If you want something different than what you ordered, this is the place for you. It used to baffle me just how much one establishment can fail to correctly take an order, but now it baffles me more I still go here expecting something different.
Atmosphere: 1
Food: 1
Service: 1
Wesley Morrison
When I walk in the door to nothing but profanity coming from the kitchen, I leave.
Atmosphere: 1
Angie Kerstetter
I orders a Mexican pizza and asked no beans and it def has beans on it and the guy at the window argued cuz they at first only gave me half our food and he was standing there with gloves on picking his nose and touching inside his shirt not sure what he was doing this taco bell is horrible there customer service is Def lacking and the managers seem to be lacking that as well don't normally complain but this isn't the first time this kind of thing has happened at this location
Atmosphere: 1
Food: 1
Service: 1
Anisa Eggleston
Good service. Fast. Clean
Atmosphere: 5
Food: 5
Service: 5
B Syler
Great service and great staff especially at night!
Angela Weber
I usually like coming to this Taco Bell in Ontario. I’ve always felt it was a bit more put-together than the other locations nearby, and I’ve never had an issue with customer service until tonight.
I went through the drive-thru around 7:10 pm on 11/30/25. A young chubby kid with glasses was working the register and the window. I ordered a meal for my husband and I. When I pulled forward, I noticed something was missing in my order, so I handed the bag back to him and asked him to check it. He told me everything was in there.
I pulled over to look again because something didn’t feel right. The item was still missing. I went inside and laid everything out on the counter, reminded him what I ordered, and he rolled his eyes and huffed. He finally got the chicken quesadilla I had paid for, then slid it across the counter unmelted and uncut.
I don’t like causing problems when there’s a mistake, but the attitude was uncalled for. I wasn’t rude. I just wanted the food I paid for. Food is too expensive these days to walk away missing items or feeling like you’re being treated as a hassle for asking.
So check your bag and keep your receipt. If something is forgotten, they act like you’re the problem instead of just fixing it the right way.
Atmosphere: 1
Food: 3
Service: 1
Josh “Nightshade” Sanders
Employees using foul language in front of customers and disrespecting other customers when their orders are incorrect. One employee was on his phone working drive thru.
Atmosphere: 1
Service: 1
Heather Kanouse
Shoutout to the crew working tonight who remade my food after a dasher came in right before me and stole my order. They seen the order on my phone and confirmed the theft as they had just made it prior. They remade everything for me and were super nice.
Atmosphere: 5
Food: 5
Service: 5
Tereva Pocock
Employee's could be a little more friendly
Atmosphere: 5
Food: 5
Service: 4
Tai Sanders
Went to Taco Bell on walker lake rd. I didn’t get all my food, or forks for my potato’s. My potatoes didn’t have nacho cheese it had shredded cheese instead and my crunch wrap didn’t have any sour cream or cheese. But we did go back though and they gave us everything we were missing.
Horrible service terribly disrespectful. The young girls in there are always playing around n not being serious about what there doing. Drive through on the weekends is the worst. Never go there again.
Atmosphere: 1
Food: 1
Service: 1
Ethan
The food is amazing, and the manager went above and beyond to fix a small mistake. I recommend that more people choose this location.
Atmosphere: 5
Food: 5
Service: 5
ジョンソンオースティン
The night shift drive-through guy is pretty rude.
Atmosphere: 3
Food: 2
Service: 1
Big Oof (F for Respecc)
Waited 40 minutes on a mobile order, guy handed me a bloated taco covered in ranch, disgusting
If you want something different than what you ordered, this is the place for you. It used to baffle me just how much one establishment can fail to correctly take an order, but now it baffles me more I still go here expecting something different.
Atmosphere: 1
Food: 1
Service: 1
When I walk in the door to nothing but profanity coming from the kitchen, I leave.
Atmosphere: 1
I orders a Mexican pizza and asked no beans and it def has beans on it and the guy at the window argued cuz they at first only gave me half our food and he was standing there with gloves on picking his nose and touching inside his shirt not sure what he was doing this taco bell is horrible there customer service is Def lacking and the managers seem to be lacking that as well don't normally complain but this isn't the first time this kind of thing has happened at this location
Atmosphere: 1
Food: 1
Service: 1
Good service. Fast. Clean
Atmosphere: 5
Food: 5
Service: 5
Great service and great staff especially at night!
I usually like coming to this Taco Bell in Ontario. I’ve always felt it was a bit more put-together than the other locations nearby, and I’ve never had an issue with customer service until tonight.
I went through the drive-thru around 7:10 pm on 11/30/25. A young chubby kid with glasses was working the register and the window. I ordered a meal for my husband and I. When I pulled forward, I noticed something was missing in my order, so I handed the bag back to him and asked him to check it. He told me everything was in there.
I pulled over to look again because something didn’t feel right. The item was still missing. I went inside and laid everything out on the counter, reminded him what I ordered, and he rolled his eyes and huffed. He finally got the chicken quesadilla I had paid for, then slid it across the counter unmelted and uncut.
I don’t like causing problems when there’s a mistake, but the attitude was uncalled for. I wasn’t rude. I just wanted the food I paid for. Food is too expensive these days to walk away missing items or feeling like you’re being treated as a hassle for asking.
So check your bag and keep your receipt. If something is forgotten, they act like you’re the problem instead of just fixing it the right way.
Atmosphere: 1
Food: 3
Service: 1
Employees using foul language in front of customers and disrespecting other customers when their orders are incorrect. One employee was on his phone working drive thru.
Atmosphere: 1
Service: 1
Shoutout to the crew working tonight who remade my food after a dasher came in right before me and stole my order. They seen the order on my phone and confirmed the theft as they had just made it prior. They remade everything for me and were super nice.
Atmosphere: 5
Food: 5
Service: 5
Employee's could be a little more friendly
Atmosphere: 5
Food: 5
Service: 4
Went to Taco Bell on walker lake rd. I didn’t get all my food, or forks for my potato’s. My potatoes didn’t have nacho cheese it had shredded cheese instead and my crunch wrap didn’t have any sour cream or cheese. But we did go back though and they gave us everything we were missing.
Food: 3
Service: 3
Restaurantji Recommends
Not sure these people even know where they're at.
Atmosphere: 1
Food: 1
Service: 2
Horrible service terribly disrespectful. The young girls in there are always playing around n not being serious about what there doing. Drive through on the weekends is the worst. Never go there again.
Atmosphere: 1
Food: 1
Service: 1
The food is amazing, and the manager went above and beyond to fix a small mistake. I recommend that more people choose this location.
Atmosphere: 5
Food: 5
Service: 5
The night shift drive-through guy is pretty rude.
Atmosphere: 3
Food: 2
Service: 1
Waited 40 minutes on a mobile order, guy handed me a bloated taco covered in ranch, disgusting
Atmosphere: 1
Food: 1
Service: 1
Loading...