RED the Steakhouse Pinecrest

What an amazing experience my hubby and I had at RED The Steakhouse last evening for Valentine’s Day❣️ We loved the ambience of the restaurant and the food was absolutely delicious! They took special care of my olive oil allergy, which was very much appreciated. Joel, our server, did an exceptional job of taking care of us! We can’t wait to come back in the near future.

Atmosphere: 5

Food: 5

Service: 5

My wife's steak was good, my Ahi tuna was a joke. 2to 3 oz. Dinner took almost 45 minutes to get to our table from the time we ordered. Salads and side dishes were good.

After hearing their customer service is hit or miss, I still decided to try the restaurant myself for a birthday celebration . It doesn't feel we were greeted properly or my birthday was acknowledged. The host and waitress were rude and had terrible attitudes. I asked to speak to the host, she walked away, and I asked for a manager and never got one till there was a problem with another situation. I wasn't told nothing about birthday policies, I was argued with for over 10 minutes about a birthday cake as I even said I won't cut it inside the restaurant, could I just use it to sing “Happy Birthday” and was told no. The bread was hard and the oil for the bread was nasty. As a friend and family member ordered the same salad, it was taken from the friend back to the kitchen and seconds later brought right back to a family member. A friend ordered a pasta with meatballs and the meatballs were burnt and she didn't want the dish anymore. Although the manager did remove it from the bill, it was said at first just because somebody doesn't like something, she would still have to pay for it. The service was just terrible to me and there wasn't no birthday accommodations which isn't too serious but the staff wasn't nice to me nor me party until we were getting ready to leave.

Just discovered this place. Everything there was phenomenal and all the servers were extremely professional.

Atmosphere: 5

Food: 5

Service: 5

Outstanding food, beautiful environment for any sort of occasion and the service is always outstanding

The food was delicious, and our server Anna was simply amazing, very attentive, nice and friendly

Outstanding service and ambiance. It was a girls night out and each of us were very pleased with our dinners. I had the filet which was cooked to perfection. My friends had the salmon and scallops. Both were very satisfied with their choices. I also enjoyed the beet and arugula salad before dinner and it was delicious and more than expected. Our cocktails were on pointe as well. We will be back!

I have expectations when I go to a steakhouse and they were met last night. With it being a holiday, I walked in with the mindset to have grace as I knew they were going to be extremely busy. Our server was amazing, she did not miss a beat. The food was amazing as always. It was one of my best New Year dinners in years, which I was very grateful.

Our early NYE dinner at RED was amazing. The drinks, food and service were all excellent. Our server did great job - never left us hanging. We had our drinks really quickly - the sous vide old fashioned is so good! The food is some of the best out there - steaks, amazing, sides delicious! We ended the evening with a couple of deserts (carrot and cheese cakes). Both were great. Our server gifted us with beignets too! It was, overall, a wonderful experience and we will definitely be back soon.

Steak grissely and tough $88 returned. Octopus chewy and tastless. Dining room 3/4 full but waitress stated “it's going to be awhile, we're backed up.” ML is still the tops in Cleveland.

The service was top notch, and the calamari appetizer was fantastic. The steak was OK. Not worth the 64 dollars.

Atmosphere: 5

Food: 4

Service: 5

This was an awesome experience. My server, Matt, was super nice and welcoming. For my meal, I had the C.A.B. filet, which was amazing. For my sides, I had the mac and cheese and the fingerling potatoes; they were both fantastic. I really, really enjoyed my meal, and I would totally come here again.

Atmosphere: 5

Food: 5

Service: 5

Every year right before Christmas, our group has a tradition of dining at Red for a special night out. Historically, we’ve had great experiences—good food, good service, and a festive atmosphere—and we typically spend close to $1,000 per visit depending on wine. Unfortunately, this year’s experience was very different.

We were seated at a high-top table in the bar area on Saturday night between 5:30–7:30 PM, right next to the bar. The area was already loud with people talking and football playing on the TVs. We noticed there was little to no Christmas music being played, which felt unusual for the season. At a very low volume—barely audible beyond our table—we briefly played Christmas music from a phone.

Within about five minutes, a man approached our table and abruptly told us to turn the music down because he didn’t like it. His approach was abrasive and rude. He did not introduce himself, nor did he explain his role. Only after the interaction escalated did I ask if he worked there, at which point he said he was the General Manager. That alone was a poor start to the interaction.

To avoid escalating the situation, we immediately turned the music off.

After taking a few minutes to process what had just happened, I went to the hostess stand and asked to speak with the General Manager, Eric, to better understand the situation. During that conversation, Eric stated that no guests had complained and that he personally did not like the music. He also mentioned that the owner is Jewish, which he offered as the explanation for why there was little Christmas music being played.

That comment was concerning and unnecessary. Bringing religion into a guest interaction in this context felt inappropriate. In today’s environment, it’s difficult to imagine how a comment framed around religion would ever be acceptable in a customer service conversation.

Throughout the discussion, Eric showed zero accountability for how he initially approached our table and continued to argue rather than listen or de-escalate. This was not a policy issue—it was a leadership and professionalism issue.

As regular patrons who visit a couple of times per year and spend meaningful money at this restaurant, we will not return to this location as long as Eric is the General Manager. A General Manager can make or break a guest experience, and in this case, he directly cost the restaurant repeat business and revenue.

Attention to ownership: I strongly recommend reviewing this incident. The interaction should be visible on camera—we were seated at the bar-adjacent high-top table during the time noted above. This was a completely avoidable situation that resulted in lost customers.

To be fair, there were positives. Our server was excellent, and the Assistant General Manager who later checked on us was professional, respectful, and handled himself well.

Bottom line: This entire situation could have been avoided with a simple, respectful introduction and a polite request. Instead, it was handled in a cocky and unprofessional manner. I hope ownership takes this feedback seriously, as leadership behavior directly impacts customer loyalty and revenue.

Atmosphere: 1

Food: 4

Service: 2

Need to try it again

Atmosphere: 4

Food: 4

Service: 4

The food was fantastic for our company party of 40 people. Service was slow tho. Reservation for 7:00 had Appetizers set out when we got there. Meals came out at 9:00. Will try again with 2 to 4 people. Very friendly staff

Atmosphere: 4

Food: 5

Service: 4