This place has gone downhill. If I don’t stop in sassy prime times, it’s a safe bet they don’t have some of the food made. Stopped in on 7/25 at 8:15pm. I believe there was about 6 people working, 3 inside and 3 outside standing right next to the rear door smoking and having social hour with everyone in the parking lot. Generally that isn’t a big deal to me, but when I can’t get the food I’m wanting it’s annoying. So instead of my normal $34 order, I settled for a $10 bowl that’s probably gonna be a letdown. I’ll travel a little further down 21st and go to Hot Heads
Atmosphere: 1
Food: 4
Service: 1
Dustin McClain
Best one in our surrounding towns. Fresh food and a good portion for your money
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Mat Dunham
Great food! Warning, though. If you go right when they open, the corn salsa is frozen
Maverick Sres-ta
Food was okay but inside too dirty
Atmosphere: 1
Food: 3
Service: 2
Nicky 0078
Hit or miss sometimes food is good and others not so much
Atmosphere: 3
Food: 3
Service: 3
Larry Holmes
This location has an issue with giving the minimum portion sizes, have to ask for extra to get a full scoop of anything. They have the vinegarette pre portioned and barley anything is in the cup.
Atmosphere: 1
Food: 1
Service: 1
Ting Ting Tiao
Slow service, none of the products were filled at all had to keep going to the online side just to complete our 6 orders. It was a monday night at 5pm they should have been stocked and ready for dinner rush.
There were no knives, just plastic forks. It's nearly impossible to eat a burrito without cutting it with a knife. The food was average at best.
Atmosphere: 3
Food: 2
Service: 4
Taylor Wilkins
This is honestly the worst location in the county. Today I arrived at 4:00 PM and left with my to go order at 4:40. One person working the line and cash, line to the door, and no one jumping up to help. The one person working the line moved with no sense of urgency, and no other worker acknowledged that a line was building up and people were leaving because of the wait. I’ll save time the next time I want Chipotle and go to another location or restaurant altogether.
Atmosphere: 1
Food: 3
Service: 1
Aiden Gibson
I placed a pickup order and when I arrived at the store no workers assisted me, the person waiting in front of me grabbed their own order from behind the counter and so I asked if I should do the same when the cashier said for me to walk behind the counter and get it myself. As I'm walking out another employee comes out of the restroom and asks me if I got the right order and then with a tone said "I hope you did".
Poor service aside, the portions were absurd. Half of my bowl was just missing, not moved to one side, just not there. Lastly, I could see the bottom of the bag of chips I ordered as soon as I opened it, I think it would be generous to estimate I got 15 chips at most.
The worst part of the whole ordeal is when I reached out to try to fix the situation, I was directed to an AI bot and told to go through the emails they sent me, where another AI bot had me enter extra information just to try to avoid helping at all costs, and when I completed everything, the AI said "ok thanks we'll talk to the team. Bye!". Absolutely no solution and no way to find one for an egregious mistake.
Food: 1
Service: 1
Tristan B
In line for 30m. Unprofessional crew too busy socializing.
This place has gone downhill. If I don’t stop in sassy prime times, it’s a safe bet they don’t have some of the food made. Stopped in on 7/25 at 8:15pm. I believe there was about 6 people working, 3 inside and 3 outside standing right next to the rear door smoking and having social hour with everyone in the parking lot. Generally that isn’t a big deal to me, but when I can’t get the food I’m wanting it’s annoying. So instead of my normal $34 order, I settled for a $10 bowl that’s probably gonna be a letdown. I’ll travel a little further down 21st and go to Hot Heads
Atmosphere: 1
Food: 4
Service: 1
Best one in our surrounding towns. Fresh food and a good portion for your money
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Great food! Warning, though. If you go right when they open, the corn salsa is frozen
Food was okay but inside too dirty
Atmosphere: 1
Food: 3
Service: 2
Hit or miss sometimes food is good and others not so much
Atmosphere: 3
Food: 3
Service: 3
This location has an issue with giving the minimum portion sizes, have to ask for extra to get a full scoop of anything. They have the vinegarette pre portioned and barley anything is in the cup.
Atmosphere: 1
Food: 1
Service: 1
Slow service, none of the products were filled at all had to keep going to the online side just to complete our 6 orders. It was a monday night at 5pm they should have been stocked and ready for dinner rush.
Atmosphere: 2
Food: 2
Service: 1
Quick and easy take out!
Atmosphere: 5
Food: 5
Service: 5
Long wait but nice employees
Love the food and would like to come back again
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was great and so was the service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
There were no knives, just plastic forks. It's nearly impossible to eat a burrito without cutting it with a knife. The food was average at best.
Atmosphere: 3
Food: 2
Service: 4
This is honestly the worst location in the county. Today I arrived at 4:00 PM and left with my to go order at 4:40. One person working the line and cash, line to the door, and no one jumping up to help. The one person working the line moved with no sense of urgency, and no other worker acknowledged that a line was building up and people were leaving because of the wait. I’ll save time the next time I want Chipotle and go to another location or restaurant altogether.
Atmosphere: 1
Food: 3
Service: 1
I placed a pickup order and when I arrived at the store no workers assisted me, the person waiting in front of me grabbed their own order from behind the counter and so I asked if I should do the same when the cashier said for me to walk behind the counter and get it myself. As I'm walking out another employee comes out of the restroom and asks me if I got the right order and then with a tone said "I hope you did".
Poor service aside, the portions were absurd. Half of my bowl was just missing, not moved to one side, just not there. Lastly, I could see the bottom of the bag of chips I ordered as soon as I opened it, I think it would be generous to estimate I got 15 chips at most.
The worst part of the whole ordeal is when I reached out to try to fix the situation, I was directed to an AI bot and told to go through the emails they sent me, where another AI bot had me enter extra information just to try to avoid helping at all costs, and when I completed everything, the AI said "ok thanks we'll talk to the team. Bye!". Absolutely no solution and no way to find one for an egregious mistake.
Food: 1
Service: 1
In line for 30m. Unprofessional crew too busy socializing.
Atmosphere: 1
Food: 1
Service: 1
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