Betty Betty slow service. The first group was very very faster. Better sorry
Adrianna Morris
This dunkin used to be so great now it’s ridiculous and they hire anyone and are always out of things and can never make what you want the staff is rude all the time so just skip this dunkin and go to the other one on Lorain Road !
Atmosphere: 1
Food: 1
Service: 1
Kimberly Anne
20 minutes wait for the drive thru.
Mary Butler
Sandwiches tased like soap🤮 The food prep area was a mess food all over the counters and all over the floor. It was disgusting to look inside six employees talking among themselves, but no one cleaning and the manager didn’t seem to care. Donuts were stale
Atmosphere: 1
Food: 1
Service: 1
nick
Bad service, lazy staff. Never had a good experience at this location. Clearly just poorly managed.
Atmosphere: 1
Food: 1
Service: 1
Kevin Wilson
My coffee is always made the same way every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Abe Carroll
Used the drive-through. I got a hot pumpkin spice pattern and it was delicious. Also got 10 assorted donut holes whoch were very good. The latte was cool enough that I could drink it almost right away, but it was hot enough that it was slightly uncomfortable right off the bat. The donut holes are good enough. The drive through was very fast. It only cost $6 for all of this.
Food: 5
Service: 4
William Adams
Ordered a toasted bagel with cream cheese. Paid $3.75 and barely any cream cheese and wasn’t toasted. You have to be joking. This is the worst bagel I have ever seen in my life. You should be ashamed
Atmosphere: 1
Food: 1
Service: 1
Emily
Very slow service.
Aaliyah Daniels
Earlier in the week, I ordered Munchkins and, despite being the only car in the drive-thru line, they forgot my order completely. I had to pull back around to get them, which was frustrating but manageable.
Today, during my lunch break with a friend, I decided to give them another shot. Unfortunately, that was a mistake. We waited almost an hour in line, and when I finally reached the window, the man at the speaker informed me that the donut I ordered was out of stock. This was especially disappointing since it wasn’t indicated on the app. To make matters worse, my friend's wrap was also unavailable, despite it also not being listed as out of stock online. They only had two flavors of donuts available, neither of which I wanted. While he offered a refund, I reminded him that I had used my points, so he suggested a muffin instead, which I accepted. My friend switched to a sourdough breakfast sandwich, but since it was cheaper than her original wrap, she was effectively losing out.
When we finally got to the window, I reiterated our orders, specifying my friend’s drink and her sandwich. The girl at the window asked the staff in the back if everything was in the bag, and they confirmed it was. However, once we got back to the office, I discovered my muffin was missing, our drinks were completely watered down, and all of my friend’s food was cold and hard.
This experience has left me extremely dissatisfied. I had high hopes for a quick and pleasant lunch, but the long wait, poor communication, and lack of attention to detail really ruined it. I’m not sure I’ll be returning anytime soon.
Staff were not very pleasant. Ordered a iced coffee and a hot food item. They were busy inside and the drive thru, so I'm sure they were stressed. Biggest concern is we were not given a receipt and the cashier didn't take our name. Apparently others waiting didn't either. For around 15 mins I waited there watching the chaos of staff setting out food items on the pick up counter. We watched as food was prepared and sent out the window of the drive thru. After 15 mins I finally got my small reheated ham and cheese croissant that was about 6 bites of ok.
Atmosphere: 3
Food: 3
Service: 1
sheila milstein
Always looking for a Dunkin'. The best latte.
Atmosphere: 5
Food: 5
Service: 5
Juniper Fae
Out of all dunkin’s in the area this is my favorite one to come to! The Management team is amazing, always making sure my order is correct, the crew are very attentive and friendly and the General Manager is always so sweet! She runs an amazing store with such a great vibe, and you can totally tell she cares for the people!! Keep up the GREAT work! (:
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Munchkins Donut Hole Treats
Lily
Best Dunkin around. Workers are hard working and helpful thank you ! Love coming here
Normally an Ok Dunkin, sometimes things get messed up here and there but when I reply thank you after they take my order and I can hear them making fun of me for it while Im at the window??? Okay I wont say thank you anymore!
Betty Betty slow service. The first group was very very faster. Better sorry
This dunkin used to be so great now it’s ridiculous and they hire anyone and are always out of things and can never make what you want the staff is rude all the time so just skip this dunkin and go to the other one on Lorain Road !
Atmosphere: 1
Food: 1
Service: 1
20 minutes wait for the drive thru.
Sandwiches tased like soap🤮
The food prep area was a mess food all over the counters and all over the floor. It was disgusting to look inside six employees talking among themselves, but no one cleaning and the manager didn’t seem to care.
Donuts were stale
Atmosphere: 1
Food: 1
Service: 1
Bad service, lazy staff. Never had a good experience at this location. Clearly just poorly managed.
Atmosphere: 1
Food: 1
Service: 1
My coffee is always made the same way every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Used the drive-through. I got a hot pumpkin spice pattern and it was delicious. Also got 10 assorted donut holes whoch were very good. The latte was cool enough that I could drink it almost right away, but it was hot enough that it was slightly uncomfortable right off the bat. The donut holes are good enough. The drive through was very fast. It only cost $6 for all of this.
Food: 5
Service: 4
Ordered a toasted bagel with cream cheese. Paid $3.75 and barely any cream cheese and wasn’t toasted. You have to be joking. This is the worst bagel I have ever seen in my life. You should be ashamed
Atmosphere: 1
Food: 1
Service: 1
Very slow service.
Earlier in the week, I ordered Munchkins and, despite being the only car in the drive-thru line, they forgot my order completely. I had to pull back around to get them, which was frustrating but manageable.
Today, during my lunch break with a friend, I decided to give them another shot. Unfortunately, that was a mistake. We waited almost an hour in line, and when I finally reached the window, the man at the speaker informed me that the donut I ordered was out of stock. This was especially disappointing since it wasn’t indicated on the app. To make matters worse, my friend's wrap was also unavailable, despite it also not being listed as out of stock online. They only had two flavors of donuts available, neither of which I wanted. While he offered a refund, I reminded him that I had used my points, so he suggested a muffin instead, which I accepted. My friend switched to a sourdough breakfast sandwich, but since it was cheaper than her original wrap, she was effectively losing out.
When we finally got to the window, I reiterated our orders, specifying my friend’s drink and her sandwich. The girl at the window asked the staff in the back if everything was in the bag, and they confirmed it was. However, once we got back to the office, I discovered my muffin was missing, our drinks were completely watered down, and all of my friend’s food was cold and hard.
This experience has left me extremely dissatisfied. I had high hopes for a quick and pleasant lunch, but the long wait, poor communication, and lack of attention to detail really ruined it. I’m not sure I’ll be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Staff were not very pleasant. Ordered a iced coffee and a hot food item. They were busy inside and the drive thru, so I'm sure they were stressed. Biggest concern is we were not given a receipt and the cashier didn't take our name. Apparently others waiting didn't either. For around 15 mins I waited there watching the chaos of staff setting out food items on the pick up counter. We watched as food was prepared and sent out the window of the drive thru. After 15 mins I finally got my small reheated ham and cheese croissant that was about 6 bites of ok.
Atmosphere: 3
Food: 3
Service: 1
Always looking for a Dunkin'. The best latte.
Atmosphere: 5
Food: 5
Service: 5
Out of all dunkin’s in the area this is my favorite one to come to! The Management team is amazing, always making sure my order is correct, the crew are very attentive and friendly and the General Manager is always so sweet! She runs an amazing store with such a great vibe, and you can totally tell she cares for the people!! Keep up the GREAT work! (:
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Munchkins Donut Hole Treats
Best Dunkin around. Workers are hard working and helpful thank you ! Love coming here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sourdough Breakfast Sandwich, Donuts
Normally an Ok Dunkin, sometimes things get messed up here and there but when I reply thank you after they take my order and I can hear them making fun of me for it while Im at the window??? Okay I wont say thank you anymore!
Atmosphere: 1
Food: 2
Service: 1
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