I ordered from this location today. First, I was supposed to get 3 personals and they screwed up & gave me a medium. Okay, not a huge deal. They didn’t charge me for the medium so it’s okay.
However, then my daughter starts eating her chicken wings & I bite into my first one & realize they are RAW! (Pics posted). My 12 year old had already eaten 2 before I discovered this mishap!!
I don’t post this to complain, but more so to bring awareness. My suggestion to anyone who orders the wings from this location to cut into them before eating them to make sure they’re cooked. When I called the store the manager told me “it’s almost impossible to get raw chicken because everything’s on a time”. Well, my suggestion is to check and make sure all of the equipment is working properly (temp, time, etc). They should be temping everything before they serve it.
Food: 1
Brena R
Five stars all the way for this location. I haven't ordered pizza hut in years but my son requested it specifically so I decided to get it tonight for dinner. The gentleman who waited on us was a pleasure, professional, and went out of his way to make up for accidentally putting the topping on the entire pizza rather than half (2 kids wanted it, 2 did not). Not only did he remake an entire extra pizza correctly he gave us the other one, and a 2 liter pop! Mind you- I didn't know it was made incorrectly so it was not served, he recognized the error and proactively went out of his way to be extra kind and went above and BEYOND. This location will get my business for this alone- not to mention the pizza was delicious (says my kiddos I am gluten free so I couldn't try it). This gentleman ensured return customers with his attention to detail and kindness tonight.
Atmosphere: 5
Food: 5
Service: 5
Alex Myers
Rudest customer service I’ve ever had. The attitude and unwillingness to help was astounding. Absolutely terrible. Do not order here.
Atmosphere: 1
Food: 1
Service: 1
Irene Isaksen
Order 2 large pizza and wings pizza was a little dry and not very hot for eating inside wings were dry also
Atmosphere: 5
Food: 3
Service: 5
sherry krok
Waitress very friendly and helpful...
Atmosphere: 5
Food: 5
Service: 5
Kurt Seidler
Restaurant is starting to get old and dirty. Tables are sticky due to the age of the restaurant. Suggest keeping dining room open past 8:00 p.m.
Atmosphere: 2
Food: 4
Service: 5
Nathan Waid
Told me 15 mins for my order had to wait for 45 mins while I was on my lunch break so I didn’t even get to eat. I would not order from here.
Atmosphere: 1
Food: 1
Service: 1
Makenzie Bradner
I ordered in the mobile app, two dinner boxes. If you don’t know that’s 1 medium one topping pizza, 5 breadsticks, and 10 cinnamon sticks. Since I ordered 2 I should’ve gotten 2 medium pizzas, 10 breadsticks, and 20 cinnamon sticks. I got everything, but when I opened the box I noticed I only had 10 cinnamon sticks, so I call the restaurant to let them know and the worker informs me that I will be transferred to a manager, and I was on hold for almost 20 minutes before I decided to hang up and just go to the store in person because no one answered. When I got there I let the worker know that I just called about my order and he gets the manager which I inform her what happened and she started talking over me basically saying I was wrong so I showed her the receipt and of the food I received, and she gives me a snarky comment after this saying “well I packaged it so I know it’s right” so I told her that it wasn’t right and I have a picture and I showed it to her and she then started trying to tell me that I only got 10 in a box deal even though I ordered two, so I opened the mobile app and showed her that one order is ten and I paid for two full orders which it should’ve been 20 and she pauses, and then says oh I packaged it wrong, so instead of admitting her mistake first she sat and argued with me, and when I got the pizza it was so lazily packaged that I was surprised a manager packaged it, I had two slices of pizza completely separated from the pizza itself. Their “manager” which I put in quotations because she was very unprofessional and rude for with how she handled the whole situation. A good manager would have picked up the phone and if they couldn’t and the customer showed up they would approach the conversation listening and understanding, not aggressive and argumentative and they would’ve admitted and apologized right from the start that they were the ones in the wrong, and that they packaged my food wrong. Instead I got a very rude, unprofessional, and immature woman who can’t admit to their own mistakes.
Service: 1
Shawn Rich
If I could give lower I would pizza is half cooked and way to much cheese they have been going down hill for awhile. Should of got Pappa John's
Food: 1
Service: 1
tony gargano
3 pizzas under cooked. Chicken Alfredo was hard to chew. 2 orders of bread sticks were ok. 7 family members complained about the order I had ordered. Did not care for it. Much was thrown away.
Good pizza but has a sign on door no guns so I don't go there anymore .I refuse to be a possible victim
john Canty jr (JC)
The best pizza ever. Personal Pan my fav.
Atmosphere: 4
Food: 4
Service: 4
Chad Cerrone
I love pizza huts sauce. I am a pizza fanatic, and will always love the taste of pizza huts pizza and more.
Parking: There is more than enough parking. It has a parking lot, and several spots. I have never seen this lot full in the last 6 months. More than enough parking spaces.
Wheelchair accessibility: All 1 level, wheel chair friendly. (I am not in a wheel chair or mobility challenged) although from experience I know this location is Ada compliant.
I love the New Yorker but the last time I got one it was over seasoned and the crust tasted like old cardboard, I decided to give it another try and ordered again only to get one that was so hard that the pepperoni was almost crumbly ans the crust was so hard you couldn't fold it, for the price pizza hut needs to do better, when I called the asked did I want another made, why should I pay for two when I couldn't eat one and please hire people with teeth and if not tell them to clean up, I'll be going to East Market from now on
Jacob Bush
Staff was meh, didn't put any effort in greeting me or making me feel like a valued customer. The food presentation was subpar. The bread sticks I ordered, out of ten of them 4 had seasoning on them and the other 6 were just plain bread sticks. The pizza was ok. Just not what I expected. I ordered from the Niles location when I usually order from the Elm Rd location. Elm Rd, they seem to put a lot more effort into their orders.
I ordered from this location today. First, I was supposed to get 3 personals and they screwed up & gave me a medium. Okay, not a huge deal. They didn’t charge me for the medium so it’s okay.
However, then my daughter starts eating her chicken wings & I bite into my first one & realize they are RAW! (Pics posted). My 12 year old had already eaten 2 before I discovered this mishap!!
I don’t post this to complain, but more so to bring awareness. My suggestion to anyone who orders the wings from this location to cut into them before eating them to make sure they’re cooked. When I called the store the manager told me “it’s almost impossible to get raw chicken because everything’s on a time”. Well, my suggestion is to check and make sure all of the equipment is working properly (temp, time, etc). They should be temping everything before they serve it.
Food: 1
Five stars all the way for this location. I haven't ordered pizza hut in years but my son requested it specifically so I decided to get it tonight for dinner. The gentleman who waited on us was a pleasure, professional, and went out of his way to make up for accidentally putting the topping on the entire pizza rather than half (2 kids wanted it, 2 did not). Not only did he remake an entire extra pizza correctly he gave us the other one, and a 2 liter pop! Mind you- I didn't know it was made incorrectly so it was not served, he recognized the error and proactively went out of his way to be extra kind and went above and BEYOND. This location will get my business for this alone- not to mention the pizza was delicious (says my kiddos I am gluten free so I couldn't try it). This gentleman ensured return customers with his attention to detail and kindness tonight.
Atmosphere: 5
Food: 5
Service: 5
Rudest customer service I’ve ever had. The attitude and unwillingness to help was astounding. Absolutely terrible. Do not order here.
Atmosphere: 1
Food: 1
Service: 1
Order 2 large pizza and wings pizza was a little dry and not very hot for eating inside wings were dry also
Atmosphere: 5
Food: 3
Service: 5
Waitress very friendly and helpful...
Atmosphere: 5
Food: 5
Service: 5
Restaurant is starting to get old and dirty. Tables are sticky due to the age of the restaurant. Suggest keeping dining room open past 8:00 p.m.
Atmosphere: 2
Food: 4
Service: 5
Told me 15 mins for my order had to wait for 45 mins while I was on my lunch break so I didn’t even get to eat. I would not order from here.
Atmosphere: 1
Food: 1
Service: 1
I ordered in the mobile app, two dinner boxes. If you don’t know that’s 1 medium one topping pizza, 5 breadsticks, and 10 cinnamon sticks. Since I ordered 2 I should’ve gotten 2 medium pizzas, 10 breadsticks, and 20 cinnamon sticks. I got everything, but when I opened the box I noticed I only had 10 cinnamon sticks, so I call the restaurant to let them know and the worker informs me that I will be transferred to a manager, and I was on hold for almost 20 minutes before I decided to hang up and just go to the store in person because no one answered. When I got there I let the worker know that I just called about my order and he gets the manager which I inform her what happened and she started talking over me basically saying I was wrong so I showed her the receipt and of the food I received, and she gives me a snarky comment after this saying “well I packaged it so I know it’s right” so I told her that it wasn’t right and I have a picture and I showed it to her and she then started trying to tell me that I only got 10 in a box deal even though I ordered two, so I opened the mobile app and showed her that one order is ten and I paid for two full orders which it should’ve been 20 and she pauses, and then says oh I packaged it wrong, so instead of admitting her mistake first she sat and argued with me, and when I got the pizza it was so lazily packaged that I was surprised a manager packaged it, I had two slices of pizza completely separated from the pizza itself. Their “manager” which I put in quotations because she was very unprofessional and rude for with how she handled the whole situation. A good manager would have picked up the phone and if they couldn’t and the customer showed up they would approach the conversation listening and understanding, not aggressive and argumentative and they would’ve admitted and apologized right from the start that they were the ones in the wrong, and that they packaged my food wrong. Instead I got a very rude, unprofessional, and immature woman who can’t admit to their own mistakes.
Service: 1
If I could give lower I would pizza is half cooked and way to much cheese they have been going down hill for awhile. Should of got Pappa John's
Food: 1
Service: 1
3 pizzas under cooked. Chicken Alfredo was hard to chew. 2 orders of bread sticks were ok. 7 family members complained about the order I had ordered. Did not care for it. Much was thrown away.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Good pizza but has a sign on door no guns so I don't go there anymore .I refuse to be a possible victim
The best pizza ever. Personal Pan my fav.
Atmosphere: 4
Food: 4
Service: 4
I love pizza huts sauce. I am a pizza fanatic, and will always love the taste of pizza huts pizza and more.
Parking: There is more than enough parking. It has a parking lot, and several spots. I have never seen this lot full in the last 6 months. More than enough parking spaces.
Wheelchair accessibility: All 1 level, wheel chair friendly. (I am not in a wheel chair or mobility challenged) although from experience I know this location is Ada compliant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie, Honey BBQ, Pepperoni Pizza, Cheese Sticks, Cinnamon Sticks, Marinara, Pizza, Big Dinner Box with 3 Pizzas, Boneless Wings
I love the New Yorker but the last time I got one it was over seasoned and the crust tasted like old cardboard, I decided to give it another try and ordered again only to get one that was so hard that the pepperoni was almost crumbly ans the crust was so hard you couldn't fold it, for the price pizza hut needs to do better, when I called the asked did I want another made, why should I pay for two when I couldn't eat one and please hire people with teeth and if not tell them to clean up, I'll be going to East Market from now on
Staff was meh, didn't put any effort in greeting me or making me feel like a valued customer. The food presentation was subpar. The bread sticks I ordered, out of ten of them 4 had seasoning on them and the other 6 were just plain bread sticks. The pizza was ok. Just not what I expected. I ordered from the Niles location when I usually order from the Elm Rd location. Elm Rd, they seem to put a lot more effort into their orders.
Atmosphere: 3
Food: 2
Service: 2
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