Ran here for a quick lunch. Found a long black hair in my sandwich, understanding it happens I went back up for a resolution. They stated they were going to remake my whole order. Now another 5min wait I didn’t have time for I asked to just be refunded. As the “manager” Trinity was working on my refund I was handed a complementary free sandwich card and at the same time this “manager” almost scolded her telling her she’s not supposed to do that… what!? She’s trying to make things right.
After observing this I asked for her name and she literally ignored me and turned and walked away. And no one really wanted to give me her name like they were scared of repercussions.
If this “managers” name is actually Trinity, she needs to take or retake a management course.
Atmosphere: 2
Food: 1
Service: 1
Jens Blegvad
This place has gone downhill, access road has dumbstruck size potholes, the floor inside is so sticky that I lost my shoe, entryway mats are extremely filthy, doors and windows greasy dirty, broken interior lamps chairs and booths. AC is always cranked to the max, super cold inside, uncomfortable to eat in such coldness. Very disappointed in this Arby's location, seems like a big chain franchise should care a bit more about how their location makes their customers feel. One good thing, food is usually OK.
Atmosphere: 1
Food: 4
Service: 2
Tina Scanlon
My son and I had tried the brisket and the other special sandwich pork I believe, there were literally 3 hairs in it! When I called them to ask them which one of their employees was brushing their hair over the food he said man no one and I said what could I speak to a manager and he said he was the manager and there's nothing they were going to do about it so therefore I told him I would never eat at that restaurant again it was so gross me out!!
Atmosphere: 1
Food: 1
Service: 1
Chuck Clevenger
The food wS done quick and had good flavor
Atmosphere: 4
Food: 3
Service: 4
Eddie Somers (Eddie Ohio)
Never can know if this place was open or not weeds and non-cut grass next to it always makes it look like it's not ever open went back to check it out and it is open like it says people were nice music was horrible inside I came in to eat a nice calming lunch and wanted to get out of there as fast as I could cuz it was torturing me with music that's not music and the scenery was horrible looking out the window looked like it has never been cut might not own the area next door but whoever does own the area needs to cut it looks horrible!!
Atmosphere: 1
Food: 4
Service: 4
Corey Dean
Clean and nice enough but the roast beef is sliced thicker then everywhere. Took me a while to figure out but that's why it is not as good
Starrfade
I just had the most amazing customer service here!!! WOW!! I had to put in 25 individual orders for residents at a nursing home and the manager Carlos was phenomenal. He took the time to get my orders individually and bagged them and numbered them which made my job 10x easier. Shout out to Gabe and another girl who helped (didn't get her name) but they obviously worked well together because the order was perfectly done and I wasn't missing anything. Thank you so much for understanding what good customer service is.
Atmosphere: 5
Food: 5
Service: 5
Brendan C
This use to be the only Arby's location I would patronize. Now, they have had the same 2 for deal for what seems like forever. I haven't been since they only offer fish and roast beef with that deal. The price of food also goes up about every week or so. Ridiculously overpriced.
Food: 1
Service: 1
James Hudnall (Potato)
Would rate zero stars if I could. Stupid expensive and the food is always wrong and/or old and disgusting. Gave them multiple chances but after today enough was enough. Find a different store. The one on 21st is typically not bad.
Atmosphere: 1
Food: 1
Service: 1
Matt Dotson
Great experiences! The staff at this Arby’s is always friendly, and the food is consistently good.
This place is ABSOLUTELY disgusting. Please do not eat here. It’s evident that cleanliness is not a priority here by taking one look into the kitchen and fryers. Employees are rude and dont do their job
J Eckstein
Always awesome food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
AT Napper
Ordered the gyro combo. It was delightful, I have been to Greece, and Arby's version was just as good.
Food: 4
Service: 4
Recommended dishes: Curly Fries, Roast Beef Gyro
Melissa Pettit
Well we stopped at 2 different locations and both were closed inside.. HORRIBLE WAY TO GET
Atmosphere: 1
Food: 1
Service: 1
Arse H0lio
Good and hot 5yrs ago I reviewed..but just the other day in a semi truck ..lobby closed but staff was greatfully willing to serve me as a walk up to the window and gave me zero sh?t and let me order on foot. I'm greatfull for Marcos( I hope I got your name right) he was awesome and reassured me he would serve me even though they were understaffed and had to close the dining room. As a truck driver I knew I could fit in the street to park to go there ... I was so bummed the dinning room was closed but he still made a great sandwich and made my day after dealing with daily selfish drivers on the road. Any trucks rolling 16 in Granville Ohio hit up this Arby's. Even full sleepers can get spun around and walk over. And you don't have to pay truck stop prices...?♥️?????
Ran here for a quick lunch. Found a long black hair in my sandwich, understanding it happens I went back up for a resolution. They stated they were going to remake my whole order. Now another 5min wait I didn’t have time for I asked to just be refunded. As the “manager” Trinity was working on my refund I was handed a complementary free sandwich card and at the same time this “manager” almost scolded her telling her she’s not supposed to do that… what!? She’s trying to make things right.
After observing this I asked for her name and she literally ignored me and turned and walked away. And no one really wanted to give me her name like they were scared of repercussions.
If this “managers” name is actually Trinity, she needs to take or retake a management course.
Atmosphere: 2
Food: 1
Service: 1
This place has gone downhill, access road has dumbstruck size potholes, the floor inside is so sticky that I lost my shoe, entryway mats are extremely filthy, doors and windows greasy dirty, broken interior lamps chairs and booths. AC is always cranked to the max, super cold inside, uncomfortable to eat in such coldness. Very disappointed in this Arby's location, seems like a big chain franchise should care a bit more about how their location makes their customers feel. One good thing, food is usually OK.
Atmosphere: 1
Food: 4
Service: 2
My son and I had tried the brisket and the other special sandwich pork I believe, there were literally 3 hairs in it! When I called them to ask them which one of their employees was brushing their hair over the food he said man no one and I said what could I speak to a manager and he said he was the manager and there's nothing they were going to do about it so therefore I told him I would never eat at that restaurant again it was so gross me out!!
Atmosphere: 1
Food: 1
Service: 1
The food wS done quick and had good flavor
Atmosphere: 4
Food: 3
Service: 4
Never can know if this place was open or not weeds and non-cut grass next to it always makes it look like it's not ever open went back to check it out and it is open like it says people were nice music was horrible inside I came in to eat a nice calming lunch and wanted to get out of there as fast as I could cuz it was torturing me with music that's not music and the scenery was horrible looking out the window looked like it has never been cut might not own the area next door but whoever does own the area needs to cut it looks horrible!!
Atmosphere: 1
Food: 4
Service: 4
Clean and nice enough but the roast beef is sliced thicker then everywhere. Took me a while to figure out but that's why it is not as good
I just had the most amazing customer service here!!! WOW!! I had to put in 25 individual orders for residents at a nursing home and the manager Carlos was phenomenal. He took the time to get my orders individually and bagged them and numbered them which made my job 10x easier. Shout out to Gabe and another girl who helped (didn't get her name) but they obviously worked well together because the order was perfectly done and I wasn't missing anything. Thank you so much for understanding what good customer service is.
Atmosphere: 5
Food: 5
Service: 5
This use to be the only Arby's location I would patronize. Now, they have had the same 2 for deal for what seems like forever. I haven't been since they only offer fish and roast beef with that deal. The price of food also goes up about every week or so. Ridiculously overpriced.
Food: 1
Service: 1
Would rate zero stars if I could. Stupid expensive and the food is always wrong and/or old and disgusting. Gave them multiple chances but after today enough was enough. Find a different store. The one on 21st is typically not bad.
Atmosphere: 1
Food: 1
Service: 1
Great experiences! The staff at this Arby’s is always friendly, and the food is consistently good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place is ABSOLUTELY disgusting. Please do not eat here. It’s evident that cleanliness is not a priority here by taking one look into the kitchen and fryers. Employees are rude and dont do their job
Always awesome food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Ordered the gyro combo. It was delightful, I have been to Greece, and Arby's version was just as good.
Food: 4
Service: 4
Recommended dishes: Curly Fries, Roast Beef Gyro
Well we stopped at 2 different locations and both were closed inside.. HORRIBLE WAY TO GET
Atmosphere: 1
Food: 1
Service: 1
Good and hot 5yrs ago I reviewed..but just the other day in a semi truck ..lobby closed but staff was greatfully willing to serve me as a walk up to the window and gave me zero sh?t and let me order on foot. I'm greatfull for Marcos( I hope I got your name right) he was awesome and reassured me he would serve me even though they were understaffed and had to close the dining room. As a truck driver I knew I could fit in the street to park to go there ... I was so bummed the dinning room was closed but he still made a great sandwich and made my day after dealing with daily selfish drivers on the road. Any trucks rolling 16 in Granville Ohio hit up this Arby's. Even full sleepers can get spun around and walk over. And you don't have to pay truck stop prices...?♥️?????
Atmosphere: 1
Food: 4
Service: 5
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