggets for the saucy nuggs!…
Atmosphere: 5
Food: 5
Service: 5
Couldn't get the ordering kiosk to recognize us, but had a nice lunch at Wendy's. I tried the Grilled Chicken Ranch Wrap. It was very good and had a generous portion of diced chicken. I asked for some ranch to jazz it up a bit. Yumm! We enjoyed making a custom lemonade at the drink station. Dining room was nice and clean. Thanks Wendy's!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Ranch Wrap, Chili, 6 PC Chicken Nuggets, Simply Orange Juice
Ai drivethrough?!?! Food was really good other than that there was a freakin ai drivethrough which was suprisingly accurate ordered successfully and the order was right (didnt expect ai at wendys)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Same old typical Wendy's
Atmosphere: 3
Food: 3
Service: 3
I'm not sure about the service or atmosphere but the food is good.
Atmosphere: 5
Food: 5
Service: 5
Excellent attention and a lot of rushes for deliveries, everything fresh
Atmosphere: 5
Food: 5
Service: 5
This is the Wendy’s to go to! The quality of the food is amazing always fresh, hot, and tasty! The store is kept super clean ! The employees are amazing and really care about giving you a good experience !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
This restaurant is nice and new and clean, and the food is hot and fresh, but beyond that the employees are amazing! Super friendly and professional, seem to actually care (which sadly is a rarity in fast food these days, but it's appreciated).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
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