I love number 5 chicken meal. Drive thru service was very good. Everyone was kind.
Atmosphere: 5
Food: 5
Service: 5
Kelley Adair
I have been here 4 times and everytime they forget my sauce (bbq & honey mustard). I'm convinced this Wendy's does not provide any.
Atmosphere: 2
Food: 3
Service: 3
Joshua Tsai
Something nice about Mason
Atmosphere: 5
Food: 5
Service: 5
Justin Rucker
Garbage
Denise Evans
The drive thru staff is always friendly and accurate, so I certainly appreciate that!
Atmosphere: 5
Food: 5
Service: 5
Andrew Engel
Thank you for screwing up my order tonight for my wife for only for me to find out that when I get home. I don't have an asiago chicken sandwich but a hamburger. Thank you for wasting my time and my money. I'm not driving back to have my food get cold while I get my wife's food. Thank you so much!
Atmosphere: 5
Food: 5
Service: 1
Crystal
I waited in the drive through over 30 minutes. Probably more like 45 or more minutes. I went to this location because the staff usually knows how to make the sandwiches I order for my kids. Well, after the long wait. No apology from the careless, young manager who seemed bothered that I took the time to look at the food before I left to make sure it was done correctly. Well it wasn't. We were missing ingredients on the sandwiches and items with our order.
So, I waited another 10 minutes or so more for them to correct my order. The only sandwich I failed to look at thinking how could they mess it up because It's straight forward and well know, was a bacon jr with the biggie bag. I get home to a unknown type of sandwich. Two patties, cheese, mustard, and ketchup. No bacon, mayo, tomato, or lettuce. I should've looked at mine too. Now, I know.
But I will not be going back to this location anymore. I'll go to the Portage, then Applegrove locations 1st. They have management that doesn't train their new sandwich makers how to properly make the food to begin with then when they mess up, let them know how to make it. Well, if they were trained right to begin with, this would never happen. That's when the manager should've stepped in and done it, especially with the ridiculous lines today. The only one that cared enough to apologize and explain was the young man at the cashier window.
I mean, I think management is only there for a paycheck now a days. They never train or manage their employees, and never apologize or make customer service a priority. Good thing they're not in the medical field caring for people. If they were my employees, they'd be fired.
Food: 1
Service: 1
Recommended dishes: Wendy's Hot & Crispy Fries, Cheese Fries
Matthew Helmick
Fast food....
Atmosphere: 2
Food: 2
Service: 2
chauncey g
I ordered a spicy nuggets meal, and they gave me regular nuggets, but that wasn't the worst part. It looked like there were indentations or thumb marks in like 8 of the nuggets where it was not cooked properly and it tasted like raw breading. I was working at the time and couldn't go back to complain, and they ignored my feedback on their site. I won't be back.
Atmosphere: 2
Food: 1
Service: 2
Gage Hawkins
Terrible food , definitely sat for too long in the heating tray , I would know I use to work at Wendy’s , do better !!
Sarae was so kind & great customer service! The food was delicious! ?
Atmosphere: 5
Food: 5
Service: 5
josiah spencer
Wendy's is a Midwestern staple. As far as fast food goes, it's pretty good. This location is pretty nice.
Atmosphere: 4
Food: 5
Service: 4
Rick Mizer
I ordered a biggie bag I received no straw and only got 3 chicken nuggets instead of 4.. put me in a bad mood kinda..
Atmosphere: 4
Food: 1
Service: 1
Herbert Renner
My order was for 1 single cheeseburger meal but was entered twice, i had to repeat myself 3 times to have the second meal deleted but the young lady was rude and didn't remove. I had my order corrected at the cashier window. Good luck at the drive through, been at the north canton Wendy's 3 times and had very similar experiences all 3 times. The burger was good but the fries was cold. Good Luck if you go to north canton Wendy's.
I love number 5 chicken meal. Drive thru service was very good. Everyone was kind.
Atmosphere: 5
Food: 5
Service: 5
I have been here 4 times and everytime they forget my sauce (bbq & honey mustard). I'm convinced this Wendy's does not provide any.
Atmosphere: 2
Food: 3
Service: 3
Something nice about Mason
Atmosphere: 5
Food: 5
Service: 5
Garbage
The drive thru staff is always friendly and accurate, so I certainly appreciate that!
Atmosphere: 5
Food: 5
Service: 5
Thank you for screwing up my order tonight for my wife for only for me to find out that when I get home. I don't have an asiago chicken sandwich but a hamburger. Thank you for wasting my time and my money. I'm not driving back to have my food get cold while I get my wife's food. Thank you so much!
Atmosphere: 5
Food: 5
Service: 1
I waited in the drive through over 30 minutes. Probably more like 45 or more minutes. I went to this location because the staff usually knows how to make the sandwiches I order for my kids. Well, after the long wait. No apology from the careless, young manager who seemed bothered that I took the time to look at the food before I left to make sure it was done correctly. Well it wasn't. We were missing ingredients on the sandwiches and items with our order.
So, I waited another 10 minutes or so more for them to correct my order. The only sandwich I failed to look at thinking how could they mess it up because It's straight forward and well know, was a bacon jr with the biggie bag. I get home to a unknown type of sandwich. Two patties, cheese, mustard, and ketchup. No bacon, mayo, tomato, or lettuce. I should've looked at mine too. Now, I know.
But I will not be going back to this location anymore. I'll go to the Portage, then Applegrove locations 1st. They have management that doesn't train their new sandwich makers how to properly make the food to begin with then when they mess up, let them know how to make it. Well, if they were trained right to begin with, this would never happen. That's when the manager should've stepped in and done it, especially with the ridiculous lines today. The only one that cared enough to apologize and explain was the young man at the cashier window.
I mean, I think management is only there for a paycheck now a days. They never train or manage their employees, and never apologize or make customer service a priority. Good thing they're not in the medical field caring for people. If they were my employees, they'd be fired.
Food: 1
Service: 1
Recommended dishes: Wendy's Hot & Crispy Fries, Cheese Fries
Fast food....
Atmosphere: 2
Food: 2
Service: 2
I ordered a spicy nuggets meal, and they gave me regular nuggets, but that wasn't the worst part. It looked like there were indentations or thumb marks in like 8 of the nuggets where it was not cooked properly and it tasted like raw breading. I was working at the time and couldn't go back to complain, and they ignored my feedback on their site. I won't be back.
Atmosphere: 2
Food: 1
Service: 2
Terrible food , definitely sat for too long in the heating tray , I would know I use to work at Wendy’s , do better !!
Restaurantji Recommends
Sarae was so kind & great customer service! The food was delicious! ?
Atmosphere: 5
Food: 5
Service: 5
Wendy's is a Midwestern staple. As far as fast food goes, it's pretty good. This location is pretty nice.
Atmosphere: 4
Food: 5
Service: 4
I ordered a biggie bag I received no straw and only got 3 chicken nuggets instead of 4.. put me in a bad mood kinda..
Atmosphere: 4
Food: 1
Service: 1
My order was for 1 single cheeseburger meal but was entered twice, i had to repeat myself 3 times to have the second meal deleted but the young lady was rude and didn't remove. I had my order corrected at the cashier window. Good luck at the drive through, been at the north canton Wendy's 3 times and had very similar experiences all 3 times. The burger was good but the fries was cold. Good Luck if you go to north canton Wendy's.
Atmosphere: 3
Food: 4
Service: 2
Always fast and very nice
Atmosphere: 5
Food: 5
Service: 5
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