I was in for my usual matcha on a Friday morning and this time i was in for quite the day. I noticed it tasted so strong but, kept sipping not thinking anything of it. About 10mins into grocery shopping I became terribly ill. Too many scoops of matcha and I was sick ALL DAY. Never visiting this location again.
This is the 2nd time that only this store has give me a hard time about giving me a disposable straw with my purchase when I ask. No other Starbucks has such entitled employees with power trips. In Oct. 2024 even the new CEO said Starbucks would bring back condiment bars so customers can get their own straws/sugar/milk/etc. So why does this store have such an issue with a .03 cent disposable straw? why are you refusing to provide to paying customers especially after just spending 30.00+ there? Are they taking funds from employee paychecks to cover the costs of straws?! I use the straw and cup after my coffee for my water what is the issue with this stores employees?! As a paying customer I shouldn't have to argue and justify why I should be able to have straw with my order like I'm a child! This is why starbucks stock prices are going down and people are going to McDonald's. McD's coffee is cheaper and never once have their employees had a power trip over straws and napkins.
Atmosphere: 1
Service: 1
Anony mous
Good location however they don’t allow employees to stay home if they get sick with covid ? which for me is a huge red flag to not eat or drink anything from there again. We had a whole lockdown for this illness and many jobs excuse you if you end up catching it because it lasts so long, so the reason they can’t excuse spreading covid in a restaurant setting is very disappointing and just gross. Nobody wants anyone else’s sick germs, do something about it instead of trying to save a few bucks. Such a shame because the workers are nice im sure it is a management thing. Nobody wants to work when they’re sick let alone spread it throughout the restaurant and into customers’ food/drinks, seriously.
Atmosphere: 4
Food: 2
Service: 5
Ridemx141
This place always tastes different than the other
Atmosphere: 3
Food: 1
Service: 3
Nicky 0078
Overrated and expensive
Atmosphere: 4
Food: 2
Service: 4
Phil
Order online takes way to long 30 min wait for one drink wow never again.
Atmosphere: 3
Food: 3
Service: 1
Justin Scott Campbell
Drinks made just the way we like them. Very slow service. Workers too busy talking to each other.
Atmosphere: 3
Food: 5
Service: 1
Brett Eisenhauer
The barista just talked to her friend while we waited for 25 min just to buy a cup terrible
Atmosphere: 2
Food: 1
Service: 1
Haylee M.
If you order ahead this location is an okay option but even with that it has taken nearly an hour to get an order. They are always understaffed, don’t have the product needed and the staff and other customers look pretty fed up most of the time. Luckily there is the Double Tree location up the road a bit or the free standing shop near the mall. I feel for the workers here.
Wheelchair accessibility: No steps but the table and mercy tables are hard to get around
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Iced Caramel Macchiato Venti
Jum Nunyobeezwax
I work not too far from this Kroger location and will often stop in for some coffee and egg bites before work in the mornings. There's a ton of seating and so I'm able to sip coffee, have a bite, and read for a couple of hours before I have to go to work.The staff at this location (at least in the mornings, I'm never there in the afternoons) are absolutely wonderful. I might be biased as a regular but the staff often remember my usual orders and if it's not too busy are willing to chat. When it is busy they still keep things friendly but are focused on getting things done which I can respect.My only complaint is that the food can be hit or miss as far as being in stock. I doubt that's the fault of any of the people I see most days but it can be frustrating.
I waited for forty five minutes and then got the wrong
Atmosphere: 1
Food: 1
Service: 1
Carly Kush
As someone who’s a daily ordered from this location, I have always been impressed with my drinks! They have gotten my order down to a T and perfect it every time. The customer service is phenomenal, but there’s one worker that always goes above and beyond by the name of Tabitha. She has always been an absolute joy when coming in and even leaves me words of encouragement on my cups. I will continue to be a regular!
Always busy. Always under staffed. Always super long wait in line or mobile pick up.
AJ Allen
If I could give this place a zero star I would. The customer service is terrible. This is the second morning I stood in line being the only one in line and no acknowledgement. 25 Minutes I stood in this line and still no service. Absolutely ridiculous and slow. They talk more about their personal lives than take care of customers.
I was in for my usual matcha on a Friday morning and this time i was in for quite the day. I noticed it tasted so strong but, kept sipping not thinking anything of it. About 10mins into grocery shopping I became terribly ill. Too many scoops of matcha and I was sick ALL DAY. Never visiting this location again.
Dietary restrictions: Caffeine Sensitive customers Beware!!!
Atmosphere: 1
Food: 1
Service: 1
This is the 2nd time that only this store has give me a hard time about giving me a disposable straw with my purchase when I ask. No other Starbucks has such entitled employees with power trips. In Oct. 2024 even the new CEO said Starbucks would bring back condiment bars so customers can get their own straws/sugar/milk/etc. So
why does this store have such an issue with a .03 cent disposable straw? why are you refusing to provide to paying customers especially after just spending 30.00+ there? Are they taking funds from employee paychecks to cover the costs of straws?! I use the straw and cup after my coffee for my water what is the issue with this stores employees?! As a paying customer I shouldn't have to argue and justify why I should be able to have straw with my order like I'm a child! This is why starbucks stock prices are going down and people are going to McDonald's. McD's coffee is cheaper and never once have their employees had a power trip over straws and napkins.
Atmosphere: 1
Service: 1
Good location however they don’t allow employees to stay home if they get sick with covid ? which for me is a huge red flag to not eat or drink anything from there again. We had a whole lockdown for this illness and many jobs excuse you if you end up catching it because it lasts so long, so the reason they can’t excuse spreading covid in a restaurant setting is very disappointing and just gross. Nobody wants anyone else’s sick germs, do something about it instead of trying to save a few bucks. Such a shame because the workers are nice im sure it is a management thing. Nobody wants to work when they’re sick let alone spread it throughout the restaurant and into customers’ food/drinks, seriously.
Atmosphere: 4
Food: 2
Service: 5
This place always tastes different than the other
Atmosphere: 3
Food: 1
Service: 3
Overrated and expensive
Atmosphere: 4
Food: 2
Service: 4
Order online takes way to long 30 min wait for one drink wow never again.
Atmosphere: 3
Food: 3
Service: 1
Drinks made just the way we like them. Very slow service. Workers too busy talking to each other.
Atmosphere: 3
Food: 5
Service: 1
The barista just talked to her friend while we waited for 25 min just to buy a cup terrible
Atmosphere: 2
Food: 1
Service: 1
If you order ahead this location is an okay option but even with that it has taken nearly an hour to get an order. They are always understaffed, don’t have the product needed and the staff and other customers look pretty fed up most of the time. Luckily there is the Double Tree location up the road a bit or the free standing shop near the mall. I feel for the workers here.
Wheelchair accessibility: No steps but the table and mercy tables are hard to get around
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Iced Caramel Macchiato Venti
I work not too far from this Kroger location and will often stop in for some coffee and egg bites before work in the mornings. There's a ton of seating and so I'm able to sip coffee, have a bite, and read for a couple of hours before I have to go to work.The staff at this location (at least in the mornings, I'm never there in the afternoons) are absolutely wonderful. I might be biased as a regular but the staff often remember my usual orders and if it's not too busy are willing to chat. When it is busy they still keep things friendly but are focused on getting things done which I can respect.My only complaint is that the food can be hit or miss as far as being in stock. I doubt that's the fault of any of the people I see most days but it can be frustrating.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I waited for forty five minutes and then got the wrong
Atmosphere: 1
Food: 1
Service: 1
As someone who’s a daily ordered from this location, I have always been impressed with my drinks! They have gotten my order down to a T and perfect it every time. The customer service is phenomenal, but there’s one worker that always goes above and beyond by the name of Tabitha. She has always been an absolute joy when coming in and even leaves me words of encouragement on my cups. I will continue to be a regular!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultra Caramel Frappuccino, Salted Caramel Mocha Frappuccino
Always busy. Always under staffed. Always super long wait in line or mobile pick up.
If I could give this place a zero star I would. The customer service is terrible. This is the second morning I stood in line being the only one in line and no acknowledgement. 25 Minutes I stood in this line and still no service. Absolutely ridiculous and slow. They talk more about their personal lives than take care of customers.
Atmosphere: 1
Food: 1
Service: 1
Incredibly slow. Going on 30 minutes wait time.
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