My husband placed a to go order and when he got home we were missing potato cakes and an extra cheese sauce. When he went back to complain to get his money back or the items we were missing the manager told us to “Just don’t come back”. If that’s how they treat their customers then I definitely won’t be back and my next call is to corporate.
Atmosphere: 1
Food: 3
Service: 1
Frederick Baumgartner
Greedy owner of franchise doesn’t make enough money apparently and now refuses to accept corporate coupons. I think that is ridiculous so I will not spend anymore money here.
Hugh Bugooh
My son and I recently went to Arby’s because my son wanted chicken tenders and we love their food. When we went to the window to pay, this simple trip turned into a real nightmare. The girl opened the window to take my money and we could hear someone in the background screaming about giving customers too many fries. It shocked me and upset my son. Arby’s is by no means inexpensive. It’s probably the most expensive fast food restaurant you can go to. I couldn’t believe someone would get that upset over french fries. French fries!!! I felt bad for the girl and thought that must be a horrible place to work., but went on my way. As we left, my son bit into his chicken tender and broke his tooth. I stopped the car to check on him and when I looked at the chicken tender, it was as hard as a rock. As soon as we got home, I called Arby’s to tell them what had happened. I got a very nasty lady named Keisha on the phone. She told me that she personally cooked the chicken and there was nothing wrong with it. She said she had no other complaints and acted like I was making the whole thing up. Then she said something under her breath and hung up. The next day I called and got a “manager”named Terri on the phone. She said she had a hard time believing anything would be wrong with her chicken and again insinuated I was making it up. Why would I waste all this time making something like this up? Like I have nothing better to do?? The dental bill to get my son’s tooth fixed was over $400. Add that to the $50+ food bill at Arby’s that we couldn’t eat and going to Arby’s cost me over $450. I will never go back. And I encourage anyone reading this not to go to the Arby’s in Niles. And I encourage the owner of Arby’s to look at the people that are working in that restaurant. I have no idea what this Keisha does but she horrible and if Terri is in fact, a manager, she shouldn’t be.
Brandon Kernell
They normally don't get the order right. Be very specific when ordering.
Atmosphere: 4
Food: 4
Service: 3
April Peters
Order wrong and was rude when I called
Atmosphere: 1
Food: 1
Service: 1
Karen Terrell
Always good food. Very clean. Staff was very helpful. Friendly and accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New Wagyu Cheeseburger, Deep Fried Turkey Gobbler
steven cunningham
Used to be one of the most expensive fast food joints. Now, with coupons it's one of the cheapest
Yes, they deserve at least $15.00 an hour! This location has the best food. The staff is friendly andThe wraps are fresh and even cut in half. It really beats the Austintown Arby’s on Route 46. Their food is dry and the ladies who work there are rude.
Atmosphere: 5
Food: 5
Service: 5
Chris Hill
The owner and employees of this location are amazing! Always so friendly and helpful! My favorite Arby's around!!!
Atmosphere: 5
Food: 5
Service: 5
MARY D
It smelled and cook has one glove on one off! Not safe!
Atmosphere: 1
Lynda Linda
It smelled and cook has one glove on one off! Not safe!
Atmosphere: 1
Joanna Beyah
I went through the drive through and ordered a roast beef sandwich. I wasn’t offered and raise at all. I didn’t think nothing of it until I got home to eat and realized I had no Arby sauce. This has never happened before. They weren’t even that busy.
My husband placed a to go order and when he got home we were missing potato cakes and an extra cheese sauce. When he went back to complain to get his money back or the items we were missing the manager told us to “Just don’t come back”. If that’s how they treat their customers then I definitely won’t be back and my next call is to corporate.
Atmosphere: 1
Food: 3
Service: 1
Greedy owner of franchise doesn’t make enough money apparently and now refuses to accept corporate coupons. I think that is ridiculous so I will not spend anymore money here.
My son and I recently went to Arby’s because my son wanted chicken tenders and we love their food. When we went to the window to pay, this simple trip turned into a real nightmare. The girl opened the window to take my money and we could hear someone in the background screaming about giving customers too many fries. It shocked me and upset my son. Arby’s is by no means inexpensive. It’s probably the most expensive fast food restaurant you can go to. I couldn’t believe someone would get that upset over french fries. French fries!!! I felt bad for the girl and thought that must be a horrible place to work., but went on my way. As we left, my son bit into his chicken tender and broke his tooth. I stopped the car to check on him and when I looked at the chicken tender, it was as hard as a rock. As soon as we got home, I called Arby’s to tell them what had happened. I got a very nasty lady named Keisha on the phone. She told me that she personally cooked the chicken and there was nothing wrong with it. She said she had no other complaints and acted like I was making the whole thing up. Then she said something under her breath and hung up. The next day I called and got a “manager”named Terri on the phone. She said she had a hard time believing anything would be wrong with her chicken and again insinuated I was making it up. Why would I waste all this time making something like this up? Like I have nothing better to do?? The dental bill to get my son’s tooth fixed was over $400. Add that to the $50+ food bill at Arby’s that we couldn’t eat and going to Arby’s cost me over $450. I will never go back. And I encourage anyone reading this not to go to the Arby’s in Niles. And I encourage the owner of Arby’s to look at the people that are working in that restaurant. I have no idea what this Keisha does but she horrible and if Terri is in fact, a manager, she shouldn’t be.
They normally don't get the order right. Be very specific when ordering.
Atmosphere: 4
Food: 4
Service: 3
Order wrong and was rude when I called
Atmosphere: 1
Food: 1
Service: 1
Always good food. Very clean. Staff was very helpful. Friendly and accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New Wagyu Cheeseburger, Deep Fried Turkey Gobbler
Used to be one of the most expensive fast food joints. Now, with coupons it's one of the cheapest
Food: 5
Service: 5
Recommended dishes: Chicken Cordon Bleu Sandwich, Chicken Bacon Swiss Sandwich
Clean and good food. Not much more you can ask for from a fast food restaurant.
Atmosphere: 5
Food: 5
Service: 5
Best Arby's in Trumbull
Atmosphere: 5
Food: 5
Service: 5
Excellent staff, fast service and meal was delicious
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Yes, they deserve at least $15.00 an hour! This location has the best food. The staff is friendly andThe wraps are fresh and even cut in half. It really beats the Austintown Arby’s on Route 46. Their food is dry and the ladies who work there are rude.
Atmosphere: 5
Food: 5
Service: 5
The owner and employees of this location are amazing! Always so friendly and helpful! My favorite Arby's around!!!
Atmosphere: 5
Food: 5
Service: 5
It smelled and cook has one glove on one off! Not safe!
Atmosphere: 1
It smelled and cook has one glove on one off! Not safe!
Atmosphere: 1
I went through the drive through and ordered a roast beef sandwich. I wasn’t offered and raise at all. I didn’t think nothing of it until I got home to eat and realized I had no Arby sauce. This has never happened before. They weren’t even that busy.
Food: 5
Service: 3
Recommended dishes: Roast Beef
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