This is one of the worst McDonald’s I’ve ever been to. I’ve received moldy black lettuce on my sandwiches and my quarter pounder I’ve gotten moldy pickles. I have gotten egg McMuffins with no egg I go back they tell me I gotta pay for it again today I went and got coffee. I asked for extra cream and sugar. I get black coffee. I go back to the drive-through they tell me I gotta pay for it again. I talked to the manager Which no I’m not a racist person, but she was a black woman and she yelled at me and hung up the phone on me this is why I’m writing this review. This is the most horrific McDonald’s people are getting sick from their food. They’re heating their food up over and over and over to the bread is hard. I’m tired of paying for things that I cannot put in my body And then complain and I’m told I gotta buy it again. This manager should be fired. I’m gonna do everything I can to make her known on TV. She was the rudest. My mother is 96 years old and was getting sick. I can’t even go to another McDonald’s ever in my life because of what this woman’s done and how she runs at McDonald’s in Pearl Rd., Parma Heights. They should be shut down. They’re gonna make people severely sick besides ripping them off she must be packing the extra money I’m not paying for something I didn’t get and when I go back to the drive to be told, I gotta buy it again. I told her I said you didn’t give me the right order she goes. The coffee is 219 that’s how snotty she got. Somebody needs to do something about this woman Obviously all the workers are listening to her so they’re all screwing up orders too. Got a really good manager there I’m doing everything in my power to have her removed before somebody gets ill and ends up in the emergency room or have to pay for their food over and over and over tell you oh come up tomorrow we’ll make you a free sandwich you go through mouth there’s no free sandwich you gotta pay for it. They took my name and everything still didn’t get my food now. I don’t even want it. They’re probably spitting in it.
FISHULA X
I HAVE LIVED IN PARMA HTS ALL MY LIFE AND IM 64. THIS MCDONALDS IS PRIVATELY OWNED.. I HAVE WATCHED IT GO DOWN HILL EVER SINCE. TODAY WAS THE LAST STRAW. SUNDAY TODAY MY WANTED FILET OF FISH. I GOT 4 AND 2 SMALL FRYS... THE BUNS WHERE DRIED OUT AND THEY WHERE SLOPPED TOGETHER.. 22.00 AND CHANGE, ALL FOR FOOD THAT TASTED LIKE IT WAS FROM YESTERDAY... I HOPE THE OWNER TURNS THIS PLACE AROUND BECAUSE IT SUCKS. THE STAFF MUMBLES ON THE SPEAKER, THEY DON'T CARE ANYMORE PERIOD.. DO YOURSELF A FAVOR AND GO TO ANOTHER MCDONALDS... THIS ONE BLOWS... I WILL NEVER GO HERE AGAIN... THE STAFF, THE FOOD THE ATTITUDE, IT ALL SUCKS... IT HAD TO BE SAID. THEY WILL NOT BE GETTING ANY MORE OF MY MONEY.......
Atmosphere: 1
Food: 1
Service: 1
wesley sturges
Definitely the worst McDonald’s staff I’ve ever dealt with. Because of this location I will do my best not to spend a single $1 with McDonald’s for the rest of my life
Ali Raza
night shift worker behavior so bad. Cold food long wait drive thru.
Atmosphere: 1
Food: 1
Service: 1
Sakura Sama
Recently came here and they were very busy and unfortunately I got handed the wrong bag. Lobby was closed so I knocked and a nice gentleman who worked here was outside and heard me and took care of my problem ASAP! Remade my whole order fresh. Truly one of the best mcdonalds in the area. The staff is always so kind and friendly. Love this location.
Atmosphere: 5
Food: 5
Service: 5
John Bennett
Spent $50 some dollars today they couldn't get our order right. No receipt paper in the kiosk. No napkins straws ketchup out for anyone. The kid bringing out food was doing his best but orders were mixed up etc. people leaving, asking for refunds, etc.. someone needs to straighten this place up.
Atmosphere: 2
Food: 3
Service: 1
Pamela Luich
The sign on the doorway says that the dining room is open at 6:00am and it was my boyfriend, I and 2 elderly women, but the employee came out and said to us we couldn’t come into the building until 8:30am. That is very misleading. He said to complain to corporate.
Atmosphere: 1
Food: 1
Service: 1
ufo 101
On the window it says the dining room's open at 6:00 a.m. however this is a lie they said they won't let us until 8:30 then why not change your sign??
Service: 1
Roy Froebe
Used the mobile app. Through drive through quickly. Order was correct.
Food: 5
Service: 5
R M
Great staff, very clean but understaffed and as a result dining room is often closed in the morning.
Went back up because I was missing a part of my order and they refused to give me my missing item even when I was getting proof of my missing item and refused to return my points used for the missing item all their employees were very rude to me when i picked up my order and when I went back up don’t ever go to this location their staff is horrible to the customers.
Atmosphere: 1
Service: 1
Morgan Malone
This place isn't actually 24/7 Thursday, Friday and Saturday as listed on multiple signs around the store. I was doing door dash last night (Friday) and I got an order for this location. I decided to order something for myself as well via the app and I used my points for one thing and paid for another. When I got there, although there were employees inside the store, they ignored me in the drive thru and when I went to the window to see what was going on, some rude woman shouted "we're closed" while she was rolling her eyes at me. I pointed to the 24/7 sign and she shouted again in a real rude and aggressive tone that they're closed. I understand this is McDonald's. I don't expect first class service. But I also don't expect to be talked to in any kind of way. If you hate your job so much, quit. Maybe get a work from home job where you don't have to be around people since clearly the presence of a person set this rude and disrespectful woman off. The funny part, she was dressed like she was a manager. This is who yall are hiring ?? I can only imagine how the rest of the staff is if that's how they are being led. I have yet to get my money back or my points and I had to cancel the door dash order for the customer so I didn't receive that money either. I got an additional 3 more orders from door dash to that location, even after I already reported the store closed during hours where they were supposed to be open. Yall gotta check your staff at 3am because one day this lady is gonna talk to the wrong person like that and more than a google review will happen.
Service: 1
Fabricio Laffitte
There's no playground area for kids as you can see in the pictures.
Atmosphere: 1
Food: 5
Service: 5
Lexie Keil
ALWAYS fresh hot chocolate chip cookies!! Friendly service to top it off :)
Atmosphere: 5
Food: 5
Service: 5
Cathy Jarecki
Food was awful! Fish sandwich and double cheeseburger Buns were stale. Asked for extra onions on cheeseburger and got no onion. French frys were soggy and tasteless.
This is one of the worst McDonald’s I’ve ever been to. I’ve received moldy black lettuce on my sandwiches and my quarter pounder I’ve gotten moldy pickles. I have gotten egg McMuffins with no egg I go back they tell me I gotta pay for it again today I went and got coffee. I asked for extra cream and sugar. I get black coffee. I go back to the drive-through they tell me I gotta pay for it again. I talked to the manager Which no I’m not a racist person, but she was a black woman and she yelled at me and hung up the phone on me this is why I’m writing this review. This is the most horrific McDonald’s people are getting sick from their food. They’re heating their food up over and over and over to the bread is hard. I’m tired of paying for things that I cannot put in my body And then complain and I’m told I gotta buy it again. This manager should be fired. I’m gonna do everything I can to make her known on TV. She was the rudest. My mother is 96 years old and was getting sick. I can’t even go to another McDonald’s ever in my life because of what this woman’s done and how she runs at McDonald’s in Pearl Rd., Parma Heights. They should be shut down. They’re gonna make people severely sick besides ripping them off she must be packing the extra money I’m not paying for something I didn’t get and when I go back to the drive to be told, I gotta buy it again. I told her I said you didn’t give me the right order she goes. The coffee is 219 that’s how snotty she got. Somebody needs to do something about this woman Obviously all the workers are listening to her so they’re all screwing up orders too. Got a really good manager there I’m doing everything in my power to have her removed before somebody gets ill and ends up in the emergency room or have to pay for their food over and over and over tell you oh come up tomorrow we’ll make you a free sandwich you go through mouth there’s no free sandwich you gotta pay for it. They took my name and everything still didn’t get my food now. I don’t even want it. They’re probably spitting in it.
I HAVE LIVED IN PARMA HTS ALL MY LIFE AND IM 64. THIS MCDONALDS IS PRIVATELY OWNED.. I HAVE WATCHED IT GO DOWN HILL EVER SINCE. TODAY WAS THE LAST STRAW. SUNDAY TODAY MY WANTED FILET OF FISH. I GOT 4 AND 2 SMALL FRYS... THE BUNS WHERE DRIED OUT AND THEY WHERE SLOPPED TOGETHER.. 22.00 AND CHANGE, ALL FOR FOOD THAT TASTED LIKE IT WAS FROM YESTERDAY... I HOPE THE OWNER TURNS THIS PLACE AROUND BECAUSE IT SUCKS. THE STAFF MUMBLES ON THE SPEAKER, THEY DON'T CARE ANYMORE PERIOD.. DO YOURSELF A FAVOR AND GO TO ANOTHER MCDONALDS... THIS ONE BLOWS... I WILL NEVER GO HERE AGAIN... THE STAFF, THE FOOD THE ATTITUDE, IT ALL SUCKS... IT HAD TO BE SAID. THEY WILL NOT BE GETTING ANY MORE OF MY MONEY.......
Atmosphere: 1
Food: 1
Service: 1
Definitely the worst McDonald’s staff I’ve ever dealt with. Because of this location I will do my best not to spend a single $1 with McDonald’s for the rest of my life
night shift worker behavior so bad.
Cold food long wait drive thru.
Atmosphere: 1
Food: 1
Service: 1
Recently came here and they were very busy and unfortunately I got handed the wrong bag. Lobby was closed so I knocked and a nice gentleman who worked here was outside and heard me and took care of my problem ASAP! Remade my whole order fresh. Truly one of the best mcdonalds in the area. The staff is always so kind and friendly. Love this location.
Atmosphere: 5
Food: 5
Service: 5
Spent $50 some dollars today they couldn't get our order right. No receipt paper in the kiosk. No napkins straws ketchup out for anyone. The kid bringing out food was doing his best but orders were mixed up etc. people leaving, asking for refunds, etc.. someone needs to straighten this place up.
Atmosphere: 2
Food: 3
Service: 1
The sign on the doorway says that the dining room is open at 6:00am and it was my boyfriend, I and 2 elderly women, but the employee came out and said to us we couldn’t come into the building until 8:30am. That is very misleading. He said to complain to corporate.
Atmosphere: 1
Food: 1
Service: 1
On the window it says the dining room's open at 6:00 a.m. however this is a lie they said they won't let us until 8:30 then why not change your sign??
Service: 1
Used the mobile app. Through drive through quickly. Order was correct.
Food: 5
Service: 5
Great staff, very clean but understaffed and as a result dining room is often closed in the morning.
Restaurantji Recommends
Went back up because I was missing a part of my order and they refused to give me my missing item even when I was getting proof of my missing item and refused to return my points used for the missing item all their employees were very rude to me when i picked up my order and when I went back up don’t ever go to this location their staff is horrible to the customers.
Atmosphere: 1
Service: 1
This place isn't actually 24/7 Thursday, Friday and Saturday as listed on multiple signs around the store. I was doing door dash last night (Friday) and I got an order for this location. I decided to order something for myself as well via the app and I used my points for one thing and paid for another. When I got there, although there were employees inside the store, they ignored me in the drive thru and when I went to the window to see what was going on, some rude woman shouted "we're closed" while she was rolling her eyes at me. I pointed to the 24/7 sign and she shouted again in a real rude and aggressive tone that they're closed. I understand this is McDonald's. I don't expect first class service. But I also don't expect to be talked to in any kind of way. If you hate your job so much, quit. Maybe get a work from home job where you don't have to be around people since clearly the presence of a person set this rude and disrespectful woman off. The funny part, she was dressed like she was a manager. This is who yall are hiring ?? I can only imagine how the rest of the staff is if that's how they are being led. I have yet to get my money back or my points and I had to cancel the door dash order for the customer so I didn't receive that money either. I got an additional 3 more orders from door dash to that location, even after I already reported the store closed during hours where they were supposed to be open. Yall gotta check your staff at 3am because one day this lady is gonna talk to the wrong person like that and more than a google review will happen.
Service: 1
There's no playground area for kids as you can see in the pictures.
Atmosphere: 1
Food: 5
Service: 5
ALWAYS fresh hot chocolate chip cookies!! Friendly service to top it off :)
Atmosphere: 5
Food: 5
Service: 5
Food was awful! Fish sandwich and double cheeseburger Buns were stale. Asked for extra onions on cheeseburger and got no onion. French frys were soggy and tasteless.
Food: 1
Service: 4
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