Well, myself and the group I was with had an unfortunate situation with the Applebee’s at 3007 Curtice Rd., Northwood, Ohio 43619. We were seated promptly and our two waitresses, Cynthia and Dakota were delightful, taking our drink orders and bringing them right away. When we were about to place our dinner order Cynthia informed us that they had no french fries to serve and that we could either substitute another item or upgrade to waffle fries for an extra $2.99 (a ridiculous price for a substitution like this, I might add!!!). We said that was unfair to charge us an upcharge for the waffle fries given that it was their fault that they didn’t have any french fries to serve. We were’t interested in the other side options and asked to speak with the manager. Well, after a longer than neccessary wait, the manager, Skylar, finally makes his way over to us. We told him that it wasn’t fair to upcharge us for waffle fries given that they were out of regular fries. The attitude that he gave off was that of a manager that had no real managerial skills in resolving customer problems and it appeared that he couldn’t care less if we were satisfied or not. Now, I’ve worked in food management and It seems to me that a good manager would have resolved our issue one of two ways. One, comp the upcharge for the waffle fries or two, send someone over to the Meijer that is right across the parking lot and buy some fries to serve, paying for it out of petty cash! Skylar, is clearly not a very resourceful manager with virtually no people skills and is in desperate need of additional training! As a result we left Applebee’s and went to their competitor, Buffalo Wild Wings and had a great meal and far better service. It’s needless to say that I likely won’t be returning to Applebee’s as there are far to many other options for a good meal with great service than to have to settle for amateur hour with, quite frankly mediocre food, at best.
Mark
Fantastic crew at Applebee's Northwood.
Atmosphere: 4
Food: 4
Service: 5
Melissa
Had a very enjoyable time. The barbecue ribs were delicious and the service was amazing. We sat at the bar and the people as well as the atmosphere made it a great time!!
Atmosphere: 5
Food: 4
Service: 5
Leah Shultz
The service is what makes this such a bad place now. One time we waited 45 mins for someone to take drink orders. All the waiters were counting tips at a table. Had to get the manager just to place a drink order , then food came out cold. Just not the greatest any more.
Atmosphere: 1
Food: 2
Service: 1
Tim Steedman
Nothing like it was in the good old days
Atmosphere: 2
Food: 2
Service: 2
Pat Millimen
Haven't been here for awhile. Dont know why. Good was great and waitress was super nice. 10 stars
Atmosphere: 5
Food: 5
Service: 5
Shane O'Brien
understaffed, overrated
Atmosphere: 4
Food: 3
Service: 3
Sonya Wilson
I loved the waiter Kaleb I believe was his name. He was by himself in our area very nice. Seemed like they might need another cook because it took a little while to get out food (not crazy long) but I overheard another customer complain about amount of time he had been waiting so... Other than that we love Applebee's
Vegetarian options: They do offer impossible whopper which is a huge deal for my husband and I because we don't eat beef or pork.
Dietary restrictions: Pescatarian
Kid-friendliness: Always kids in there whenever I have been in.
Chicken Alfredo was like rubber. Boneless wings were hard. The best part was the respectful server.
Atmosphere: 2
Food: 1
Service: 4
Patrick Connerton
Always a great place to grab some wings or a burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wonton Tacos, Cheese Sticks, 6 Oz Sirloin, Broccoli Cheddar Mac and Cheese Bowl, Onion Rings, Applebee's Riblets Platter
Mark Swan
Outdoor lights not on thought was closed. We ordered boneless wings and it took 45 min to get them after waiting 15 min to be even acknowledged! The place was not busy maybe 2-3 tables!
Atmosphere: 1
Food: 2
Service: 2
Dale Perne'
Came in at 11:15 am on Sunday, 9/22/2024. Had 5 adults and 4 special needs children, 7-14. The food could not have been any better, but the highlight was AMANDA, our server. Attentive, polite, funny and amazing. We live about 20 miles away yet would dine there only if we could sit in AMANDA'S section. Fell in love with her the moment she walked up.
Parking: Plenty of free and handicapped parking.
Kid-friendliness: Great kids' menu with crayons to keep them busy.
Wheelchair accessibility: YES, we had four children, all special needs, with one in a wheelchair. GREAT ramps all over to aid in being seated and going to the restrooms.
Well, myself and the group I was with had an unfortunate situation with the Applebee’s at 3007 Curtice Rd., Northwood, Ohio 43619. We were seated promptly and our two waitresses, Cynthia and Dakota were delightful, taking our drink orders and bringing them right away. When we were about to place our dinner order Cynthia informed us that they had no french fries to serve and that we could either substitute another item or upgrade to waffle fries for an extra $2.99 (a ridiculous price for a substitution like this, I might add!!!). We said that was unfair to charge us an upcharge for the waffle fries given that it was their fault that they didn’t have any french fries to serve. We were’t interested in the other side options and asked to speak with the manager. Well, after a longer than neccessary wait, the manager, Skylar, finally makes his way over to us. We told him that it wasn’t fair to upcharge us for waffle fries given that they were out of regular fries. The attitude that he gave off was that of a manager that had no real managerial skills in resolving customer problems and it appeared that he couldn’t care less if we were satisfied or not. Now, I’ve worked in food management and It seems to me that a good manager would have resolved our issue one of two ways. One, comp the upcharge for the waffle fries or two, send someone over to the Meijer that is right across the parking lot and buy some fries to serve, paying for it out of petty cash! Skylar, is clearly not a very resourceful manager with virtually no people skills and is in desperate need of additional training! As a result we left Applebee’s and went to their competitor, Buffalo Wild Wings and had a great meal and far better service. It’s needless to say that I likely won’t be returning to Applebee’s as there are far to many other options for a good meal with great service than to have to settle for amateur hour with, quite frankly mediocre food, at best.
Fantastic crew at Applebee's Northwood.
Atmosphere: 4
Food: 4
Service: 5
Had a very enjoyable time. The barbecue ribs were delicious and the service was amazing. We sat at the bar and the people as well as the atmosphere made it a great time!!
Atmosphere: 5
Food: 4
Service: 5
The service is what makes this such a bad place now. One time we waited 45 mins for someone to take drink orders. All the waiters were counting tips at a table. Had to get the manager just to place a drink order , then food came out cold. Just not the greatest any more.
Atmosphere: 1
Food: 2
Service: 1
Nothing like it was in the good old days
Atmosphere: 2
Food: 2
Service: 2
Haven't been here for awhile. Dont know why. Good was great and waitress was super nice. 10 stars
Atmosphere: 5
Food: 5
Service: 5
understaffed, overrated
Atmosphere: 4
Food: 3
Service: 3
I loved the waiter Kaleb I believe was his name. He was by himself in our area very nice. Seemed like they might need another cook because it took a little while to get out food (not crazy long) but I overheard another customer complain about amount of time he had been waiting so... Other than that we love Applebee's
Vegetarian options: They do offer impossible whopper which is a huge deal for my husband and I because we don't eat beef or pork.
Dietary restrictions: Pescatarian
Kid-friendliness: Always kids in there whenever I have been in.
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Wonton Tacos, Garlic Mashed Potatoes, Artichoke Dip, Spinach & Artichoke Dip, House Salad, Pub Pretzel with Beer Cheese Sauce
It was a to go order but it was easy to place the order and fast and friendly attitude.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Mashed Potatoes, Broccoli Cheddar Mac and Cheese Bowl, Menu
This restaurant has went down hill extremely order drive thru pickup the order is never right I mean never 😑. Food quality is terrible.
Restaurantji Recommends
Chicken Alfredo was like rubber. Boneless wings were hard. The best part was the respectful server.
Atmosphere: 2
Food: 1
Service: 4
Always a great place to grab some wings or a burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wonton Tacos, Cheese Sticks, 6 Oz Sirloin, Broccoli Cheddar Mac and Cheese Bowl, Onion Rings, Applebee's Riblets Platter
Outdoor lights not on thought was closed. We ordered boneless wings and it took 45 min to get them after waiting 15 min to be even acknowledged! The place was not busy maybe 2-3 tables!
Atmosphere: 1
Food: 2
Service: 2
Came in at 11:15 am on Sunday, 9/22/2024. Had 5 adults and 4 special needs children, 7-14. The food could not have been any better, but the highlight was AMANDA, our server. Attentive, polite, funny and amazing. We live about 20 miles away yet would dine there only if we could sit in AMANDA'S section. Fell in love with her the moment she walked up.
Parking: Plenty of free and handicapped parking.
Kid-friendliness: Great kids' menu with crayons to keep them busy.
Wheelchair accessibility: YES, we had four children, all special needs, with one in a wheelchair. GREAT ramps all over to aid in being seated and going to the restrooms.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Boneless Wings, Mozzarella Sticks, Garlic Mashed Potatoes, Blackened Salmon
Hats off to our server MEGAN who makes a meeean sweet tea 👌
Food: 4
Service: 5
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