Keep your doors locked. Capps drivers in Orwell think it's ok to let themselves into your house if you don't answer door in a second.
We won't order from them again. My disabled son was scared. He's been having bad dreams and waking up say pizza person is going to hurt him.
Shirley
My friend and I ordered from Capps in Orwell and waited almost 2 hrs for our food. It was cold and awful. No reason on why or any phone calls to let us know it would be so long. We both got sick from the food.
My kids name is Bexley
I'm writing for my kid. She was having friends over for her birthday. We ordered delivery and food was terrible. None of the kids liked it. It upset my kid since it was her first birthday party with friends.
Falynn
Was at my family members house and we ordered delivery. I was in bathroom and came out delivery driver was in house. The driver said since nobody answered when they knocked they tried handle and saw door wasn't locked and let themselves in.
My family member is deaf and I was in bathroom that doesn't give you a right to let your self into someone's house. They could of waited or rang doorbell. I was only combing my hair.
My family member was so scared they asked me to take them to my house and they now don't want to leave (it's been a week)
Definitely unprofessional. Won't order from them again. We should of called police and had them arrested.
They are lucky someone didn't think there house was being broken into and fired their gun at them or got attacked by a dog.
I see someone else has said a delivery driver was in the house.
JOHN
100% POOR MANAGEMENT
Atmosphere: 1
Won't stand back and listen anymore
I first want to say to the teens working here, you guys are so polite. I also see how hard you all try. I'm sorry but I can no longer listen to your bosses being rude and disrespectful to you. I tried talking to them about how good you all are but I continue to hear them treating you bad. I can't continue to hear this. If I stay and listen I'm as bad as them. I wish all you teens the best of luck. You teens deserve the best.
John
Called from 5 phones before we got through and not hung up on. When we then got through and placed order they said it will be around 40 to 45 minutes for delivery. The delivery took an an HR and 52 minutes.
A person who wants to know what is going on
What is going on with this place? We've been coming here since they opened. We will no longer. The food has gone downhill. The wait is over an hr. The worst part you try talking to the managers and they get shotty rude. We aren't like that to them. If they want to be that way instead of being nice then they lost us and probably more people eating here. Learn to be nice or you loose customers.
Becca Rockit
Portions are small, ordered one chicken Ceasars salad and no dressing. How hard is it to make sure there's dressing in your customers one salad?!
The young lady at the counter was so nice and helpful. Pepperoni and sausage pizza was super tasty as usual. The wings are some of the best I've had. Even the mild sauce that I needed to get for the family was bursting with flavor, and they were perfectly cooked. If you're anywhere near Capp's, you must stop by.
Atmosphere: 5
Food: 5
Service: 5
Brittany Brown
I do not recommend this place because they fired my friend and made up a lie, knowing the fact that he had a pregnant fiancé and he is trying to provide for his family and they fired him and made up a lie. I do not recommend this place they also don’t wear hats. They don’t wear gloves. They don’t cover their hair. They don’t nothing Don’t they don’t have a HR person. They don’t have AC. It’s very high. I do not recommend this place. They also do not wash their hands before they make food. None of The employees washed their hands
Logan Franks
Rude customer service. Accepted my address and was supposedly knocking on my door when my camera never showed anything and yes it was the correct address. Never ordering from here again. Woman on the phone was rude and mouthy. They lost a valued customer.
Katie
The last three times my family and I have gotten Capps it has been absolutely horrible they butcher the order completely the french fries are soggy and not even cooked the grilled cheeseburger bread was so soggy and greasy I literally took it off every time they mess up yes I call and complain and yes they do replace it but this is the third time and at this point it isn't even worth them fixing it or ordering from there ever again and it's honestly sad because we really enjoyed their food but it's so not consistent it's ridiculous consistency is key I never leave bad reviews but at this point it needs to be done
Nathan Rasmussen
I always get the wings and they have phenomenal wings never disappoint.
Keep your doors locked. Capps drivers in Orwell think it's ok to let themselves into your house if you don't answer door in a second. We won't order from them again. My disabled son was scared. He's been having bad dreams and waking up say pizza person is going to hurt him.
My friend and I ordered from Capps in Orwell and waited almost 2 hrs for our food. It was cold and awful. No reason on why or any phone calls to let us know it would be so long. We both got sick from the food.
I'm writing for my kid. She was having friends over for her birthday. We ordered delivery and food was terrible. None of the kids liked it. It upset my kid since it was her first birthday party with friends.
Was at my family members house and we ordered delivery. I was in bathroom and came out delivery driver was in house. The driver said since nobody answered when they knocked they tried handle and saw door wasn't locked and let themselves in. My family member is deaf and I was in bathroom that doesn't give you a right to let your self into someone's house. They could of waited or rang doorbell. I was only combing my hair. My family member was so scared they asked me to take them to my house and they now don't want to leave (it's been a week) Definitely unprofessional. Won't order from them again. We should of called police and had them arrested. They are lucky someone didn't think there house was being broken into and fired their gun at them or got attacked by a dog. I see someone else has said a delivery driver was in the house.
100% POOR MANAGEMENT
Atmosphere: 1
I first want to say to the teens working here, you guys are so polite. I also see how hard you all try. I'm sorry but I can no longer listen to your bosses being rude and disrespectful to you. I tried talking to them about how good you all are but I continue to hear them treating you bad. I can't continue to hear this. If I stay and listen I'm as bad as them. I wish all you teens the best of luck. You teens deserve the best.
Called from 5 phones before we got through and not hung up on. When we then got through and placed order they said it will be around 40 to 45 minutes for delivery. The delivery took an an HR and 52 minutes.
What is going on with this place? We've been coming here since they opened. We will no longer. The food has gone downhill. The wait is over an hr. The worst part you try talking to the managers and they get shotty rude. We aren't like that to them. If they want to be that way instead of being nice then they lost us and probably more people eating here. Learn to be nice or you loose customers.
Portions are small, ordered one chicken Ceasars salad and no dressing. How hard is it to make sure there's dressing in your customers one salad?!
Atmosphere: 3
Food: 2
Service: 4
Very rude manager. I won't go back.
Restaurantji Recommends
The young lady at the counter was so nice and helpful. Pepperoni and sausage pizza was super tasty as usual. The wings are some of the best I've had. Even the mild sauce that I needed to get for the family was bursting with flavor, and they were perfectly cooked. If you're anywhere near Capp's, you must stop by.
Atmosphere: 5
Food: 5
Service: 5
I do not recommend this place because they fired my friend and made up a lie, knowing the fact that he had a pregnant fiancé and he is trying to provide for his family and they fired him and made up a lie. I do not recommend this place they also don’t wear hats. They don’t wear gloves. They don’t cover their hair. They don’t nothing Don’t they don’t have a HR person. They don’t have AC. It’s very high. I do not recommend this place. They also do not wash their hands before they make food. None of The employees washed their hands
Rude customer service. Accepted my address and was supposedly knocking on my door when my camera never showed anything and yes it was the correct address. Never ordering from here again. Woman on the phone was rude and mouthy. They lost a valued customer.
The last three times my family and I have gotten Capps it has been absolutely horrible they butcher the order completely the french fries are soggy and not even cooked the grilled cheeseburger bread was so soggy and greasy I literally took it off every time they mess up yes I call and complain and yes they do replace it but this is the third time and at this point it isn't even worth them fixing it or ordering from there ever again and it's honestly sad because we really enjoyed their food but it's so not consistent it's ridiculous consistency is key I never leave bad reviews but at this point it needs to be done
I always get the wings and they have phenomenal wings never disappoint.
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