RED the Steakhouse Pinecrest

Outstanding food, beautiful environment for any sort of occasion and the service is always outstanding

The food was delicious, and our server Anna was simply amazing, very attentive, nice and friendly

Outstanding service and ambiance. It was a girls night out and each of us were very pleased with our dinners. I had the filet which was cooked to perfection. My friends had the salmon and scallops. Both were very satisfied with their choices. I also enjoyed the beet and arugula salad before dinner and it was delicious and more than expected. Our cocktails were on pointe as well. We will be back!

I have expectations when I go to a steakhouse and they were met last night. With it being a holiday, I walked in with the mindset to have grace as I knew they were going to be extremely busy. Our server was amazing, she did not miss a beat. The food was amazing as always. It was one of my best New Year dinners in years, which I was very grateful.

Our early NYE dinner at RED was amazing. The drinks, food and service were all excellent. Our server did great job - never left us hanging. We had our drinks really quickly - the sous vide old fashioned is so good! The food is some of the best out there - steaks, amazing, sides delicious! We ended the evening with a couple of deserts (carrot and cheese cakes). Both were great. Our server gifted us with beignets too! It was, overall, a wonderful experience and we will definitely be back soon.

Steak grissely and tough $88 returned. Octopus chewy and tastless. Dining room 3/4 full but waitress stated “it's going to be awhile, we're backed up.” ML is still the tops in Cleveland.

Every year right before Christmas, our group has a tradition of dining at Red for a special night out. Historically, we’ve had great experiences—good food, good service, and a festive atmosphere—and we typically spend close to $1,000 per visit depending on wine. Unfortunately, this year’s experience was very different.

We were seated at a high-top table in the bar area on Saturday night between 5:30–7:30 PM, right next to the bar. The area was already loud with people talking and football playing on the TVs. We noticed there was little to no Christmas music being played, which felt unusual for the season. At a very low volume—barely audible beyond our table—we briefly played Christmas music from a phone.

Within about five minutes, a man approached our table and abruptly told us to turn the music down because he didn’t like it. His approach was abrasive and rude. He did not introduce himself, nor did he explain his role. Only after the interaction escalated did I ask if he worked there, at which point he said he was the General Manager. That alone was a poor start to the interaction.

To avoid escalating the situation, we immediately turned the music off.

After taking a few minutes to process what had just happened, I went to the hostess stand and asked to speak with the General Manager, Eric, to better understand the situation. During that conversation, Eric stated that no guests had complained and that he personally did not like the music. He also mentioned that the owner is Jewish, which he offered as the explanation for why there was little Christmas music being played.

That comment was concerning and unnecessary. Bringing religion into a guest interaction in this context felt inappropriate. In today’s environment, it’s difficult to imagine how a comment framed around religion would ever be acceptable in a customer service conversation.

Throughout the discussion, Eric showed zero accountability for how he initially approached our table and continued to argue rather than listen or de-escalate. This was not a policy issue—it was a leadership and professionalism issue.

As regular patrons who visit a couple of times per year and spend meaningful money at this restaurant, we will not return to this location as long as Eric is the General Manager. A General Manager can make or break a guest experience, and in this case, he directly cost the restaurant repeat business and revenue.

Attention to ownership: I strongly recommend reviewing this incident. The interaction should be visible on camera—we were seated at the bar-adjacent high-top table during the time noted above. This was a completely avoidable situation that resulted in lost customers.

To be fair, there were positives. Our server was excellent, and the Assistant General Manager who later checked on us was professional, respectful, and handled himself well.

Bottom line: This entire situation could have been avoided with a simple, respectful introduction and a polite request. Instead, it was handled in a cocky and unprofessional manner. I hope ownership takes this feedback seriously, as leadership behavior directly impacts customer loyalty and revenue.

Atmosphere: 1

Food: 4

Service: 2

Need to try it again

Atmosphere: 4

Food: 4

Service: 4

The food was fantastic for our company party of 40 people. Service was slow tho. Reservation for 7:00 had Appetizers set out when we got there. Meals came out at 9:00. Will try again with 2 to 4 people. Very friendly staff

Atmosphere: 4

Food: 5

Service: 4

I attended a work dinner on 11/19/25, the waiter was amazing!

Excellent service excellent food as usual. Rick the server was amazing suggested some great eats.

I took my wife and daughter to Red in Pinecrest for my wife’s birthday, and the experience was disappointing from start to finish.

Despite noting the birthday in the reservation, reminding the host, and the server acknowledging it, the service quickly fell apart.

When I asked for help with the wine list, the manager approached saying, “I am in the middle of something right now and I can help you if this isn’t too long.” Not exactly the tone you expect at a high-end steakhouse viewing bottles over a $100 each.

The hamachi crudo tasted far from fresh and lacked any balance or acidity. Our entrées—two medium-rare filets, chicken parm, and sides—took far too long to arrive, to the point that staff repeatedly reassured us the food was “coming out shortly,” even though we hadn’t asked. When the steaks finally arrived, both were medium-well instead of medium-rare. They had to be remade, leaving the sides cold. The corrected steaks were the right temperature but lacked Red’s signature sear, seasoning, and care. By the time they arrived, my daughter was already done eating.

Dessert was another letdown. We ordered the bread pudding, which was gummy and tasteless, to accompany Red’s typical complimentary birthday donuts, but they never appeared. When I asked, both the server and manager confirmed they still offer them. The server even claimed he “didn’t know it was her…” until I reminded him he had wished her a happy birthday at the start of the meal.

We’ve celebrated birthdays and special events at Red for years, but after this experience, we’ll be choosing other restaurants moving forward. Very disappointed.

Atmosphere: 4

Food: 2

Service: 1

I took my wife and daughter to Red in Pinecrest for my wife's birthday, and the experience was disappointing from start to finish. Despite noting the birthday in the reservation, reminding the host, and the server acknowledging it, the service quickly fell apart. When I asked for help with the wine list, the manager approached saying, “I am in the middle of something right now and I can help you if this isn't too long.” Not exactly the tone you expect at a high-end steakhouse viewing bottles over a $100 each. The hamachi crudo tasted far from fresh and lacked any balance or acidity. Our entrées—two medium-rare filets, chicken parm, and sides—took far too long to arrive, to the point that staff repeatedly reassured us the food was “coming out shortly,” even though we hadn't asked. When the steaks finally arrived, both were medium-well instead of medium-rare. They had to be remade, leaving the sides cold. The corrected steaks were NOT the right temperature, too rare and were missing Red's signature sear, seasoning, and care. By the time they arrived, my daughter was already done eating. Dessert was another letdown. We ordered the bread pudding, which was gummy and tasteless, to accompany Red's typical complimentary birthday donuts, but they never appeared. When I asked, both the server and manager confirmed they still offer them. The server even claimed he “didn't know it was her...” until I reminded him he had wished her a happy birthday at the start of the meal. We've celebrated birthdays and special events at Red for years, but after this experience, we'll be choosing other restaurants moving forward. Very disappointed.

The salmon with pesto, the brocolini, and the beignette style desert with raspberry and chocolate sauce was 😋🤤

Atmosphere: 5

Food: 5

Service: 5

The food was delicious but the service was slow - 2 hours for a meal without appetizers or salad. Dining room was not particularly interesting or upscale. Odd 80s playlist.