I placed a delivery order through their app and it would not accept anything but cash payment. So I contacted the store and they allowed me to pay it by credit card on the spot. When the door Dasher arrived at my door he was trying to collect the full amount of the order. Apparently Pizza Hut did not mark my order as paid in full. After calling Pizza Hut the issue ended with them getting the pizza back and me asking for a full refund. Do not order from here!!! I still have not received a refund!
Atmosphere: 1
Food: 1
Service: 1
Amanda Caldwell
Long story short. Pizza Hut did not mark my delivery paid. Door dasher was trying to collect at the door. In the end, no dinner and maybe a refund. Extremely disappointed in the personnel here!!!
Heather Midkiff
Local friends beware:
We were bummed when drove 20 minutes one way to bring home an empty pizza box that was supposed to be my young daughter's cheese pizza. New Lexington, Ohio Pizza Hut manager also refused to refund us our money and hung up the phone on us.
Disclaimer: we did have other pizza boxes. The invisible cheese pizza box was in the middle of the other boxes.
#poorcustomerservice #bummed #peoplesuck
BILL R
Very clean , well kept , updated inside and out . Service was great . Pizza was well prepared and cooked very good . One of the best pizza we had in long time . I highly recommend this Pizza Hut .
Atmosphere: 5
Food: 5
Service: 5
Anna Sue
I usually don’t leave reviews, but this Pizza Hut goes above and beyond with every order! The manager and the staff are amazing and so is the food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
William Wingard
Go somewhere else.. always out of staple items, pour service and somehow loose your order even though you get confirmation text and text order is ready for pickup...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
Bill Allen
Ordered online using coupons. Wanted 4 stuffed crust and 1 pan pizza. Received a phone call informing me they could only give me 2 stuffed crust. Asked if I wanted pan pizza for the other 2. I said yes but, they did not say I would not get them for the online price with a coupon which should have been $10.99. Instead i was charged $17.58 each for the pan pizzas. When I asked why the young lady asked her manager. The manager came up. I asked her why the price was $17. She said because that's the price with one topping for a pan pizza. I asked her why I had to pay more when it wasn't my fault they were out of stuffed crust. She said it was my fault because I didn't tell them it was a coupon price! They seen my order and seen it was a coupon online order. So why was it my fault they charged me more? 5 pizzas for $70 is ridiculous especially when I ordered online and used the coupons online. I've had trouble with this store before. But, because I liked their pizza better than other locations I overlooked the mistake. I contacted the corporate office in the past about the problem. I have not heard anything from corporate. So to me it seems like they only care about money and not their customers. So after the incident tonight I think I'll just stick to the small mom and pop shops. Where they care about their customers and making sure they are satisfied.
Atmosphere: 1
Food: 2
Service: 1
Nick Allen
Ordered online using coupons. Wanted 4 stuffed crust and 1 pan pizza. Received a phone call informing me they could only give me 2 stuffed crust. Asked if I wanted pan pizza for the other 2. I said yes but, they did not say I would not get them for the online price with a coupon which should have been $10.99. Instead i was charged $17.58 each for the pan pizzas. When I asked why the young lady asked her manager. The manager came up. I asked her why the price was $17. She said because that's the price with one topping for a pan pizza. I asked her why I had to pay more when it wasn't my fault they were out of stuffed crust. She said it was my fault because I didn't tell them it was a coupon price! They seen my order and seen it was a coupon online order. So why was it my fault they charged me more? 5 pizzas for $70 is ridiculous especially when I ordered online and used the coupons online. I've had trouble with this store before. But, because I liked their pizza better than other locations I overlooked the mistake. I contacted the corporate office in the past about the problem. I have not heard anything from corporate. So to me it seems like they only care about money and not their customers. So after the incident tonight I think I'll just stick to the small mom and pop shops. Where they care about their customers and making sure they are satisfied.
Atmosphere: 1
Food: 2
Service: 1
Jessica Petrey
I work in the service industry so I rarely leave reviews as I know they go largely ignored. For me to feel compelled to leave a review, I have to be really wowed or sorely disappointed. Unfortunately, in this case, it is the latter. Our experience this evening in your restaurant left a lot to be desired. This is the second bad experience that we have had at this location, so I don't think we will be back. Normally, I would not publicly make it known that I will no longer visit an establishment because truthfully, who cares? My 36 dollars won't put you out of business. But the lack of training of your staff might. Holy. Cow. I've never been more baffled in my life than I was tonight. Wowza.
Atmosphere: 1
Food: 3
Service: 1
Glenna Hammond
Went to lunch at pizza hut yoday.i was the only one there.the waitress took my order I waited 50 minutes for my order.never checked on me to see if I needed anything .I have tried this passage hut .many times.i have walked out 3 times because no one came to wait on me..went with a friend waited 45 min to an our gorgeous our order.i would never go there again.very poor customer service.and no one seems to care that you been sitting there and they wait on everyone else and you are the first customer there.i will never go back there again and neither will my family or friends.
The last two times I've visited this store weren't very disappointing. February 3 we ordered 4 stuffed crust and only received 2. This time I ordered 5 pizzas. I wanted one stuffed crust with sausage, onion and banana peppers, stuffed crust sausage, 2 stuffed crust pepperoni and an original pan with pepperoni. They gave me banana peppers and onions on both sausage. If you have kids you understand the melt downs that happen when it's not right. I messaged customer service and still have not heard from anyone about the first time. I will take my business elsewhere. We spend $40-$60 each visit.
Atmosphere: 1
Food: 1
Service: 1
Peggy Pingle
I picked up pizza got home it was burnt never
Food: 1
Service: 5
Lori Finck
Waited over an hour when I was told it would be 25 min. Out of dough. Out of breadsticks.
Atmosphere: 1
Food: 1
Service: 1
Rick Kneice
I've actually avoided the pizza hut in New lexington due to the rudness of the employees there it's gotten worse as the time's went on so to avoid conflict because I'll let it be known im honest to the core I'm not a actor by no means I'm 1000% a reactor meaning I won't start a conversation but if some gets rude or demeaning towards me I will react by all means so knowing that I do avoided this pizza hut completely due to the employees whom work there and I don't mean 3very single person that work's there is offensive or talks down to you but there's several of them that should never work with the public at all they don't have the people skills to do so at all anyways to stay on topic here the food is decent to say the least the service there sucks the food I personaly feel has downgraded some over the past few years and as did everything everywhere the cost drastically increased at this place with some new employees this place would make a xxx one back very quickly
Atmosphere: 1
Service: 2
Recommended dishes: The Ultimate Hershey's Chocolate Chip Cookie, Cheese Sticks, Cinnabon Mini Rolls, 12 Meat Lover's Pizza, Icing Dip
I placed a delivery order through their app and it would not accept anything but cash payment. So I contacted the store and they allowed me to pay it by credit card on the spot. When the door Dasher arrived at my door he was trying to collect the full amount of the order. Apparently Pizza Hut did not mark my order as paid in full. After calling Pizza Hut the issue ended with them getting the pizza back and me asking for a full refund. Do not order from here!!! I still have not received a refund!
Atmosphere: 1
Food: 1
Service: 1
Long story short. Pizza Hut did not mark my delivery paid. Door dasher was trying to collect at the door. In the end, no dinner and maybe a refund. Extremely disappointed in the personnel here!!!
Local friends beware: We were bummed when drove 20 minutes one way to bring home an empty pizza box that was supposed to be my young daughter's cheese pizza. New Lexington, Ohio Pizza Hut manager also refused to refund us our money and hung up the phone on us. Disclaimer: we did have other pizza boxes. The invisible cheese pizza box was in the middle of the other boxes. #poorcustomerservice #bummed #peoplesuck
Very clean , well kept , updated inside and out . Service was great . Pizza was well prepared and cooked very good . One of the best pizza we had in long time . I highly recommend this Pizza Hut .
Atmosphere: 5
Food: 5
Service: 5
I usually don’t leave reviews, but this Pizza Hut goes above and beyond with every order! The manager and the staff are amazing and so is the food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
Go somewhere else.. always out of staple items, pour service and somehow loose your order even though you get confirmation text and text order is ready for pickup...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
Ordered online using coupons. Wanted 4 stuffed crust and 1 pan pizza. Received a phone call informing me they could only give me 2 stuffed crust. Asked if I wanted pan pizza for the other 2. I said yes but, they did not say I would not get them for the online price with a coupon which should have been $10.99. Instead i was charged $17.58 each for the pan pizzas. When I asked why the young lady asked her manager. The manager came up. I asked her why the price was $17. She said because that's the price with one topping for a pan pizza. I asked her why I had to pay more when it wasn't my fault they were out of stuffed crust. She said it was my fault because I didn't tell them it was a coupon price! They seen my order and seen it was a coupon online order. So why was it my fault they charged me more? 5 pizzas for $70 is ridiculous especially when I ordered online and used the coupons online. I've had trouble with this store before. But, because I liked their pizza better than other locations I overlooked the mistake. I contacted the corporate office in the past about the problem. I have not heard anything from corporate. So to me it seems like they only care about money and not their customers. So after the incident tonight I think I'll just stick to the small mom and pop shops. Where they care about their customers and making sure they are satisfied.
Atmosphere: 1
Food: 2
Service: 1
Ordered online using coupons. Wanted 4 stuffed crust and 1 pan pizza. Received a phone call informing me they could only give me 2 stuffed crust. Asked if I wanted pan pizza for the other 2. I said yes but, they did not say I would not get them for the online price with a coupon which should have been $10.99. Instead i was charged $17.58 each for the pan pizzas. When I asked why the young lady asked her manager. The manager came up. I asked her why the price was $17. She said because that's the price with one topping for a pan pizza. I asked her why I had to pay more when it wasn't my fault they were out of stuffed crust. She said it was my fault because I didn't tell them it was a coupon price! They seen my order and seen it was a coupon online order. So why was it my fault they charged me more? 5 pizzas for $70 is ridiculous especially when I ordered online and used the coupons online. I've had trouble with this store before. But, because I liked their pizza better than other locations I overlooked the mistake. I contacted the corporate office in the past about the problem. I have not heard anything from corporate. So to me it seems like they only care about money and not their customers. So after the incident tonight I think I'll just stick to the small mom and pop shops. Where they care about their customers and making sure they are satisfied.
Atmosphere: 1
Food: 2
Service: 1
I work in the service industry so I rarely leave reviews as I know they go largely ignored. For me to feel compelled to leave a review, I have to be really wowed or sorely disappointed. Unfortunately, in this case, it is the latter. Our experience this evening in your restaurant left a lot to be desired. This is the second bad experience that we have had at this location, so I don't think we will be back. Normally, I would not publicly make it known that I will no longer visit an establishment because truthfully, who cares? My 36 dollars won't put you out of business. But the lack of training of your staff might. Holy. Cow. I've never been more baffled in my life than I was tonight. Wowza.
Atmosphere: 1
Food: 3
Service: 1
Went to lunch at pizza hut yoday.i was the only one there.the waitress took my order I waited 50 minutes for my order.never checked on me to see if I needed anything .I have tried this passage hut .many times.i have walked out 3 times because no one came to wait on me..went with a friend waited 45 min to an our gorgeous our order.i would never go there again.very poor customer service.and no one seems to care that you been sitting there and they wait on everyone else and you are the first customer there.i will never go back there again and neither will my family or friends.
Restaurantji Recommends
The last two times I've visited this store weren't very disappointing. February 3 we ordered 4 stuffed crust and only received 2. This time I ordered 5 pizzas. I wanted one stuffed crust with sausage, onion and banana peppers, stuffed crust sausage, 2 stuffed crust pepperoni and an original pan with pepperoni. They gave me banana peppers and onions on both sausage. If you have kids you understand the melt downs that happen when it's not right. I messaged customer service and still have not heard from anyone about the first time. I will take my business elsewhere. We spend $40-$60 each visit.
Atmosphere: 1
Food: 1
Service: 1
I picked up pizza got home it was burnt never
Food: 1
Service: 5
Waited over an hour when I was told it would be 25 min. Out of dough. Out of breadsticks.
Atmosphere: 1
Food: 1
Service: 1
I've actually avoided the pizza hut in New lexington due to the rudness of the employees there it's gotten worse as the time's went on so to avoid conflict because I'll let it be known im honest to the core I'm not a actor by no means I'm 1000% a reactor meaning I won't start a conversation but if some gets rude or demeaning towards me I will react by all means so knowing that I do avoided this pizza hut completely due to the employees whom work there and I don't mean 3very single person that work's there is offensive or talks down to you but there's several of them that should never work with the public at all they don't have the people skills to do so at all anyways to stay on topic here the food is decent to say the least the service there sucks the food I personaly feel has downgraded some over the past few years and as did everything everywhere the cost drastically increased at this place with some new employees this place would make a xxx one back very quickly
Atmosphere: 1
Service: 2
Recommended dishes: The Ultimate Hershey's Chocolate Chip Cookie, Cheese Sticks, Cinnabon Mini Rolls, 12 Meat Lover's Pizza, Icing Dip
Staff always friendly.
Atmosphere: 5
Food: 5
Service: 5
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