I prefer ordered my food I get here and it still isn't even started. Its been over 40mins and still haven't go my food smh they lucky I already paid!!!!🤬🤬 this has happened 3 times in the last 2 weeks.
David Browning
Still no frostys been here several times
Calaeb Evans
I order a Baconotor combo with 6 peace, spice nuggets, and a Coke. The fries was cold the nuggets was cold and the drink was warm
Dana McCandless
Let me first start by saying MOST of the staff were so kind, and treated me with respect. I want to say thank you for making me feel less awkward in a tense, awkward situation. I had a BAD drive thru experience, BUT they made it right. I only left a 4 star on food because they did forget my Baconator on 2nd time around. 4 star on service and atmosphere because although they made it correct, there was one person who was unprofessional and disrespectful. The GM. I had to wait for him to come in, as he came in completely disheveled, yawning, wiping his eyes - WITHOUT knowing the situation, he just raised his voice and said he WAS NOT replacing my order, just because of the price. Just the way he handled the situation, especially with my 11 yr old daughter there, was unprofessional and disrespectful. HIS team corroborated my sorry and in the end the order was replaced. The GM walked away with me thinking I was getting nothing, but I stood there, firm, and his sent his employees to tell me 1. I wasn't getting anything. 2. I was getting a refund (and I showed said employee that the total at the register was more than I paid and showed it was like 4-5 less) 3. I was then told they were replacing my order. Not once after the GM got angry, hollered, and stormed off did he come back and make things right, apologize, or anything. My daughter and I are not used to grown men raising their voices and throwing a hand up at us so I think that is what made my blood boil so much, because I can Def assure you that he would never had done that had my husband been standing there. He should thank his team for the 4. It was THEIR professionalism and THEIR kindness that has prompted me to leave a 4.
Bill Warren
How is Wendy’s out of hamburgers? I ordered through the app, went to pick up my food, and found out they only have chicken today. You would think there would be a way for the restaurant to let corporate know so they could flag that in the app. Complete waste of my lunch break.
Cynthia Cunningham
Never get your order right, check your food sucks getting home spending 30 an have nothing to eat yourself cause thay can't get it right.
Chris Domoslawski
Can't go wrong with Wendy's food good, service good
Branson McCarthy
I have been coming to this wendys for months and only have issues during dinner time. I get attitude from the drive thru attendants everytime I come thru. I started putting in an order 10-15 before leaving my house because the wait for food is 10+ min regularly and when I put in a mobile order they still pull me forward and make me wait 10-15 additional minutes. Why am I getting pulled forward when I'm the only car in the drive thru. Finally I get my food and it's all a mess and half cold still. This place is decent during the morning and day but terrible after 4p
Atmosphere: 1
Food: 1
Service: 1
Jalene McIntyre
I have never in my life encounter the experience that I did this evening at one of your locations in Obetz, Ohio (01101676) #3366. I placed the order through the drive-through ordering your triple cheeseburger, and a large fry. I was excited to see the any size fry coupon on the mobile app and I had added it to my card. After placing my order I went up the second drive-through window, there was a young black male Light complexion with spiky/ Afro twist hair who was at the register. I showed him my phone with the coupon code that was added to my card for him to scan after multiple attempts. It was not taking off the discount. He did yell for someone to come up.
He says to me well the total is $11.38 and the scanner is not working. Its $11.38 (or something)
I replied…OK can you get your manager?
He replied….What did you say to me?
I replied… Can you get your manager to see if he can apply the code?
He said …Oh ok you need to fix your face when you’re talking to me and don’t look at me like that.
Now I’m looking puzzled because I can’t believe what was said and just transpired by me wanting to utilize a code on the app.
He then proceeds to go and get the manager. The manager did come, which was a white guy, tall with blonde hair. He scanned the code perfectly fine with my phone and told me my total $7.99.
I am truly bothered by this situation this evening because I just got off a 12 hour shift, and to encounter such rudeness from an employee at this Corporation that I frequently come to a minimum three times a week (not this particular location). I have never in all my years dealt with something like this. Totally was uncalled for. I understand we have a younger generation working at organizations like this and looking to begin their career path in the working world. My first job was at an Arby’s. I truly hope someone have a conversation with that young man, because it was unacceptable, inappropriate, and just all around unprofessional. I have always selected Wendy’s restaurant over other franchises weekly for lunch, but to be frank after that experience I do not think fast food (especially Wendy’s) is something that I will continue to support with behavioral like that. The sad part is even Email the corporate and have yet to receive a response from them. It’s really sad because I’m sure Dave Thomas Legacy is not what he envision from his corporation today.
Nick Hackney
Foods never correct IF they even answer the drivethru. Frequently cash only, "out of" lettuce, tomatoes, even chicken one time.
The size drink and fries you get are hit or miss regardless of the order.
Management, they're usually rude if working the drive thru but everyone else is nice.
The person who took my order seem to act like I was bothering her
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Cheeseburger, Chili
Hannah West
My husband stopped by the drive thru around 8:15pm 11/27/2024. The workers were very rude and didn't give him fries for 2 combos (a total of 4 meals). We noticed the fries were missing when he got home. We tried to call the store (twice), but it didn't go through. We don't have time to go back tonight. I will be calling them tomorrow. No receipt was given either.
Atmosphere: 1
Food: 2
Service: 1
Missy Bailey
I took one of the individuals for a frosty after cleaning the work van . I did try the new Carmel frosty it was 👍 👍 👍 keep that on the menu during the holidays.
Atmosphere: 5
Food: 5
Service: 5
Robert Knox
Standard Wendy's...., at least this one's open.
Atmosphere: 4
Food: 4
Service: 5
Alexis Campos
I would give this 0 if I could. Pulled up to order and the girl on the speaker yells “WHAT” and then I ordered and came to the window and she opens the window and screamed at me to pull ahead and someone will bring it and then slammed the window in my face. The WORST customer service I’ve EVER experienced
I prefer ordered my food I get here and it still isn't even started. Its been over 40mins and still haven't go my food smh they lucky I already paid!!!!🤬🤬 this has happened 3 times in the last 2 weeks.
Still no frostys been here several times
I order a Baconotor combo with 6 peace, spice nuggets, and a Coke. The fries was cold the nuggets was cold and the drink was warm
Let me first start by saying MOST of the staff were so kind, and treated me with respect. I want to say thank you for making me feel less awkward in a tense, awkward situation. I had a BAD drive thru experience, BUT they made it right. I only left a 4 star on food because they did forget my Baconator on 2nd time around. 4 star on service and atmosphere because although they made it correct, there was one person who was unprofessional and disrespectful. The GM. I had to wait for him to come in, as he came in completely disheveled, yawning, wiping his eyes - WITHOUT knowing the situation, he just raised his voice and said he WAS NOT replacing my order, just because of the price. Just the way he handled the situation, especially with my 11 yr old daughter there, was unprofessional and disrespectful. HIS team corroborated my sorry and in the end the order was replaced. The GM walked away with me thinking I was getting nothing, but I stood there, firm, and his sent his employees to tell me 1. I wasn't getting anything. 2. I was getting a refund (and I showed said employee that the total at the register was more than I paid and showed it was like 4-5 less) 3. I was then told they were replacing my order. Not once after the GM got angry, hollered, and stormed off did he come back and make things right, apologize, or anything. My daughter and I are not used to grown men raising their voices and throwing a hand up at us so I think that is what made my blood boil so much, because I can Def assure you that he would never had done that had my husband been standing there. He should thank his team for the 4. It was THEIR professionalism and THEIR kindness that has prompted me to leave a 4.
How is Wendy’s out of hamburgers? I ordered through the app, went to pick up my food, and found out they only have chicken today. You would think there would be a way for the restaurant to let corporate know so they could flag that in the app. Complete waste of my lunch break.
Never get your order right, check your food sucks getting home spending 30 an have nothing to eat yourself cause thay can't get it right.
Can't go wrong with Wendy's food good, service good
I have been coming to this wendys for months and only have issues during dinner time. I get attitude from the drive thru attendants everytime I come thru. I started putting in an order 10-15 before leaving my house because the wait for food is 10+ min regularly and when I put in a mobile order they still pull me forward and make me wait 10-15 additional minutes. Why am I getting pulled forward when I'm the only car in the drive thru. Finally I get my food and it's all a mess and half cold still. This place is decent during the morning and day but terrible after 4p
Atmosphere: 1
Food: 1
Service: 1
I have never in my life encounter the experience that I did this evening at one of your locations in Obetz, Ohio (01101676) #3366. I placed the order through the drive-through ordering your triple cheeseburger, and a large fry. I was excited to see the any size fry coupon on the mobile app and I had added it to my card. After placing my order I went up the second drive-through window, there was a young black male Light complexion with spiky/ Afro twist hair who was at the register. I showed him my phone with the coupon code that was added to my card for him to scan after multiple attempts. It was not taking off the discount. He did yell for someone to come up.
He says to me well the total is $11.38 and the scanner is not working. Its $11.38 (or something)
I replied…OK can you get your manager?
He replied….What did you say to me?
I replied… Can you get your manager to see if he can apply the code?
He said …Oh ok you need to fix your face when you’re talking to me and don’t look at me like that.
Now I’m looking puzzled because I can’t believe what was said and just transpired by me wanting to utilize a code on the app.
He then proceeds to go and get the manager. The manager did come, which was a white guy, tall with blonde hair. He scanned the code perfectly fine with my phone and told me my total $7.99.
I am truly bothered by this situation this evening because I just got off a 12 hour shift, and to encounter such rudeness from an employee at this Corporation that I frequently come to a minimum three times a week (not this particular location). I have never in all my years dealt with something like this. Totally was uncalled for. I understand we have a younger generation working at organizations like this and looking to begin their career path in the working world. My first job was at an Arby’s. I truly hope someone have a conversation with that young man, because it was unacceptable, inappropriate, and just all around unprofessional. I have always selected Wendy’s restaurant over other franchises weekly for lunch, but to be frank after that experience I do not think fast food (especially Wendy’s) is something that I will continue to support with behavioral like that. The sad part is even Email the corporate and have yet to receive a response from them. It’s really sad because I’m sure Dave Thomas Legacy is not what he envision from his corporation today.
Foods never correct IF they even answer the drivethru.
Frequently cash only, "out of" lettuce, tomatoes, even chicken one time.
The size drink and fries you get are hit or miss regardless of the order.
Management, they're usually rude if working the drive thru but everyone else is nice.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
The person who took my order seem to act like I was bothering her
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Cheeseburger, Chili
My husband stopped by the drive thru around 8:15pm 11/27/2024. The workers were very rude and didn't give him fries for 2 combos (a total of 4 meals). We noticed the fries were missing when he got home. We tried to call the store (twice), but it didn't go through. We don't have time to go back tonight. I will be calling them tomorrow. No receipt was given either.
Atmosphere: 1
Food: 2
Service: 1
I took one of the individuals for a frosty after cleaning the work van . I did try the new Carmel frosty it was 👍 👍 👍 keep that on the menu during the holidays.
Atmosphere: 5
Food: 5
Service: 5
Standard Wendy's...., at least this one's open.
Atmosphere: 4
Food: 4
Service: 5
I would give this 0 if I could. Pulled up to order and the girl on the speaker yells “WHAT” and then I ordered and came to the window and she opens the window and screamed at me to pull ahead and someone will bring it and then slammed the window in my face. The WORST customer service I’ve EVER experienced
Atmosphere: 1
Food: 1
Service: 1
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