O'Charley's Restaurant & Bar

Sat at table almost 10 minutes before drinks were even offered. Waitress never apologized or gave us her name.

Atmosphere: 2

Food: 4

Service: 1

Excellent place to eat!

Atmosphere: 5

Food: 5

Service: 5

Slow, and crab cakes were warm.

Atmosphere: 5

Food: 4

Service: 4

Stopped for dinner after shopping one evening. The fried fish was delicious.

Atmosphere: 5

Food: 5

Service: 5

Waiter was wonderful. Food was good. Atmosphere always nice.

Atmosphere: 5

Food: 5

Service: 5

Dominique deserves a raise!

Atmosphere: 5

Food: 5

Service: 5

Give Amber a raise she was excellent!

Everyone should have the opportunity to visit this place. This place is awesome. The service and food were excellent, and the steak was particularly delicious. Overall, communication was easy. I believe this is the best place.

Atmosphere: 5

Food: 5

Service: 5

Wish there was an O' Charley's closer to downtown Cleveland. Food is always fresh and carefully prepared.

Atmosphere: 5

Food: 5

Service: 5

Only reason it's not 5 stars is because the changed their ribs from good meaty ribs to baby back ribs with no meat

Atmosphere: 3

Food: 3

Service: 3

Had a bad experience with the food last time we were there went there again in the food quality is not what it used to be there very disappointed you pay $60 for lunch and you could have got a better lunch at Sheetz will not be back

Food: 1

The closing person on Saturday 11/15/2025 went above and beyond for us. Thank you

Atmosphere: 5

Food: 5

Service: 5

Nice staff, food was good.

Atmosphere: 4

Food: 4

Service: 4

Great service EDIT 8/25 We have been long time customers. I am concerned about 2 times recently Baked potatoes were unavailable to order. I prefer the baked vs the sticky mashed potatoes. If you are too concerned about having a few potatoes left at the end of the night I would guess closing down is not far off. Telling customers at a Steak place no baked potatoes for 45 minutes is inexcusable period. Once maybe , twice no.

Atmosphere: 5

Food: 5

Service: 5

Have been twice between the 5th July and the 16th. Both times are good came out very staggered to the point where I ate alone; because it took so long for the other 4 meals to arrive.

The next time the sides came out long after meals hit table and so we’d ate 80% of the main dish without sides.

Wait staff themselves I do t think we’re to blame I’m guessing kitchen. However, it could have been server, if they forgot to go grab the items; being that it was a tad busy.

Lastly the steaks have been ultra salty and I like salt but this is a new level for even me. Idk if the. Ions heavy handed or if they got a new seasoning or what.

Atmosphere: 4

Food: 3

Service: 2