Craftsman Kitchen & Terrace

We had a booking last night for a dome. It was not heated. After complaining, a broken heater was brought out. Instead of the promised “hot cider” for the welcome, the waiter brought iced water into our 49 degree F dome. Such a disappointing experience. We drove for three hours for this “experience”.

Good indoor dining atmosphere with beautiful outside dining setting and view of the courtyard. The Reuben sandwich is a bit dry without much sauerkraut. The sweet potato fries is tasty.

Atmosphere: 4

Food: 3

Service: 4

Had the shrimp linguine, was delicious. Didn't catch his name but the waiter was wonderful.

Atmosphere: 5

Food: 5

Service: 5

The Ruben was amazing.

Atmosphere: 5

Food: 5

Service: 4

Dinner: We had a party of 6 and made reservations for 6:30pm. We were brought to our table as soon as we arrived. The hostess was very welcoming as was the waiter. He was very attentive and professional. I looked for a Gluten-Free meal and ordered the Zucchini and Squash noodles with marinara. I also asked them to add chicken and they served it already cut up and mixed in. Delicious! My daughter got their Cheese Pizza. She ate a few slices and said it was okay, but didn’t want the rest of it.
Breakfast: Buffet style, but they seat you. Since there’s only so many tables in a restaurant, the waiting line was LONG. Once we were seated the waitress was there taking our drink orders and told us to help ourselves. They had a large choice of foods. I picked the scrambled eggs, sausage patties and mixed fruit. Delicious!
Great atmosphere and friendly staff!

Atmosphere: 4

Food: 5

Service: 5

Drove into a beautiful hotel, our room was spacious and very clean. We decided to eat at the restaurant downstairs and approached the host station and asked “ if we go to the adjacent bar for a drink, can we order off the same menu as the restaurant for dinner?” We had just completed a 20 hr shared drive. Her reply was yes, so we went to the adjacent bar. There was no bartender present and 2 other people waiting before us. We patiently waited and upon her return there was no acknowledgment that any of us were there. After a wait we ordered our drink to be told it was not the same menu after all. We paid for our drink and went next door to the restaurant. The host asked us if we wanted to sit outside, beautiful night so we agreed. She brought us to a lounge couch which had no dining table so we declined and asked to sit inside. How do you bring guests to a couch, for dinner???? Once at a table, We ordered a bottle of wine which our server, Marissa, didn’t know if they had, so she asked us what our second choice was… They did have the wine, so we proceeded to order dinner. I ordered the beef tenderloin and asked what type of pasta came in the pasta/marinara side, she didn’t know. I ordered it anyway. My husband ordered the pork tenderloin which both meals came with a dinner salad. Marissa brought us out bread while we were waiting, we had to ask for butter or something to dip it in. Our meals were good but our entree and salad all came out at the same time… for the money you would think it would be coursed meals. … nope. We corked our wine which was served very warm and ordered a neat crown royal, and a neat crown apple. The crown royal appeared and we had to remind the server of our second beverage. After a while we were told they had run out and she brought me peach instead without asking. Reluctantly I accepted it because it was already poured although not my favorite. The staff here is not knowledgeable about the menu, no management at the time, and it was mostly young adults running the show with no guidance. For a place that looked very nice, this was chaos. Also, we booked this room not knowing about the young ladies soccer team staying there. Very loud, doors slamming, girls yelling with their friends, very disturbing for us who had just had a very long drive, with a 14 hr drive home the next day that we needed rest for. Very disappointing and I will not stay here again.

Atmosphere: 4

Food: 3

Service: 1

Marisah, made our dining experience wonderful. she was incredibly attentive . Shewas able to offer great recommendations. She is very warm with her tables. We were so impressed by her knowledge of the menu. We hope to see her on our next visit.

Atmosphere: 5

Food: 5

Service: 5

My wife & I had breakfast here 3 days in a row. Food was exceptional a long with the service. Both servers were very helpful and friendly. Morgan was exceptional! A very friendly person that suggested ideas for our days. One suggestion was the Franklin Park Conservatory - That was a hit! If you get a chance to eat at the Cherry Valley Hotel, I would strongly suggest it. We will be back!
Thanks Morgan.

Atmosphere: 5

Food: 5

Service: 5

Such fine service. Marisah was an amazing server who made us feel as if we were her only concern for the whole evening! And the fig/Gorgonzola/prosciutto pizza was lovely. Just enough arugula and balsamic. What a hidden gem this CK Pub at Cherry Valley a hotel is!! (And hey, so classy for reasonable prices!)

Alex, is possibly the greatest bartender of all time. If I could give more stars I would.

My food was amazing and perfectly cooked. Our server, Marisah was attentive and knowledgeable about the menu. We will be back!

We had a great dining experience last night!
Our sever Mariah was so efficient and friendly! Our food was delicious and we love the ambiance of the dining room!
We well be back!

I really appreciate the server we had. I have no complaints. Just appreciation, thank you Marisah for your service. She was amazingly attentive and payed close attention to us. Will come again and request her.

very good service, my server Marisah was very attentive and nice. She helped me a lot with what to choose to eat for dinner! I enjoyed her recommendations

Matt N. provided great service and very knowledgeable. Provided some great recommendations on beverage selections along with samples.