A tip for the employees. When 5 people are standing in line waiting to order, take their orders first. The phone in, grub hub, lazy people that don't want to come into your store can wait. Take care of the people standing in line for 10 minutes waiting to order.
Derrik Harvey
Walked in at 8:15pm they close at 9:00… stood there for about 6 minutes waiting for someone to come to the counter, finally “Kayla” came to make my food. She didn’t not speak one word the whole time until the end when she told me my total… she was throwing stuff around and did not have one care in the world or even a thought to have any kind of customer service skills at all! I don’t think going in for ONE sub 45 minutes before closing was/is a big deal! TBH, I have not had ANY good customer service when I go there. TBH, I might just make the drive to a different location from now on. Absolutely horrible service here at the Orrville location!
Starlyn Smallwood
Place has amazing customer service and the restaurant is very clean.
Zac Duke
Idk man… I asked for 7 black olives instead of 6 and the hand of god himself picked me up and cast me into the firey depths of hell. Then the pool lady she even came and said “HOW DARE YOU!!!” So now not only am I banned from the subway… I’m banned from the freaking pool!!! I’m speechless! I begged to be allowed back to enjoy one sandwich…but got will not allow me to do so for I have sinned!!!!! I would also prefer a low sodium variety if you have that as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coca-Cola Classic
Ramona Harter
I've been eating at Subway for 33 years this is by far the worst experience I've ever had. I placed it online order arrived to pick it up grab the bag and left when I got to my destination I noticed they forgot one sandwich the second sandwich was soggy with olives on it when I called back a young man named Anthony kept hanging up on me then he blocked my number I'm not even joking. I could not leave the location I was at to get my other sandwich so when I went back to get my money back they refuse to give me the money back for my order kept telling me how to act even though I wasn't even being rude they were being obnoxious little children they probably have no business even having jobs. So then the girl proceeded to call CU%T I'm not even joking in front of an elderly couple & told me to leave. I said listen give me a free cookie in my sandwich. unbelievable whoever owns this franchise should be so ashamed of themselves it's not even funny. I heard the manager she got on the phone's name was Dana she can't even train her employees to do refunds they wanted me to drive back another hour to get my refund on Monday I'm not going to pay $7 to get a $7 refund how dare you not train your employees how to do a normal job. Dana and the owner and Anthony and his other two girls are all a bunch of you. Dana and the owner and Anthony and the other two young girls are the worst employees I've ever encountered. Not only that the air conditioning was broken it was 92° today. Wasn't even broken they just don't even know how to operate it. Thanks for the Soggy sandwiches I hope you enjoy getting a new job. Sincerely, the pool lady
ps I hope their next employer sees this review and doesn't hire them.
Atmosphere: 1
Food: 1
Service: 1
Abbas Alsaidi
The best steak ever subway❤️
Atmosphere: 5
Food: 5
Service: 5
Michelle Gardner
Low quality food, slow service, but at least they were friendly
Atmosphere: 1
Food: 1
Service: 2
Sharon Wiles
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Greg M
Food was good. Prices are pretty high. Two 6" subs $16.00.
Atmosphere: 3
Food: 3
Service: 3
Deoveon Bullard
Really good place if u want a cheap sandwich on the
There’s a young guy, 20’s or so that works there.. A) it was extremely busy, long line, and the other 2 workers were just hiding in the back. The young guy was running around front doing it all and he didn’t even bother to change his gloves after making a sandwich,handling cash, dirty dishes…
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
Kim Constantino
Cost way to much for what you
Atmosphere: 3
Food: 3
Service: 3
Jack D-H
The young man who served me was nice and friendly. I really appreciate his kindness. It's always clean.
Atmosphere: 5
Food: 5
Service: 5
Julie Kraft
Free 6" subs, pleasant staff,so what's not to like??
Food: 5
Service: 5
Recommended dishes: Sandwich
Elizabeth No
Mostly ok service just wish the employees would change their gloves after touching register and other people's food before starting a new order.
A tip for the employees. When 5 people are standing in line waiting to order, take their orders first. The phone in, grub hub, lazy people that don't want to come into your store can wait. Take care of the people standing in line for 10 minutes waiting to order.
Walked in at 8:15pm they close at 9:00… stood there for about 6 minutes waiting for someone to come to the counter, finally “Kayla” came to make my food. She didn’t not speak one word the whole time until the end when she told me my total… she was throwing stuff around and did not have one care in the world or even a thought to have any kind of customer service skills at all! I don’t think going in for ONE sub 45 minutes before closing was/is a big deal! TBH, I have not had ANY good customer service when I go there. TBH, I might just make the drive to a different location from now on. Absolutely horrible service here at the Orrville location!
Place has amazing customer service and the restaurant is very clean.
Idk man… I asked for 7 black olives instead of 6 and the hand of god himself picked me up and cast me into the firey depths of hell. Then the pool lady she even came and said “HOW DARE YOU!!!” So now not only am I banned from the subway… I’m banned from the freaking pool!!! I’m speechless! I begged to be allowed back to enjoy one sandwich…but got will not allow me to do so for I have sinned!!!!! I would also prefer a low sodium variety if you have that as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coca-Cola Classic
I've been eating at Subway for 33 years this is by far the worst experience I've ever had. I placed it online order arrived to pick it up grab the bag and left when I got to my destination I noticed they forgot one sandwich the second sandwich was soggy with olives on it when I called back a young man named Anthony kept hanging up on me then he blocked my number I'm not even joking. I could not leave the location I was at to get my other sandwich so when I went back to get my money back they refuse to give me the money back for my order kept telling me how to act even though I wasn't even being rude they were being obnoxious little children they probably have no business even having jobs. So then the girl proceeded to call CU%T I'm not even joking in front of an elderly couple & told me to leave. I said listen give me a free cookie in my sandwich. unbelievable whoever owns this franchise should be so ashamed of themselves it's not even funny. I heard the manager she got on the phone's name was Dana she can't even train her employees to do refunds they wanted me to drive back another hour to get my refund on Monday I'm not going to pay $7 to get a $7 refund how dare you not train your employees how to do a normal job. Dana and the owner and Anthony and his other two girls are all a bunch of you. Dana and the owner and Anthony and the other two young girls are the worst employees I've ever encountered. Not only that the air conditioning was broken it was 92° today. Wasn't even broken they just don't even know how to operate it. Thanks for the Soggy sandwiches I hope you enjoy getting a new job.
Sincerely,
the pool lady
ps I hope their next employer sees this review and doesn't hire them.
Atmosphere: 1
Food: 1
Service: 1
The best steak ever subway❤️
Atmosphere: 5
Food: 5
Service: 5
Low quality food, slow service, but at least they were friendly
Atmosphere: 1
Food: 1
Service: 2
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Food was good. Prices are pretty high. Two 6" subs $16.00.
Atmosphere: 3
Food: 3
Service: 3
Really good place if u want a cheap sandwich on the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Cookies, Sweet Onion Chicken Teriyaki, Teriyaki Blitz, Sandwich, 12 Pack Cookie Box
Restaurantji Recommends
There’s a young guy, 20’s or so that works there.. A) it was extremely busy, long line, and the other 2 workers were just hiding in the back. The young guy was running around front doing it all and he didn’t even bother to change his gloves after making a sandwich,handling cash, dirty dishes…
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
Cost way to much for what you
Atmosphere: 3
Food: 3
Service: 3
The young man who served me was nice and friendly. I really appreciate his kindness. It's always clean.
Atmosphere: 5
Food: 5
Service: 5
Free 6" subs, pleasant staff,so what's not to like??
Food: 5
Service: 5
Recommended dishes: Sandwich
Mostly ok service just wish the employees would change their gloves after touching register and other people's food before starting a new order.
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