Placed a mobile order, pick up time was for 6:40, I went to the store first to give them extra time and got there around 6:45. My order wasn't ready until after 7 so I had to wait while they continued to serve walk in customers while I had frozen items sitting in the hot car. People order ahead for a reason, if a customer is told to pick up at a certain time and the order is not ready when the customer arrives that order should be priority number 1, not walk in customers who showed up well after the pick up time. It's not like I showed up early for my order, I even gave them extra time because I knew I was going to have frozen stuff. I would have gotten faster service with a walk in order which defeats the entire purpose of a mobile order. I watched two different customers leave with their orders before my order was even started, then a third customers order was nearly finished by the time mine was done. The third customer was in line behind me and 2 team members worked on her order. 1 guy worked on my order and my order was 20 minutes late. Also, the elderly lady that works there is extremely rude. Last time I did a mobile order there was an issue so I called and she refused to help, unfortunately I didn't get her name she was no where to be found when I picked up that time. They also shut off mobile ordering for the store as they see fit. I'll be contacting corporate about the issues at this location.
Atmosphere: 1
Food: 3
Service: 1
Anthony Vulgamore
It was ok, the employee was new so I'm not judging hard. He was trying hard.
Atmosphere: 5
Food: 5
Service: 4
Tiffany carpenter
I usually don't do this but from personal experience working for this chain owner I know the service i received today from Damien wasn't up to par at all. Rude rushed and didn't wanna listen on how to make the food correctly sorry I'm asking you to do your job but this is unacceptable. Want even a hard request and I know it wouldn't have been tolerated by the owners.
Atmosphere: 2
Food: 2
Service: 1
Warren_ohio
Ladies was rude.i couldn't add extra toppings to my nachos.i walked out
Atmosphere: 1
Service: 1
Alisha Fulayter
Service was great. And although the sub tasted good. I did end up getting sick a few hours after eating it..
Atmosphere: 4
Food: 1
Service: 4
Chad English
Very nice staff.
Atmosphere: 4
Food: 4
Service: 5
Charlie G
Always make a great sandwich and I used the app to get a deal.
Atmosphere: 5
Food: 5
Service: 5
maryanne madison
Got the 3 footlongs for $17.99 deal. Great sale, sandwiches were very tasty. The workers were nice and pleasant
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Meatball Marinara
Edmund Hyson
WORST SERVICE IVE EVER HAD!!!! Placed an online order and upon arrival said they did not have the order and when i asked for a refund or a corporate number to call she refused both out of fear that i would report her poor service .
Atmosphere: 1
Food: 1
Service: 1
Bob Frapples
Guy made me a 8 foot party sub ? Which was fine but they cut it horizontally like a Hamburg ? Was fine I ate it anyway.. just confused
Placed a mobile order, pick up time was for 6:40, I went to the store first to give them extra time and got there around 6:45. My order wasn't ready until after 7 so I had to wait while they continued to serve walk in customers while I had frozen items sitting in the hot car. People order ahead for a reason, if a customer is told to pick up at a certain time and the order is not ready when the customer arrives that order should be priority number 1, not walk in customers who showed up well after the pick up time. It's not like I showed up early for my order, I even gave them extra time because I knew I was going to have frozen stuff. I would have gotten faster service with a walk in order which defeats the entire purpose of a mobile order. I watched two different customers leave with their orders before my order was even started, then a third customers order was nearly finished by the time mine was done. The third customer was in line behind me and 2 team members worked on her order. 1 guy worked on my order and my order was 20 minutes late. Also, the elderly lady that works there is extremely rude. Last time I did a mobile order there was an issue so I called and she refused to help, unfortunately I didn't get her name she was no where to be found when I picked up that time. They also shut off mobile ordering for the store as they see fit. I'll be contacting corporate about the issues at this location.
Atmosphere: 1
Food: 3
Service: 1
It was ok, the employee was new so I'm not judging hard. He was trying hard.
Atmosphere: 5
Food: 5
Service: 4
I usually don't do this but from personal experience working for this chain owner I know the service i received today from Damien wasn't up to par at all. Rude rushed and didn't wanna listen on how to make the food correctly sorry I'm asking you to do your job but this is unacceptable. Want even a hard request and I know it wouldn't have been tolerated by the owners.
Atmosphere: 2
Food: 2
Service: 1
Ladies was rude.i couldn't add extra toppings to my nachos.i walked out
Atmosphere: 1
Service: 1
Service was great. And although the sub tasted good. I did end up getting sick a few hours after eating it..
Atmosphere: 4
Food: 1
Service: 4
Very nice staff.
Atmosphere: 4
Food: 4
Service: 5
Always make a great sandwich and I used the app to get a deal.
Atmosphere: 5
Food: 5
Service: 5
Got the 3 footlongs for $17.99 deal. Great sale, sandwiches were very tasty. The workers were nice and pleasant
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Meatball Marinara
WORST SERVICE IVE EVER HAD!!!! Placed an online order and upon arrival said they did not have the order and when i asked for a refund or a corporate number to call she refused both out of fear that i would report her poor service .
Atmosphere: 1
Food: 1
Service: 1
Guy made me a 8 foot party sub ? Which was fine but they cut it horizontally like a Hamburg ? Was fine I ate it anyway.. just confused
Restaurantji Recommends
Extremely nice work staff
Atmosphere: 5
Food: 5
Service: 5
Food was good, store was clean, workers were pleasant.
Atmosphere: 4
Food: 4
Service: 4
When I asked for extra olives, I was told that they were using too many. I offered to pay extra for them and was blatantly told NO.
Atmosphere: 4
Food: 4
Service: 1
They need to be a bit nicer.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Meatball Marinara, Chocolate Chip
The girls working there were very nice and patient. I enjoyed my visit as did my friend that was with me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Buffalo Chicken
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