I’ve never eaten inside, only used the drive-through. The food is usually fresh and the staff is always nice. I really feel for the workers here — I know a few have to walk to and from work, and they all seem like genuinely hard workers.
Atmosphere: 5
Food: 5
Service: 5
Rachael Smith
Be prepared to wait anytime you order at least over 5 minutes. Used to be very fast .
Atmosphere: 3
Food: 4
Service: 2
Crissie Brown
We were at Taco Bell in New Richmond Oct 4th about 12pm. There was one woman working the entire place. She was kind to everyone and worked hard to get the food to people as quick as she could. Taco Bell needs to give this woman a raise! Good work to her! Taco Bell do better for your employees that do show up.
Atmosphere: 5
Food: 5
Service: 5
Raymond
This location is consistently disappointing. Every time my wife or I place an order, something is missing or made incorrectly. I often have to go back to get the order fixed, only to find that it’s still wrong when I return home. The staff here clearly does not pay attention to orders and frequently forgets items.
On 09/28/2025, I picked up a mobile order and immediately had to pull over and go inside because they forgot to give me a $9 item and failed to leave the spicy sauce off my burrito as requested. They remade the missing and incorrect items, but when I got back to my vehicle, I noticed they left off the extra toppings I had paid for. I went back inside again to have that corrected. Finally, once I made it home, I discovered that my Grande Nachos with Slow Roasted Chicken only had two small pieces of chicken on it.
This is the worst Taco Bell experience I’ve ever had, and I would not recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
Amy Webb
Horrible customer service!!
Food: 2
Service: 1
Robert Weaver
The drive-menu was easy to read, and the person who took my order was patient. I ordered the grilled cheese burrito with steak, which turned out pretty good, but I might have preferred a little more steak in mine. The prices were high, as they seem to be everywhere. Part of our post-covid reality, I suppose.
Atmosphere: 4
Food: 4
Service: 5
Gus
Always satisfied when I eat there. Order off the app and enjoy.
Atmosphere: 5
Food: 5
Service: 5
Stammkt 1407
Food was completely wrong, my husband is allergic to tomatoes and I didn’t order tacos with tomatoes, but came with. Had no cheese.
Justin Price
Waited in the drive thru for 10 mins. A total of 2 cars in the lot for dine in. The other 5 were waiting in the drive thru. Called to make sure the speaker was working and was informed they were swamped. That may be the case if the 5 people in the drive thru were able to order but no one seemed to worry about any of us and only focused on the inside patrons. Terrible experience per usual.
Taco bell is what it is. Fast food, but not as fast as you'd like. Tastes ok though everything tastes the same but it's hot fresh and fills you up
Atmosphere: 2
Food: 3
Service: 5
jason erler
I have never received a correct order here. There are always employees and their friends smoking at the front door. The service is borderline confrontational. This place is a bummer.
Atmosphere: 1
Food: 1
Service: 1
Justin Collado
Yo! I Tottaly just got a slamin breakfast for only $8.00! Oh yeah baby ! Thank you Joyce.
Atmosphere: 5
Food: 5
Service: 5
Julie Brown
Been sitting in the parking lot waiting on food for over 45 minutes. Not sure it’s even coming? Worst service ever. If zero stars was an option, this experience would get it.
Update: we never did get our food after an hour of waiting. For 2 quesadillas. Ridiculous. Finally got a refund.
Atmosphere: 1
Food: 1
Service: 1
Jane Doe
This place can never get the order correct, I waited 33 minutes in the drive thru last night. Couldn’t exit due to closed lane.
Hours say 7am - 1am but they’re closed before midnight and don’t open for breakfast until 8:30, is what the girl in the drive thru just told me.
I’ve never eaten inside, only used the drive-through. The food is usually fresh and the staff is always nice. I really feel for the workers here — I know a few have to walk to and from work, and they all seem like genuinely hard workers.
Atmosphere: 5
Food: 5
Service: 5
Be prepared to wait anytime you order at least over 5 minutes. Used to be very fast .
Atmosphere: 3
Food: 4
Service: 2
We were at Taco Bell in New Richmond Oct 4th about 12pm. There was one woman working the entire place. She was kind to everyone and worked hard to get the food to people as quick as she could. Taco Bell needs to give this woman a raise! Good work to her! Taco Bell do better for your employees that do show up.
Atmosphere: 5
Food: 5
Service: 5
This location is consistently disappointing. Every time my wife or I place an order, something is missing or made incorrectly. I often have to go back to get the order fixed, only to find that it’s still wrong when I return home. The staff here clearly does not pay attention to orders and frequently forgets items.
On 09/28/2025, I picked up a mobile order and immediately had to pull over and go inside because they forgot to give me a $9 item and failed to leave the spicy sauce off my burrito as requested. They remade the missing and incorrect items, but when I got back to my vehicle, I noticed they left off the extra toppings I had paid for. I went back inside again to have that corrected. Finally, once I made it home, I discovered that my Grande Nachos with Slow Roasted Chicken only had two small pieces of chicken on it.
This is the worst Taco Bell experience I’ve ever had, and I would not recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service!!
Food: 2
Service: 1
The drive-menu was easy to read, and the person who took my order was patient. I ordered the grilled cheese burrito with steak, which turned out pretty good, but I might have preferred a little more steak in mine. The prices were high, as they seem to be everywhere. Part of our post-covid reality, I suppose.
Atmosphere: 4
Food: 4
Service: 5
Always satisfied when I eat there. Order off the app and enjoy.
Atmosphere: 5
Food: 5
Service: 5
Food was completely wrong, my husband is allergic to tomatoes and I didn’t order tacos with tomatoes, but came with. Had no cheese.
Waited in the drive thru for 10 mins. A total of 2 cars in the lot for dine in. The other 5 were waiting in the drive thru. Called to make sure the speaker was working and was informed they were swamped. That may be the case if the 5 people in the drive thru were able to order but no one seemed to worry about any of us and only focused on the inside patrons. Terrible experience per usual.
Atmosphere: 1
Food: 3
Service: 1
Voltron is pleased.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Taco bell is what it is. Fast food, but not as fast as you'd like. Tastes ok though everything tastes the same but it's hot fresh and fills you up
Atmosphere: 2
Food: 3
Service: 5
I have never received a correct order here.
There are always employees and their friends smoking at the front door. The service is borderline confrontational. This place is a bummer.
Atmosphere: 1
Food: 1
Service: 1
Yo! I Tottaly just got a slamin breakfast for only $8.00! Oh yeah baby ! Thank you Joyce.
Atmosphere: 5
Food: 5
Service: 5
Been sitting in the parking lot waiting on food for over 45 minutes. Not sure it’s even coming? Worst service ever. If zero stars was an option, this experience would get it.
Update: we never did get our food after an hour of waiting. For 2 quesadillas. Ridiculous. Finally got a refund.
Atmosphere: 1
Food: 1
Service: 1
This place can never get the order correct, I waited 33 minutes in the drive thru last night. Couldn’t exit due to closed lane.
Hours say 7am - 1am but they’re closed before midnight and don’t open for breakfast until 8:30, is what the girl in the drive thru just told me.
I’ll never spend money at this place again.
Atmosphere: 1
Food: 1
Service: 1
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