The chicken was rubbery and the sauce packet had been broken but crusty. Mediocre food
Food: 2
Service: 3
Brittany Orr
Their food made me vomit blood. I will never visit this restaurant ever again. WE WERE THE ONLY ONES AT THE RESTAURANT AND THEY STILL SERVED US OLD CRUSTY FOOD. MADE A COMPLAINT WITH THE HEALTH DEPARTMENT SO BE PREPARED TO HAVE A HEALTH DEPARTMENT CHECK OUT YOUR BAD PRACTICES. SHAME ON YOU
Atmosphere: 1
Food: 1
Service: 1
Salliese
I ordered breakfast through the Wendy’s mobile app to take advantage of a special offer. When I arrived at the drive-thru and let them know I had a mobile order, they told me I had to come inside to pick it up. That kind of defeats the convenience of using the app, especially when I was already at the window.
Once I went inside, my order was sitting on the front counter — no wait, which I appreciated. The food itself was fresh and delicious, so no complaints there.
However, when I asked for jelly, they said they didn’t have any. I then asked for honey — again, none available. I finally requested extra honey butter sauce and was given some, but overall the customer service felt a little lackluster.
It wasn’t a terrible experience, but definitely not the most welcoming or convenient. I probably wouldn’t return to this location again based on the service.
Atmosphere: 1
Food: 5
Service: 2
W G
I'm not sure if this is a knock off or bootleg Wendys and is really not the real thing but holy smokes is this Parma Hts. Wendys terrible. I'm finally finished trying this location, never again. No matter what you order, no matter what time, no matter how busy it is, you will be pulling ahead to wait an ungodly amount of time for your “FAST FOOD.” This “Wendys” needs some serious help if its going to be operating under the Wendys name. The food is always cold when you get it, especially the fries… they're nasty 95% of the time. The chicken is usually luke warm, almost microwaved tasting. Time and time again the employees are rude and have foul mouths, we don't even go in anymore because of the things our kids that are with us have to hear. Do better Wendys, if this location is really you. We will be going to the several other local fast food joints nearby instead, until something changed- so probably forever.
Atmosphere: 1
Food: 1
Service: 1
Alice Urban
I went inside to order 3 large chili's and it took 20 mins to get my order and there was only 1 person in front of me. Also I was told that if I want to pay cash I had to have the exact amount because they were out of change or I could use a card to pay. What kind of manager let's them run out of change 😡 I was there 2 weeks ago and ordered a baconator and was told if I wanted to pay cash I had to go thru the drive thru because they couldn't get the cash drawer open FREAKIN REALLY. if they don't get a new manager/help this store will be closing for sure. So sad because it use to be so good.
Kristin Ruyf
It's dinner time,the doors are locked,and the service is slow.
Food: 4
Service: 1
Helen Jawhari
The cheese is moldy. They refuse to give me my money back for the stinky salad. Instead, they gave me another salad which was worse.
Atmosphere: 1
Food: 1
Service: 1
Lori Miller
The manager was screaming and swearing at the employees- utterly unprofessional! I felt so bad for the employees, as they were doing their very best while the manager stood there doing nothing except yelling. Won't be going back any time soon.
Edit: One week after I posted the above... I have not heard from the location or company to follow up on my review. HORRIBLE. I will now never go back to any Wendy's because clearly they do not care about their customers. SHAME ON YOU, WENDY'S!!
Atmosphere: 1
Food: 3
Service: 1
Kassie Windchester
Out here, serving moldy food, hot salads, and not even putting all of the food ordered into a bag I go to get a refund or even just my food remade and you just sit there and yell at me nah my guy y’all about to be getting the health inspector called. What a joke you are, why do all these places insist on putting rude assholes as their managers. Make it make sense.
Atmosphere: 1
Food: 1
Service: 1
Lisette Gonzalez
Just went through the drive-thru and the girl who took our order and was at the window was rude as ever!! Snappy, snatchy and just unpleasant.
Christopher Kolezynski Esq., LPT Master, CEH Master
Ordered Taco Salad and it's missing both major ingredients - hearty chili and creamy salsa dressing. Pretty irritated about this. Not sure how you mess this up. Called about issue. No apology. Called me bro. (Eyeroll) Just excuses and displacing accountability onto someone else. I have aneumonia and was looking forward to getting a hearty salad in me. Several years ago they also gave me food poisoning and the board of health investigated.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Morrow
My roommate just picked up food from here, and they had him wait for a new batch of fries. We only live a couple of minutes from this place, and when he got home, the fries were hard and cold. Not to mention our burger and chicken sandwich were also cold. Like did they store these in the freezer? We have never had an issue with any other Wendy's but this place is incompetent. They didn't even give us straws. I do not recommend anyone to go to this Wendy's. The worst service I have ever experienced and this is not the first time. It's been a year since we stopped going there. We thought maybe they got better staff but we were wrong. Never again.
Atmosphere: 1
Food: 1
Service: 1
Tad Szpotowicz
Need personal help to run place !! Food cold, especially fries, sometimes no frosty due to Machine not working .
Food: 3
Service: 3
Jackie
There is a middle-aged woman wearing a bandana scarf on her head, she looks like she just rolled out of a pile of dirt. Very very sloppy looking. Worse yet, she had the worst attitude. While waiting in line, I watched her being overwhelmed and really nasty to her co-workers. She was rude to the guy infront of me and ofcourse me too. Horrible horrible horrible. Furthermore, the store bathroom is filthy and the kitchen back area looks very dirty. Where the hell is the health department. I wouldn't order anything here. I risked ordering a frosty because I know they clean that every night. Or at least they're supposed to. God only knows if they even do that, the place looks disgusting! I thought I was in a third world country
Chip S
43 minute wait. Their dining room was a mess. The manager seemed very disorganized, shuttling about barking out how everyone needed to clean before they left for the night - it was 6:30. I would have thought she would have worked the kitchen or filled orders and worried about cleaning later.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: French Fries, Wendy’S Baked Potatoes, Chili
The chicken was rubbery and the sauce packet had been broken but crusty. Mediocre food
Food: 2
Service: 3
Their food made me vomit blood. I will never visit this restaurant ever again. WE WERE THE ONLY ONES AT THE RESTAURANT AND THEY STILL SERVED US OLD CRUSTY FOOD. MADE A COMPLAINT WITH THE HEALTH DEPARTMENT SO BE PREPARED TO HAVE A HEALTH DEPARTMENT CHECK OUT YOUR BAD PRACTICES. SHAME ON YOU
Atmosphere: 1
Food: 1
Service: 1
I ordered breakfast through the Wendy’s mobile app to take advantage of a special offer. When I arrived at the drive-thru and let them know I had a mobile order, they told me I had to come inside to pick it up. That kind of defeats the convenience of using the app, especially when I was already at the window.
Once I went inside, my order was sitting on the front counter — no wait, which I appreciated. The food itself was fresh and delicious, so no complaints there.
However, when I asked for jelly, they said they didn’t have any. I then asked for honey — again, none available. I finally requested extra honey butter sauce and was given some, but overall the customer service felt a little lackluster.
It wasn’t a terrible experience, but definitely not the most welcoming or convenient. I probably wouldn’t return to this location again based on the service.
Atmosphere: 1
Food: 5
Service: 2
I'm not sure if this is a knock off or bootleg Wendys and is really not the real thing but holy smokes is this Parma Hts. Wendys terrible. I'm finally finished trying this location, never again. No matter what you order, no matter what time, no matter how busy it is, you will be pulling ahead to wait an ungodly amount of time for your “FAST FOOD.” This “Wendys” needs some serious help if its going to be operating under the Wendys name. The food is always cold when you get it, especially the fries… they're nasty 95% of the time. The chicken is usually luke warm, almost microwaved tasting. Time and time again the employees are rude and have foul mouths, we don't even go in anymore because of the things our kids that are with us have to hear. Do better Wendys, if this location is really you. We will be going to the several other local fast food joints nearby instead, until something changed- so probably forever.
Atmosphere: 1
Food: 1
Service: 1
I went inside to order 3 large chili's and it took 20 mins to get my order and there was only 1 person in front of me. Also I was told that if I want to pay cash I had to have the exact amount because they were out of change or I could use a card to pay. What kind of manager let's them run out of change 😡
I was there 2 weeks ago and ordered a baconator and was told if I wanted to pay cash I had to go thru the drive thru because they couldn't get the cash drawer open FREAKIN REALLY. if they don't get a new manager/help this store will be closing for sure. So sad because it use to be so good.
It's dinner time,the doors are locked,and the service is slow.
Food: 4
Service: 1
The cheese is moldy. They refuse to give me my money back for the stinky salad. Instead, they gave me another salad which was worse.
Atmosphere: 1
Food: 1
Service: 1
The manager was screaming and swearing at the employees- utterly unprofessional! I felt so bad for the employees, as they were doing their very best while the manager stood there doing nothing except yelling. Won't be going back any time soon.
Edit: One week after I posted the above... I have not heard from the location or company to follow up on my review. HORRIBLE. I will now never go back to any Wendy's because clearly they do not care about their customers. SHAME ON YOU, WENDY'S!!
Atmosphere: 1
Food: 3
Service: 1
Out here, serving moldy food, hot salads, and not even putting all of the food ordered into a bag I go to get a refund or even just my food remade and you just sit there and yell at me nah my guy y’all about to be getting the health inspector called. What a joke you are, why do all these places insist on putting rude assholes as their managers. Make it make sense.
Atmosphere: 1
Food: 1
Service: 1
Just went through the drive-thru and the girl who took our order and was at the window was rude as ever!! Snappy, snatchy and just unpleasant.
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
Ordered Taco Salad and it's missing both major ingredients - hearty chili and creamy salsa dressing. Pretty irritated about this. Not sure how you mess this up. Called about issue. No apology. Called me bro. (Eyeroll) Just excuses and displacing accountability onto someone else. I have aneumonia and was looking forward to getting a hearty salad in me. Several years ago they also gave me food poisoning and the board of health investigated.
Atmosphere: 1
Food: 1
Service: 1
My roommate just picked up food from here, and they had him wait for a new batch of fries. We only live a couple of minutes from this place, and when he got home, the fries were hard and cold. Not to mention our burger and chicken sandwich were also cold. Like did they store these in the freezer? We have never had an issue with any other Wendy's but this place is incompetent. They didn't even give us straws. I do not recommend anyone to go to this Wendy's. The worst service I have ever experienced and this is not the first time. It's been a year since we stopped going there. We thought maybe they got better staff but we were wrong. Never again.
Atmosphere: 1
Food: 1
Service: 1
Need personal help to run place !! Food cold, especially fries, sometimes no frosty due to Machine not working .
Food: 3
Service: 3
There is a middle-aged woman wearing a bandana scarf on her head, she looks like she just rolled out of a pile of dirt. Very very sloppy looking. Worse yet, she had the worst attitude. While waiting in line, I watched her being overwhelmed and really nasty to her co-workers. She was rude to the guy infront of me and ofcourse me too. Horrible horrible horrible. Furthermore, the store bathroom is filthy and the kitchen back area looks very dirty. Where the hell is the health department. I wouldn't order anything here. I risked ordering a frosty because I know they clean that every night. Or at least they're supposed to. God only knows if they even do that, the place looks disgusting! I thought I was in a third world country
43 minute wait. Their dining room was a mess. The manager seemed very disorganized, shuttling about barking out how everyone needed to clean before they left for the night - it was 6:30. I would have thought she would have worked the kitchen or filled orders and worried about cleaning later.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: French Fries, Wendy’S Baked Potatoes, Chili
Loading...