Dairy Queen Grill and Chill

Ordered a cookie dough blizzard, got a melted chocolate blizzard. Just a waste of money.

Food: 1

Service: 1

We ordered two items and they kept making it wrong. We only wanted a chocolate scoop and a new flavor scoop. Then they charged us for three items. Upon giving the refund they tried to return all of our money. When we clarified/repeates what we ordered they put the two cups of the ice cream in a bag instead of a carry tray this time, and both orders were still wrong ..

They never put enough flavoring in there blizzards. It's very frustrating to get a strawberry blizzard and have no strawberry taste...

This isn't the first time this has happened. This location has a difficult time making and completing orders correctly. Very disappointed as a customer.

Atmosphere: 3

Food: 1

Service: 2

Too busy left

Atmosphere: 1

Food: 1

Service: 1

We ordered 2 orders of chicken fingers with fries and that was $24. Every single chicken finger was shorter than 3 inches long and barely larger than what a chicken nugget should be. So disappointed, these used to actually be one of our favorite items from here. Not only are they expensive for tenders, but they are TINY too, unacceptable really. They were cooked well, and the fries are good. Seriously, pass on the tenders because they are way too tiny to justify the cost. Should have taken pictures but we hadn't eaten all day.

Atmosphere: 3

Food: 2

Service: 4

Our order was made incorrectly and when I called about it there was no apology, no offer to correct the issue and just a lack of care to provide good customer service. Order was on 9/9/24 around 6pm.

Food: 1

Service: 1

Service was great. Food is always good. Will always be back for the ice cream cakes!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Sundae, Fries, Cheeseburger, Hot Fudge, Banana Split

Best fish and burgers ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Part of Fish Sandwich, Atlantic Fish Combo, Shrimp Basket, Cheeseburger

We come here once a week and today was the worst experience we've ever had. Staff was extremely disappointing. Berea DQ from now on!

Atmosphere: 1

Food: 3

Service: 1

My husband ordered a white on white cake for my granddaughters birthday tonight from DQ in North Olmsted. (They don’t like the chocolate). He asked for noon pick up but I couldn’t pick up until 3:30 or close to 4. Unfortunately they had a power issue. I feel bad about that but the manager was very sitting outside and when I asked, said it was my fault for not picking it up at noon. Really?? I went to the DQ in Rocky River with the BEST service from all 3 workers but I needed to buy the white & chocolate. I get it. They can’t just make it for me on the spot. An hour later the manager called wondering when I’m going to pick up the cake. I told her I had to settle for a cake that is going to be 1/2 eaten. She was very nasty on the call again berating me multiple times that it’s my fault for not picking it up at noon. I’ve been in retail my entire career. The least I would do is say ‘I’m sorry this happened.’ I would not blame my customer and I’d also ask my customer to drive on down as power was restored and pick up the cake on me..or even 1/2 price to satisfy this family and customer. It was so awful.

Atmosphere: 1

Food: 5

Service: 1

Excellent service, awesome location and great food!

My dad and I ordered two Signature Cheeseburgers today from the BOGO:Buy one signature stackburger, get one for $0.99 and the Burgers were so good!!! They were excellent quality and tasted great. Very good fast food experience and will definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

10/10 experience!! The service was amazing and my food was hot and tasted so good. The cashier, loralye was so kind and patient. She is very welcoming everytime she serves me!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries

Clean store, great service. One of the best DQ locations in Northeast, Ohio. Would have given them 6 stars if they still had grape misties….

Atmosphere: 5

Food: 5

Service: 5

Fast and friendly staff

Atmosphere: 5

Food: 5

Service: 5

Icecream was delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split