There’s a young, thin blonde girl preparing food without gloves or washing her hands, completely disregarding hygiene rules. It’s the most disgusting Panera I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
Larry
Saturday afternoon, not busy, no lines. Placed my pick-2 order for dine-in. Had to wait 20 minutes, the BBQ chicken half sandwich was only 3 inches in length, and the chicken did not even cover the bread. There was no BBQ flavor to the sandwich. The Mexican corn chowder was lukewarm at best. I thought at least I got a birthday pastry … but it was stale. Food on the floors, had to clean my own table, and no one was friendly. Not a place I would want to return to.
Atmosphere: 1
Food: 1
Service: 1
FPN News
Terrible, every time I order a soufflé for pickup. They sell mine to someone else. Don’t bother ordering for pickup, they will never hold any items for you.
Atmosphere: 1
Food: 1
Service: 1
Bren Sheaffer
The food was fine, but the order screens you had to use were annoying, and the prices were higher.
Charlotte Newman
They got the best tasting food.
Atmosphere: 5
Food: 5
Service: 5
Rick Blessing
Great Panera near Akron/Canton (Ohio) airport. Busy at lunch time's. Employees were all friendly despite being busy. Only downside...kindof a crowded building space wise, which they can't fix.And restrooms are very small. But other than that, would go there again.
Atmosphere: 4
Food: 5
Service: 5
Way Phif
Always great stop and free refills on coffee and beverages.
Atmosphere: 5
Food: 5
Service: 5
Dilara Ayanoğlu
This location is not good at all. Ordered 2 soups and 1 sandwich. Soup supposed to come with fresh french bread. That bread was like from yesterday. No fresh at all
Atmosphere: 3
Food: 1
Service: 3
Emily Baughman
Christina was our cashier and she was super sweet!
Service: 5
Jake Paulus
No floor mats down on a snowy day meant the tile was quite slippery. My online order was 30 minutes late and missing 3 items. I am unhappy.
How do you get an entire order through DoorDash, and not put anything in the bag but bread? Did the weight of the very light bag not throw you off? Was it the clear sticker that said soup attached to the bag too hard to follow? I’m a little lost on how step by step instructions give me bread. Please read the screen and check the bag before handing it off. It’s a bad look to not have any quality control.
Food: 1
Zealot
Location has gone downhill. Staff half tripping over eachother it's so congested back there and it still takes a long time to toss together some sandwiches. Always dirty tables in there. Based on some of the communication I heard behind the counter I knew we wouldn't get all of our food in our to go bag and we didn't. Don't even want to complain bc I don't want to visit again. Paid a few extra dollars for avocado and it wasn't ripe and almost frozen. What a joke. Only thing I feel for them on is that 20 yr olds don't give a shit any more and it's hard to find good help.
Atmosphere: 1
Food: 2
Service: 1
Christina Hoff
I stopped at Panera at 8:30 tonight. I ordered a bowl not a cup to eat inside. Paid for price of the bowl. When my order was ready, it was in a bag to go. I told the woman working that is not what I ordered. I ordered a bowl for here not to go. She rolled her eyes never apologized. Grabbed the bowl out of the bag and said here you go. They were out of bread so I asked for chips. She never gave me my chips and I said I paid for a big bowl not a little to go container.
She rolled her eyes, walked away and went to the back. Worst customer service I have ever experienced. I walked right up to the front and asked for my money back and two people came up. They did not say anything to me. Never tried to make it right either.
They never apologized. The one girl did finally say sorry I told her this was unacceptable and that’s not how you treat people and this was extremely rude. I hate to report this, but this is what happened. I got my money back and walked out and did not eat there. Not professional & not good Customer service at all.
Rachelle Lalapalooza
Used to love this location, it’s gone downhill. Don’t waste your time at this location. I’ve gotten wrong food, food made poorly and even not received my food at all.
Atmosphere: 2
Food: 3
Service: 1
S. P.
Literally the worst Panera. Slow workers. Computers don’t work. Go elsewhere 1/5/2025 Still slow. This place stinks. Why are there two people cleaning when there are huge orders to be filled? Cavelli needs to get his stores in order
There’s a young, thin blonde girl preparing food without gloves or washing her hands, completely disregarding hygiene rules. It’s the most disgusting Panera I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
Saturday afternoon, not busy, no lines. Placed my pick-2 order for dine-in. Had to wait 20 minutes, the BBQ chicken half sandwich was only 3 inches in length, and the chicken did not even cover the bread. There was no BBQ flavor to the sandwich. The Mexican corn chowder was lukewarm at best. I thought at least I got a birthday pastry … but it was stale. Food on the floors, had to clean my own table, and no one was friendly. Not a place I would want to return to.
Atmosphere: 1
Food: 1
Service: 1
Terrible, every time I order a soufflé for pickup. They sell mine to someone else. Don’t bother ordering for pickup, they will never hold any items for you.
Atmosphere: 1
Food: 1
Service: 1
The food was fine, but the order screens you had to use were annoying, and the prices were higher.
They got the best tasting food.
Atmosphere: 5
Food: 5
Service: 5
Great Panera near Akron/Canton (Ohio) airport. Busy at lunch time's. Employees were all friendly despite being busy. Only downside...kindof a crowded building space wise, which they can't fix.And restrooms are very small. But other than that, would go there again.
Atmosphere: 4
Food: 5
Service: 5
Always great stop and free refills on coffee and beverages.
Atmosphere: 5
Food: 5
Service: 5
This location is not good at all. Ordered 2 soups and 1 sandwich. Soup supposed to come with fresh french bread. That bread was like from yesterday. No fresh at all
Atmosphere: 3
Food: 1
Service: 3
Christina was our cashier and she was super sweet!
Service: 5
No floor mats down on a snowy day meant the tile was quite slippery. My online order was 30 minutes late and missing 3 items. I am unhappy.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
How do you get an entire order through DoorDash, and not put anything in the bag but bread? Did the weight of the very light bag not throw you off? Was it the clear sticker that said soup attached to the bag too hard to follow? I’m a little lost on how step by step instructions give me bread. Please read the screen and check the bag before handing it off. It’s a bad look to not have any quality control.
Food: 1
Location has gone downhill. Staff half tripping over eachother it's so congested back there and it still takes a long time to toss together some sandwiches. Always dirty tables in there. Based on some of the communication I heard behind the counter I knew we wouldn't get all of our food in our to go bag and we didn't. Don't even want to complain bc I don't want to visit again. Paid a few extra dollars for avocado and it wasn't ripe and almost frozen. What a joke. Only thing I feel for them on is that 20 yr olds don't give a shit any more and it's hard to find good help.
Atmosphere: 1
Food: 2
Service: 1
I stopped at Panera at 8:30 tonight. I ordered a bowl not a cup to eat inside. Paid for price of the bowl.
When my order was ready, it was in a bag to go. I told the woman working that is not what I ordered. I ordered a bowl for here not to go. She rolled her eyes never apologized. Grabbed the bowl out of the bag and said here you go. They were out of bread so I asked for chips. She never gave me my chips and I said I paid for a big bowl not a little to go container.
She rolled her eyes, walked away and went to the back. Worst customer service I have ever experienced. I walked right up to the front and asked for my money back and two people came up. They did not say anything to me. Never tried to make it right either.
They never apologized. The one girl did finally say sorry I told her this was unacceptable and that’s not how you treat people and this was extremely rude. I hate to report this, but this is what happened. I got my money back and walked out and did not eat there. Not professional & not good Customer service at all.
Used to love this location, it’s gone downhill. Don’t waste your time at this location. I’ve gotten wrong food, food made poorly and even not received my food at all.
Atmosphere: 2
Food: 3
Service: 1
Literally the worst Panera. Slow workers. Computers don’t work. Go elsewhere
1/5/2025
Still slow. This place stinks. Why are there two people cleaning when there are huge orders to be filled? Cavelli needs to get his stores in order
Atmosphere: 2
Food: 5
Service: 1
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