The food and service was wonderful. I normally don’t go to this Arby’s location but I was forced out of my norm because another Arby’s ran out of fish.The gentleman who took my order was extremely friendly. The food was prompt and seemed fresh. The parking lot is not very conducive to diners eating in the restaurant as the entrance/exit lane is narrow.
Atmosphere: 5
Food: 5
Service: 5
Tyler Cleveland
My bad experience with this location started with something that was probably out of the locations control. I had placed a pick up order in the application, I had a pick up time set to account for my 10 min drive to the location and the app flipped it back to ASAP. I called the location and they said "well I can't do anything about that" and we ended our conversation.I figured I'd take the L and not get my food fresh and hot but rushed to get there and I arrived 8 mins after the time the app told me the food would be ready.We drive home and our order is missing the fries. I spent $25 on food. In the past with more competently ran stores, they'll remake your food due to the food no longer being of the stores standards. So I drive back to the store, pretty upset but sure that the location would make it right.I get to the location, explain my situation to the gentleman who bagged my food. Who seems willing to address. He walks back and after a brief powwow with his co-workers, the manager comes out. Manager advises that the food was sitting for 20 mins before I came to pick it up. Which is false. I ask again if they can remake the food given my commute. They continue to justify that they cannot remake my food rather than taking care of the upset customer. I then requested a refund which I was directed to the app to do. They made my fries and I left the store after time wasted and my $25 in food nearly inedible.In an era where more and more people my age refuse to dine out as it has gotten too expensive compared to grocery shopping, shoddy customer service like this cannot be the norm. It's not like the fries are $1 a piece like they used to be, this was $5 of a $25 meal. In my 14 years working customer service jobs and many many lunch breaks over the years, I have never been so disappointed in a location.Update 3/14 : Mike the General Manager was extremely accommodating to resolve the issue. Due to this I added three stars to my review. Will return to Arby's in the future due to his accomodation.
Atmosphere: 4
Food: 3
Service: 4
Sally Secriskey
Cold inside restaurant.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Arby's Signature Sandwiches, Andy's Mint Shake, Roast Beef
Zombie Apocalypse 44
Great
Atmosphere: 5
Food: 5
Service: 5
Mark Smee
Took a moment to look over the menu, as it'd been a long time since being near an Arby's. Once I decided what to order, I sat down to wait for my food. Once my food and drink was ready. I tried the Arby's sauce and there honey mustard sauce, they went amazing with the crinkle
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Crinkle Fries Medium
Kurt Cywinski
Glad fish is back on the menu.
Atmosphere: 5
Food: 5
Service: 5
Mary Ferenczy
Not sure what happened today!I ordered a crispy fish and two apple turnovers. I received the fish and two cherry turnovers. Since when does apple sound like cherry????? I am allergic to cherry and could have died from this mistake!!!!!!
Food: 3
Service: 1
Kathy Miller
Wanted to order roast beef but ended up with fish but can't have. Ended up back in my wheelchair and going back up in the cold to get my roast beef.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Steve Szopo
Ordered online around 8 pm on Friday night. Walked in to pick up my order, and they looked pretty busy with a lot of orders on their screen.My order was still ready when it said it would be, and the young man who was the manager was friendly and helping out piu together orders. He has been there the last few times I've ordered, and he is always smiling and has a positive attitude, which is great to see.I wish more places had employees like him.But one thing I hate is you got rid of potato cakes and kept crinkle fries. Your homestyle fries were awesome, too, but you got tid of those, too. I can get crinkle fries a lot of places, but I don't because they are not my favorite. Arby's was started by troast beef sandwiches and potato cakes, which you can't get just anywhere. You set yourself apart by having them, and there were times I chose Arby's just so I could get potato cakes.PLEASE BRING THEM BACK!!!
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Potato Cakes, French Dip, Roast Beef, Half Pound Roast Beef, Classic Beef 'N Cheddar, Roast Beef Slider, Classic French Dip & Swiss
No curbside pick up but, I am disabled and called to request to pick up at the drive thru. They were super nice about it and very accomidating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Roast Beef
Swiss Cheese
Ordered on doordash, didn’t receive half of my order including the drink to my literal meal. I’m dipping my fries in cheese and there’s a bug in my cheese cup!
Atmosphere: 1
Food: 1
Service: 1
Rachael E
My favorite place to get chicken nuggets and gyro sandwich
Atmosphere: 5
Food: 5
Service: 5
Heather Gaglione
The employees at this restaurant are very friendly. Every time, year after year. I've never had any food I wasn't happy with. Great job, Arby's Parma Hgts
The food and service was wonderful. I normally don’t go to this Arby’s location but I was forced out of my norm because another Arby’s ran out of fish.The gentleman who took my order was extremely friendly. The food was prompt and seemed fresh. The parking lot is not very conducive to diners eating in the restaurant as the entrance/exit lane is narrow.
Atmosphere: 5
Food: 5
Service: 5
My bad experience with this location started with something that was probably out of the locations control. I had placed a pick up order in the application, I had a pick up time set to account for my 10 min drive to the location and the app flipped it back to ASAP. I called the location and they said "well I can't do anything about that" and we ended our conversation.I figured I'd take the L and not get my food fresh and hot but rushed to get there and I arrived 8 mins after the time the app told me the food would be ready.We drive home and our order is missing the fries. I spent $25 on food. In the past with more competently ran stores, they'll remake your food due to the food no longer being of the stores standards. So I drive back to the store, pretty upset but sure that the location would make it right.I get to the location, explain my situation to the gentleman who bagged my food. Who seems willing to address. He walks back and after a brief powwow with his co-workers, the manager comes out. Manager advises that the food was sitting for 20 mins before I came to pick it up. Which is false. I ask again if they can remake the food given my commute. They continue to justify that they cannot remake my food rather than taking care of the upset customer. I then requested a refund which I was directed to the app to do. They made my fries and I left the store after time wasted and my $25 in food nearly inedible.In an era where more and more people my age refuse to dine out as it has gotten too expensive compared to grocery shopping, shoddy customer service like this cannot be the norm. It's not like the fries are $1 a piece like they used to be, this was $5 of a $25 meal. In my 14 years working customer service jobs and many many lunch breaks over the years, I have never been so disappointed in a location.Update 3/14 : Mike the General Manager was extremely accommodating to resolve the issue. Due to this I added three stars to my review. Will return to Arby's in the future due to his accomodation.
Atmosphere: 4
Food: 3
Service: 4
Cold inside restaurant.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Arby's Signature Sandwiches, Andy's Mint Shake, Roast Beef
Great
Atmosphere: 5
Food: 5
Service: 5
Took a moment to look over the menu, as it'd been a long time since being near an Arby's. Once I decided what to order, I sat down to wait for my food. Once my food and drink was ready. I tried the Arby's sauce and there honey mustard sauce, they went amazing with the crinkle
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Crinkle Fries Medium
Glad fish is back on the menu.
Atmosphere: 5
Food: 5
Service: 5
Not sure what happened today!I ordered a crispy fish and two apple turnovers. I received the fish and two cherry turnovers. Since when does apple sound like cherry????? I am allergic to cherry and could have died from this mistake!!!!!!
Food: 3
Service: 1
Wanted to order roast beef but ended up with fish but can't have. Ended up back in my wheelchair and going back up in the cold to get my roast beef.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Ordered online around 8 pm on Friday night. Walked in to pick up my order, and they looked pretty busy with a lot of orders on their screen.My order was still ready when it said it would be, and the young man who was the manager was friendly and helping out piu together orders. He has been there the last few times I've ordered, and he is always smiling and has a positive attitude, which is great to see.I wish more places had employees like him.But one thing I hate is you got rid of potato cakes and kept crinkle fries. Your homestyle fries were awesome, too, but you got tid of those, too. I can get crinkle fries a lot of places, but I don't because they are not my favorite. Arby's was started by troast beef sandwiches and potato cakes, which you can't get just anywhere. You set yourself apart by having them, and there were times I chose Arby's just so I could get potato cakes.PLEASE BRING THEM BACK!!!
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Potato Cakes, French Dip, Roast Beef, Half Pound Roast Beef, Classic Beef 'N Cheddar, Roast Beef Slider, Classic French Dip & Swiss
Fast service and very polite people!!
Restaurantji Recommends
Great food, service, and clean!
Atmosphere: 5
Food: 5
Service: 5
No curbside pick up but, I am disabled and called to request to pick up at the drive thru. They were super nice about it and very accomidating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Roast Beef
Ordered on doordash, didn’t receive half of my order including the drink to my literal meal. I’m dipping my fries in cheese and there’s a bug in my cheese cup!
Atmosphere: 1
Food: 1
Service: 1
My favorite place to get chicken nuggets and gyro sandwich
Atmosphere: 5
Food: 5
Service: 5
The employees at this restaurant are very friendly. Every time, year after year. I've never had any food I wasn't happy with. Great job, Arby's Parma Hgts
Atmosphere: 5
Food: 5
Service: 5