I am currently outside your establishment, and your staff is refusing to open the dining room or take orders. From everything I have read and experienced today, this appears to be a common occurrence rather than an isolated issue.
I was planning to use this visit as a test run for an upcoming catered event, which would have involved my entire crew. This was an opportunity for your business to demonstrate reliability, consistency, and professionalism before committing to a larger order. Unfortunately, that opportunity has been lost.
Due to the refusal to serve customers, we are now taking our business to Hot Head Burritos up the road. This experience has raised serious concerns about your operational reliability, and it has directly influenced my decision not to move forward with catering through your establishment.
I hope this feedback is taken seriously, as situations like this do not just affect walk in customers they cost you larger business opportunities.
Joel Jones
In a great mood, walked in to order dinner for my wife and me. She wanted a quesadilla. “No, you can’t order a quesadilla here, you have to order it online.” Wait, i’m standing here and ready to order some dinner, but I can’t do it here. I have to order it online? “Yes, we cannot ring it up at the in-store cash register.“ So I needed to wait for 25 minutes so they can make a quesadilla for my wife’s dinner. Most ludacris thing I’ve ever seen in my life.
Atmosphere: 1
Food: 3
Service: 1
Kyle Burrey
Dining room constantly closed and if you pickup it will take forever and the portions suck. Just avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Evan Davis
Went in and they only had 1 person working the counter, there is normally 2. It was very very slow. When it was my turn they were out of black beans and steak. The employees in the back of house were standing around talking amd on their phones. They should have been paying attention to the front line and what was needed. I was told.it would be 5 minutes until steak was ready and beans would be cooked. I said inwould wait and stepped aside. The next person in line placed their order, but when they asked for corn salsa the staff said they were out of it. At that point I informed the staff that I was going tonleave amd that my order would be cancelled. They did apologize which I appreciate. On the way out I noticed that the seating area was not clean or maintained. I love the brand, but this location needs to live up to the standards the company in general abides by.
Atmosphere: 1
Service: 1
FORTHCOMING :-D
Sloppy quesadilla ! cheese was hard after just 15 minutes of ordering online. Excessive salt on Rice and beans !! Just sloppy everything & out of 3 items early in the evening. A place to avoid from now on. Will drive 20 minutes more to another spot or grab something better from Piada.
Atmosphere: 1
Food: 1
Service: 1
Amber Scheffer
I just have one little gripe the food is amazing always but your guys' chips.....suck. most of the time we can't even eat half the bag because they are like not fully done and chewy and gross please fix!
Atmosphere: 5
Food: 1
Service: 5
Lilmiss Lynn
Ordered priority. Got done fast but got done wrong.
Ordered a chicken bowl with white rice, black beans, fajita veggies, cheese and romaine lettuce.
I got a bowl without the fajita veggies.
Food: 2
David Jackson
Does not stay open until 11. Most of the time closed before 10pm
Atmosphere: 3
Food: 3
Service: 1
Jessica DiPietro
Best chipotle in the area!
Atmosphere: 5
Food: 5
Service: 5
Capri Caslin
Kelsey, chelsey, And the manager were amazing. They had great customer service was patient and very helpful, Quality and quantity and price with A+. I would highly recommend this particular location any day of any time thank you guys!
Worst and cheapest chipotle ever. They will skimp you out of portions. My burrito was the size of a hot pocket. Even you order extra portions, its still not the size of a regular portion. Dont give this store business. Go to the one on south hamilton thats a few streets away. 1000000 x better
Atmosphere: 1
Food: 1
Service: 1
Emma Kinsler
They can’t seem to do their jobs like ever. Messed up my food so bad I can’t even consume it. This location has gone down hill makes sense all the reviews recently are one star. Everyone needs to be replaced with competent people or just get rid of the store entirely.
Atmosphere: 1
Food: 1
Service: 1
BIG ELROY
This place pose to stay open till 11pm but lock the doors at 10:20pm
Nico butters
$25 for not even a quarter of a bowl. Pitiful workers, how did yall even get hired.
Mike Berry
customer service is pretty great. The really tall younger gentleman is pretty cool unfortunately whoever is in charge of ordering food needs to be Let go multiple times they’ve been out of food this is probably the last time I’ll ever go here. Customer service was great, but they were totally out of food pretty much just rice and chicken.
I am currently outside your establishment, and your staff is refusing to open the dining room or take orders. From everything I have read and experienced today, this appears to be a common occurrence rather than an isolated issue.
I was planning to use this visit as a test run for an upcoming catered event, which would have involved my entire crew. This was an opportunity for your business to demonstrate reliability, consistency, and professionalism before committing to a larger order. Unfortunately, that opportunity has been lost.
Due to the refusal to serve customers, we are now taking our business to Hot Head Burritos up the road. This experience has raised serious concerns about your operational reliability, and it has directly influenced my decision not to move forward with catering through your establishment.
I hope this feedback is taken seriously, as situations like this do not just affect walk in customers they cost you larger business opportunities.
In a great mood, walked in to order dinner for my wife and me. She wanted a quesadilla. “No, you can’t order a quesadilla here, you have to order it online.” Wait, i’m standing here and ready to order some dinner, but I can’t do it here. I have to order it online? “Yes, we cannot ring it up at the in-store cash register.“ So I needed to wait for 25 minutes so they can make a quesadilla for my wife’s dinner. Most ludacris thing I’ve ever seen in my life.
Atmosphere: 1
Food: 3
Service: 1
Dining room constantly closed and if you pickup it will take forever and the portions suck. Just avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Went in and they only had 1 person working the counter, there is normally 2. It was very very slow. When it was my turn they were out of black beans and steak. The employees in the back of house were standing around talking amd on their phones. They should have been paying attention to the front line and what was needed. I was told.it would be 5 minutes until steak was ready and beans would be cooked. I said inwould wait and stepped aside. The next person in line placed their order, but when they asked for corn salsa the staff said they were out of it. At that point I informed the staff that I was going tonleave amd that my order would be cancelled. They did apologize which I appreciate. On the way out I noticed that the seating area was not clean or maintained. I love the brand, but this location needs to live up to the standards the company in general abides by.
Atmosphere: 1
Service: 1
Sloppy quesadilla ! cheese was hard after just 15 minutes of ordering online. Excessive salt on Rice and beans !! Just sloppy everything & out of 3 items early in the evening. A place to avoid from now on. Will drive 20 minutes more to another spot or grab something better from Piada.
Atmosphere: 1
Food: 1
Service: 1
I just have one little gripe the food is amazing always but your guys' chips.....suck. most of the time we can't even eat half the bag because they are like not fully done and chewy and gross please fix!
Atmosphere: 5
Food: 1
Service: 5
Ordered priority. Got done fast but got done wrong.
Ordered a chicken bowl with white rice, black beans, fajita veggies, cheese and romaine lettuce.
I got a bowl without the fajita veggies.
Food: 2
Does not stay open until 11. Most of the time closed before 10pm
Atmosphere: 3
Food: 3
Service: 1
Best chipotle in the area!
Atmosphere: 5
Food: 5
Service: 5
Kelsey, chelsey, And the manager were amazing. They had great customer service was patient and very helpful, Quality and quantity and price with A+. I would highly recommend this particular location any day of any time thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst and cheapest chipotle ever. They will skimp you out of portions. My burrito was the size of a hot pocket. Even you order extra portions, its still not the size of a regular portion. Dont give this store business. Go to the one on south hamilton thats a few streets away. 1000000 x better
Atmosphere: 1
Food: 1
Service: 1
They can’t seem to do their jobs like ever. Messed up my food so bad I can’t even consume it. This location has gone down hill makes sense all the reviews recently are one star. Everyone needs to be replaced with competent people or just get rid of the store entirely.
Atmosphere: 1
Food: 1
Service: 1
This place pose to stay open till 11pm but lock the doors at 10:20pm
$25 for not even a quarter of a bowl. Pitiful workers, how did yall even get hired.
customer service is pretty great. The really tall younger gentleman is pretty cool unfortunately whoever is in charge of ordering food needs to be Let go multiple times they’ve been out of food this is probably the last time I’ll ever go here. Customer service was great, but they were totally out of food pretty much just rice and chicken.
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