They outsource their delivery through DoorDash. Not an issue. But food was stolen. Pizza Hut says refund comes from DoorDash. Doordash couldnt find my order because the order went purely through pizza hut's website. Doordash offers to call the restaurant for a reorder. Restaurant doesnt answer after SEVEN (the poor doordash rep counted) different times that they called. Wife calls to inquire about refund or status, with an extremely CALM and COLLECTED voice (compared to me) and they HUNG UP on her. TWICE?!?! Like, imagine being hung up on for not receiving something you paid for? How old are we?
Scott Winfield
We tried to order through Doordash at 7:46 p.m. Our order was an hour late at 9:18 p.m. I tried calling in to this location to figure out what was going on, but they kept sending me to the Pizza Hut call center, which kept sending me back to the location. Infinite loop of BS. I even got hung up on at one point. We never got our order. Fortunately, Doordash fully refunded us. Don't order from here.
Service: 1
jacob richmond
For a place that was absolutely slammed, the food came out quick and it was good.
Atmosphere: 5
Food: 5
Service: 5
Julie Kneidl
Called to place an order and the man who answered was annoyed from the start. After placing the order he just hung up on me. I will never go back to this location!! Pizza Hut is this the best you can hire???
Atmosphere: 1
Food: 3
Service: 1
Vicky Moorman
I wish I could leave no stars. I got a $2 personal pizza. This thing was ridiculously small. I would never get this if it wasn't on the deal! Secondly, my total was 2.80 something. I got one personal pizza and a sauce cup. So why was I charged 10.80 something then?? I called and tried to tell the manager I think someone wrote down an $8 tip. He told ME I must have clicked something online and I need to contact customer service for online orders. Well the day before my total that was charged on my card was only the 2.80 something so how would the price increase the next day unless someone tipped themselves?! There is literally a spot on the receipt to write a tip on my copy so wouldn't theirs have the same thing?! I realized i never signed a restaurant copy so someone could easily help themselves to a tip and forge my signature. He says they cant adjust anything on online orders but that makes absolutely no sense. My paper copy and my email copy say the exact same total. He was also rude acting like it had to be my fault. The automated system says to fill out a form and you'll get contacted within 3 days so we will see I guess. Sure it's $8 but he wouldn't even check receipts to verify for me, he just kept telling me I'm wrong. That is not professional, that is not how you treat people, and it's just plain mean. Get a new manager. This one doesn't have the capability to do his job correctly.
Atmosphere: 1
Food: 1
Service: 1
Keenan Keenan
I haven't had this item in years but because they have the $2 special I decided to purchase a few of these personal pan pizzas. I was quite disappointed that none of the pieces actually look like personal pan pizzas some head toppings on them and most did not very little bits of sauce in different spots on each pizza . I get that you had a lot going on at the restaurant however it's very unprofessional not to prepare the item that people are purchasing with all the ingredients that are supposed to be included on the item. I should not have been wondering if pizza sauce was going to be on each Pizza or even each slice. Whoever slice the pizza did not even slice it correctly ;not sure if they were under pressure or just didn't know how to do the job. Whoever prepared to cross was taking shortcuts because each pizza had a full slice that didn't receive crust. And as far as receiving the one item on each Pizza it only really works if you receive the item that is big or circular anything small will not be even visible or at it to the cheese pizza. I ordered 4 personal pan pizzas. Each was crazy shaped ,crazy cut, hardly any pizza sauce, and I believe they forgot the bacon on one of the pizzas. They could also use two cashiers. One who is doing the online and the other who is doing the walk-in orders.
Atmosphere: 1
Food: 2
Service: 4
James Price
Not sure the guys name but he was in front he was a dreadhead with a missing tooth on 07/07/2025 at 5:40pm he was so high he didn’t know what he was doing. He kept repeating the same task over and over again. When asked for a uber eats order he said he didn’t know cause his computer was frozen! He was no help. I wasted a lot of time
Atmosphere: 1
Food: 1
Service: 1
Blake Wilson
Horrible experience i ordered got there picked my order up and was given frozen boneless wigs in a plastic bag I went in asked for a refund and was lied too and told to call back at 6 to speak to a gm which was a lie and I have proof take a look
They made my pizza so good the last time I had it I think I’m in love with Pizza Hut. Nobody out pizzas the hut!
Atmosphere: 5
Food: 5
Service: 5
D.Y. H.W.
The last few times, the pickup service has sucked. Rather do delivery.
Update: Now the delivery sucks. Forgot part of my order on Mother's day, told me they would give ms a credit, they driver went back and got what he left and it was COLD. 😤😤😤
I told them I would take the credit. Bad service and cold cheese sticks for my kids. Ended up ordering Mexican. Listen to the reviews. Service is trash and the guy who answered on 5/28/2025 @331pm was rude. You need to check your attitude. Jerk.
Michael Jointer
got the the restaurant after the time that was told my food will be don’e just to still have to wait 20 extra mins just to get my pizza and it still undone dough was uncooked i order stuff crust wasn’t cheesy at all definitely won’t be back at the norwood location very unacceptable
Atmosphere: 1
Food: 1
Service: 1
John Lair
This was delivery and was cold and way undercooked
Food: 1
Service: 1
Angie Berrier
Good times great memories bring the family bring your friends children friendly!!
Pizza was good
Atmosphere: 4
Food: 4
Service: 4
Terrible customer service
Atmosphere: 1
Food: 3
Service: 1
They outsource their delivery through DoorDash. Not an issue. But food was stolen. Pizza Hut says refund comes from DoorDash. Doordash couldnt find my order because the order went purely through pizza hut's website. Doordash offers to call the restaurant for a reorder. Restaurant doesnt answer after SEVEN (the poor doordash rep counted) different times that they called. Wife calls to inquire about refund or status, with an extremely CALM and COLLECTED voice (compared to me) and they HUNG UP on her. TWICE?!?! Like, imagine being hung up on for not receiving something you paid for? How old are we?
We tried to order through Doordash at 7:46 p.m. Our order was an hour late at 9:18 p.m. I tried calling in to this location to figure out what was going on, but they kept sending me to the Pizza Hut call center, which kept sending me back to the location. Infinite loop of BS. I even got hung up on at one point. We never got our order. Fortunately, Doordash fully refunded us. Don't order from here.
Service: 1
For a place that was absolutely slammed, the food came out quick and it was good.
Atmosphere: 5
Food: 5
Service: 5
Called to place an order and the man who answered was annoyed from the start. After placing the order he just hung up on me. I will never go back to this location!! Pizza Hut is this the best you can hire???
Atmosphere: 1
Food: 3
Service: 1
I wish I could leave no stars. I got a $2 personal pizza. This thing was ridiculously small. I would never get this if it wasn't on the deal! Secondly, my total was 2.80 something. I got one personal pizza and a sauce cup. So why was I charged 10.80 something then?? I called and tried to tell the manager I think someone wrote down an $8 tip. He told ME I must have clicked something online and I need to contact customer service for online orders. Well the day before my total that was charged on my card was only the 2.80 something so how would the price increase the next day unless someone tipped themselves?! There is literally a spot on the receipt to write a tip on my copy so wouldn't theirs have the same thing?! I realized i never signed a restaurant copy so someone could easily help themselves to a tip and forge my signature. He says they cant adjust anything on online orders but that makes absolutely no sense. My paper copy and my email copy say the exact same total. He was also rude acting like it had to be my fault. The automated system says to fill out a form and you'll get contacted within 3 days so we will see I guess. Sure it's $8 but he wouldn't even check receipts to verify for me, he just kept telling me I'm wrong. That is not professional, that is not how you treat people, and it's just plain mean. Get a new manager. This one doesn't have the capability to do his job correctly.
Atmosphere: 1
Food: 1
Service: 1
I haven't had this item in years but because they have the $2 special I decided to purchase a few of these personal pan pizzas.
I was quite disappointed that none of the pieces actually look like personal pan pizzas some head toppings on them and most did not very little bits of sauce in different spots on each pizza .
I get that you had a lot going on at the restaurant however it's very unprofessional not to prepare the item that people are purchasing with all the ingredients that are supposed to be included on the item. I should not have been wondering if pizza sauce was going to be on each Pizza or even each slice. Whoever slice the pizza did not even slice it correctly ;not sure if they were under pressure or just didn't know how to do the job. Whoever prepared to cross was taking shortcuts because each pizza had a full slice that didn't receive crust. And as far as receiving the one item on each Pizza it only really works if you receive the item that is big or circular anything small will not be even visible or at it to the cheese pizza.
I ordered 4 personal pan pizzas. Each was crazy shaped ,crazy cut, hardly any pizza sauce, and I believe they forgot the bacon on one of the pizzas.
They could also use two cashiers. One who is doing the online and the other who is doing the walk-in orders.
Atmosphere: 1
Food: 2
Service: 4
Not sure the guys name but he was in front he was a dreadhead with a missing tooth on 07/07/2025 at 5:40pm he was so high he didn’t know what he was doing. He kept repeating the same task over and over again. When asked for a uber eats order he said he didn’t know cause his computer was frozen! He was no help. I wasted a lot of time
Atmosphere: 1
Food: 1
Service: 1
Horrible experience i ordered got there picked my order up and was given frozen boneless wigs in a plastic bag I went in asked for a refund and was lied too and told to call back at 6 to speak to a gm which was a lie and I have proof take a look
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Restaurantji Recommends
They made my pizza so good the last time I had it I think I’m in love with Pizza Hut. Nobody out pizzas the hut!
Atmosphere: 5
Food: 5
Service: 5
The last few times, the pickup service has sucked. Rather do delivery.
Update: Now the delivery sucks. Forgot part of my order on Mother's day, told me they would give ms a credit, they driver went back and got what he left and it was COLD. 😤😤😤
I told them I would take the credit. Bad service and cold cheese sticks for my kids. Ended up ordering Mexican. Listen to the reviews. Service is trash and the guy who answered on 5/28/2025 @331pm was rude. You need to check your attitude. Jerk.
got the the restaurant after the time that was told my food will be don’e just to still have to wait 20 extra mins just to get my pizza and it still undone dough was uncooked i order stuff crust wasn’t cheesy at all definitely won’t be back at the norwood location very unacceptable
Atmosphere: 1
Food: 1
Service: 1
This was delivery and was cold and way undercooked
Food: 1
Service: 1
Good times great memories bring the family bring your friends children friendly!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Cheese Pizza, Cheese Sticks, Spicy Double Pepperoni Was Awwsome
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