Wish I could give a zero for service. Food was cold and the customer service was god awful
Placed an order by phone, had it confirmed in store before paying. When I approached the counter to pick up said order the male in the kitchen immediately asked me if I could double check my order because he may have missed something. Checked with cashier and was reassured it was correct.
This was not the case, I called back and was told to shut up when they were questioning me and then attempting to answer.
Not refunded for one sandwich I paid for and did not receive, disrespected and absolutely will never be back. Zero stars across the board.
Atmosphere: 1
Food: 1
Service: 1
Tonya Fisher
I ordered 6 sub sandwiches by phone. They only gave us 5 sub sandwiches. When we called to get a refund on the 1 sub sandwich they argued and told me to “shut up.”
Atmosphere: 5
Food: 5
Service: 1
Jasmine Perry
Always great food & fast
Atmosphere: 5
Food: 5
Service: 5
Paris Kitt
The employees are super nice! The food was delicious! I had a hot buttered steak. The best tasting I have ever had!
Don Bower
I had not had a Romanburger in years. It was as good as I remembered. Very personable young man working the counter.
Atmosphere: 5
Food: 5
Service: 5
Joesph Dudas
Its not the first time that they didn’t put any lunch meat on the Roman burger but @ $7.50 and not getting what you ordered I took it back and I got a lame excuse and they were willing to make me a new one but I wanted my money back I know they are millionaires but trying to nickel and dime customers is inexcusable. Just make sure you’re getting what you asked for. But seriously just go somewhere else.
Domenic Petitti
We don’t live in OH anymore but every time we come back to visit we come to Mr hero’s at least every other meal. We absolutely love this place and unfortunately they are only in OH. This location is very friendly and the food is on point every time. Please expand into my states please.
Atmosphere: 5
Food: 5
Service: 5
Vivian Pitts
Awesome place to eat for dine in or takeout options. Very clean and friendly service. Nice variety of menu options. Breakfast, Lunch and Dinner options. Kid friendly. Handicap accessible.
Atmosphere: 4
Food: 5
Service: 5
Ed Yatsko
Fresh, hot, not overcooked. Friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: lrg Hot Buttered Cheesesteak, Reg Original Italian
They separate the meat slices for the cheese steaks buy throwing them on the floor. That floor gets mopped once a nite and not very well. You do the math.
Mike G
Tasty cheesesteak and waffle fries.
Bill Maxfield
Gotta love the Romangurger & Cheesesteak, but the Chicken Philly is great too....
Wish I could give a zero for service. Food was cold and the customer service was god awful
Placed an order by phone, had it confirmed in store before paying. When I approached the counter to pick up said order the male in the kitchen immediately asked me if I could double check my order because he may have missed something. Checked with cashier and was reassured it was correct.
This was not the case, I called back and was told to shut up when they were questioning me and then attempting to answer.
Not refunded for one sandwich I paid for and did not receive, disrespected and absolutely will never be back. Zero stars across the board.
Atmosphere: 1
Food: 1
Service: 1
I ordered 6 sub sandwiches by phone. They only gave us 5 sub sandwiches. When we called to get a refund on the 1 sub sandwich they argued and told me to “shut up.”
Atmosphere: 5
Food: 5
Service: 1
Always great food & fast
Atmosphere: 5
Food: 5
Service: 5
The employees are super nice! The food was delicious! I had a hot buttered steak. The best tasting I have ever had!
I had not had a Romanburger in years. It was as good as I remembered. Very personable young man working the counter.
Atmosphere: 5
Food: 5
Service: 5
Its not the first time that they didn’t put any lunch meat on the Roman burger but @ $7.50 and not getting what you ordered I took it back and I got a lame excuse and they were willing to make me a new one but I wanted my money back I know they are millionaires but trying to nickel and dime customers is inexcusable. Just make sure you’re getting what you asked for. But seriously just go somewhere else.
We don’t live in OH anymore but every time we come back to visit we come to Mr hero’s at least every other meal. We absolutely love this place and unfortunately they are only in OH. This location is very friendly and the food is on point every time. Please expand into my states please.
Atmosphere: 5
Food: 5
Service: 5
Awesome place to eat for dine in or takeout options. Very clean and friendly service.
Nice variety of menu options.
Breakfast, Lunch and Dinner options.
Kid friendly.
Handicap accessible.
Atmosphere: 4
Food: 5
Service: 5
Fresh, hot, not overcooked. Friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: lrg Hot Buttered Cheesesteak, Reg Original Italian
Clean atmosphere, fast and delicious food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They separate the meat slices for the cheese steaks buy throwing them on the floor. That floor gets mopped once a nite and not very well. You do the math.
Tasty cheesesteak and waffle fries.
Gotta love the Romangurger & Cheesesteak, but the Chicken Philly is great too....
Atmosphere: 5
Food: 5
Service: 5
Terrible food and serviceRaw bacon on my
Atmosphere: 1
Food: 1
Service: 1
Hot buttered cheese steak is master piece
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