I ordered meals that were different from what I received. When I told the manager, all she said was , sorry, but no refunds, but I can give you an extra meal to make up for the mistake. Seriously? You took my money but refused to give me a refund ? Actually I paid with a card so there was no exchange of money just refund my card. The food I received looked like it sat out for hours, it was cold and to boot I was missing half my sides. I don't think all KFC's are like this because this is usually one of my favorites. Please stay away from KFC on Royalton Rd in North Royalton. The food- lousy, cold and tasteless The workers were constantly being yelled at AND the manager... mean to workers and customers. Stay away from this one. For the price, I'd rather go to McDonald's and get a hot, fresh meal.
Atmosphere: 1
Food: 1
Service: 1
Peter Adams
Always .. always ... close door 1 1/2 hour earlier then they should of and have to pick and close what to eat base on what they got because of them not wanting to make anything but who am I to say anything
Atmosphere: 4
Food: 1
Service: 1
Melissa Gorman
The Service here was good. The food was Ehh... They had us pull up to get off of the timer to wait on food that was not really hot EXCEPT the Cherry Pie poppers which were scalding hot over fried and filled with grease. I called heart attack in pie popper. See pic below. I tried the Loaded Fry bowl which was great but dry and warm over cooked like it sat a while. OH amd my husband a chicken sandwich which he smashed but did not receive his side of coleslaw. I would return for the service but I don't know about the food. Have a Great Day and Thanks for reading.
Atmosphere: 2
Food: 3
Service: 4
Joshua Holowatyj
Do yourself a favor and get fried chicken from Giant Eagle, just terrible
Atmosphere: 1
Food: 1
Service: 1
Marla Knight
Slowest restaurant in North Royalton… don’t bother
Patrice White
Owe me a fry
Atmosphere: 5
Food: 5
Service: 5
Bill Colasent
Swing and a miss.... 2 piece meal, warm, dry, and looks like it was sitting in heat lamp for half the day.
Food: 2
Service: 3
jean johnson
I use the app it said food would be ready at 6:15, I got to the restaurant and they said pull into a space and we will bring it out to you. 20 minutes later I went into the restaurant and they acted surprised to see me. There was nobody in the restaurant. SAD SERVICE. I don't have a clue what they were doing and it's obvious the workers don't either.
Atmosphere: 1
Food: 3
Service: 1
Ashley Koshiol
I had an awful experience at KFC and will not be returning. I ordered the 3-piece chicken tender meal for $10, only to receive three tiny, dried-out tenders that were smaller than a typical chicken nugget. They were ridiculously small and not worth the price. When I asked the employee if he would be satisfied with receiving this portion, he bluntly responded, “I don’t eat KFC.” That response alone speaks volumes about the quality of the food they serve.
To make matters worse, the dining area was a mess. Almost every table was dirty, and it seemed like no one cared to clean up. Overall, it was a disappointing experience both in terms of food and service.
This place has absolutely horrible customer service! The manager working today Tuesday September 25th at 4:30 was very rude!
Anytime you want to order extra crispy chicken they make you wait 25 minutes or more.
I would suggest going to the one on Snow road in brookpark they're always ready to go!
Atmosphere: 3
Food: 1
Service: 1
kyLo
Terrible. 20 minute, “4-5 minute” waits everyone I go, with a 2nd trip through the drive through needed over mistakes as well.
Erick East
Placed a mobile order & did a drive through pick up. The woman on the speaker was clearly annoyed by my arrival as she sighed & told me to park so she could make it & bring it. After 10-15 minutes I realized it was never communicated what vehicle to find me in & started to wonder if my order was given to someone else by mistake, so I approached the building entrance to check on my order status. The doors were locked (during business hours) so naturally I turned around & walked back towards the vehicle. As I was walking back I noticed the lady coming out of the building with my order & from a distance I asked if that was the mobile order? She screamed “NO, and you can’t go in the building!” I identified myself in hopes that she would recognize the name from the order. She again screamed NO & told me not to try to go back inside again. I explained I’m the mobile order she’s holding. She screamed “NO, did you tell us at the speaker?!” So I explained that I actually did, was instructed to park, did park & wait a while. Then after it all dawned on her, she laughed, said “oh I’m sorrrrry” to which I replied “you should be, you were trippin.” She asked “are you psycho do you know what been going through?”
I walked away & refused to participate in whatever that was heading towards. I called the store to ask the manager to check that inaceptable behavior. Manager full on patronized by asking if I got her name (the only people in the building were the manager on the phone & the screaming lady from the parking lot. Concluded with the manager claiming she would pull audio & video recordings to review what was said.
Long story short. Drive to the next KFC.
Atmosphere: 1
Food: 3
Service: 1
Nitefly
The most worthless kfc on the planet. Ordered through the app and they don't have what I ordered (chicken tenders) and did nothing to try and remedy the situation. No offer of any kind just "call kfc and have them refund you". So nothing offered no coupons just f you basically. So I'll spend 15 minutes on the phone to cancel a fast food order and waste more time. And I'll have 10 bucks tied up on my credit card for days because they weren't smart enough to tell the app they had no tenders. How kfc is out of chicken is beyond me. It's supposedly what you do. Avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
Dawn Edwards
The chicken wings were so small, they looked like pigeon wings, the drumsticks were also very small and the coleslaw was meh!
I ordered meals that were different from what I received.
When I told the manager, all she said was , sorry, but no refunds, but I can give you an extra meal to make up for the mistake.
Seriously?
You took my money but refused to give me a refund ? Actually I paid with a card so there was no exchange of money just refund my card.
The food I received looked like it sat out for hours, it was cold and to boot I was missing half my sides.
I don't think all KFC's are like this because this is usually one of my favorites.
Please stay away from KFC on Royalton Rd in North Royalton.
The food- lousy, cold and tasteless
The workers were constantly being yelled at
AND the manager... mean to workers and customers.
Stay away from this one.
For the price, I'd rather go to McDonald's and get a hot, fresh meal.
Atmosphere: 1
Food: 1
Service: 1
Always .. always ... close door 1 1/2 hour earlier then they should of and have to pick and close what to eat base on what they got because of them not wanting to make anything but who am I to say anything
Atmosphere: 4
Food: 1
Service: 1
The Service here was good. The food was Ehh... They had us pull up to get off of the timer to wait on food that was not really hot EXCEPT the Cherry Pie poppers which were scalding hot over fried and filled with grease. I called heart attack in pie popper. See pic below. I tried the Loaded Fry bowl which was great but dry and warm over cooked like it sat a while. OH amd my husband a chicken sandwich which he smashed but did not receive his side of coleslaw. I would return for the service but I don't know about the food. Have a Great Day and Thanks for reading.
Atmosphere: 2
Food: 3
Service: 4
Do yourself a favor and get fried chicken from Giant Eagle, just terrible
Atmosphere: 1
Food: 1
Service: 1
Slowest restaurant in North Royalton… don’t bother
Owe me a fry
Atmosphere: 5
Food: 5
Service: 5
Swing and a miss.... 2 piece meal, warm, dry, and looks like it was sitting in heat lamp for half the day.
Food: 2
Service: 3
I use the app it said food would be ready at 6:15, I got to the restaurant and they said pull into a space and we will bring it out to you. 20 minutes later I went into the restaurant and they acted surprised to see me. There was nobody in the restaurant. SAD SERVICE. I don't have a clue what they were doing and it's obvious the workers don't either.
Atmosphere: 1
Food: 3
Service: 1
I had an awful experience at KFC and will not be returning. I ordered the 3-piece chicken tender meal for $10, only to receive three tiny, dried-out tenders that were smaller than a typical chicken nugget. They were ridiculously small and not worth the price. When I asked the employee if he would be satisfied with receiving this portion, he bluntly responded, “I don’t eat KFC.” That response alone speaks volumes about the quality of the food they serve.
To make matters worse, the dining area was a mess. Almost every table was dirty, and it seemed like no one cared to clean up. Overall, it was a disappointing experience both in terms of food and service.
Atmosphere: 1
Food: 1
Service: 1
Terrible service, long wait
Service: 1
Restaurantji Recommends
This place has absolutely horrible customer service! The manager working today Tuesday September 25th at 4:30 was very rude!
Anytime you want to order extra crispy chicken they make you wait 25 minutes or more.
I would suggest going to the one on Snow road in brookpark they're always ready to go!
Atmosphere: 3
Food: 1
Service: 1
Terrible. 20 minute, “4-5 minute” waits everyone I go, with a 2nd trip through the drive through needed over mistakes as well.
Placed a mobile order & did a drive through pick up. The woman on the speaker was clearly annoyed by my arrival as she sighed & told me to park so she could make it & bring it. After 10-15 minutes I realized it was never communicated what vehicle to find me in & started to wonder if my order was given to someone else by mistake, so I approached the building entrance to check on my order status. The doors were locked (during business hours) so naturally I turned around & walked back towards the vehicle. As I was walking back I noticed the lady coming out of the building with my order & from a distance I asked if that was the mobile order? She screamed “NO, and you can’t go in the building!” I identified myself in hopes that she would recognize the name from the order. She again screamed NO & told me not to try to go back inside again. I explained I’m the mobile order she’s holding. She screamed “NO, did you tell us at the speaker?!” So I explained that I actually did, was instructed to park, did park & wait a while. Then after it all dawned on her, she laughed, said “oh I’m sorrrrry” to which I replied “you should be, you were trippin.” She asked “are you psycho do you know what been going through?”
I walked away & refused to participate in whatever that was heading towards. I called the store to ask the manager to check that inaceptable behavior. Manager full on patronized by asking if I got her name (the only people in the building were the manager on the phone & the screaming lady from the parking lot. Concluded with the manager claiming she would pull audio & video recordings to review what was said.
Long story short. Drive to the next KFC.
Atmosphere: 1
Food: 3
Service: 1
The most worthless kfc on the planet. Ordered through the app and they don't have what I ordered (chicken tenders) and did nothing to try and remedy the situation. No offer of any kind just "call kfc and have them refund you". So nothing offered no coupons just f you basically. So I'll spend 15 minutes on the phone to cancel a fast food order and waste more time. And I'll have 10 bucks tied up on my credit card for days because they weren't smart enough to tell the app they had no tenders. How kfc is out of chicken is beyond me. It's supposedly what you do. Avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
The chicken wings were so small, they looked like pigeon wings, the drumsticks were also very small and the coleslaw was meh!
Food: 2
Service: 4
Recommended dishes: Fried Chicken, Cole Slaw
Loading...