Donatos Pizza

5461 Ridge Rd, Parma
(440) 843-6861

Recent Reviews

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Dewey Thompson

No thanks. I wish they would tell you online that they use door dash to "deliver" (all items weren't there). I mean damn ... I pay the tip upfront. Driver didn't care. Guess what? Me neither, now.

Atmosphere: 3

Food: 4

Service: 2

Jenna Olesky

pizza was stale & cold and these are the boneless wings you get lol do better.

Atmosphere: 1

Food: 1

Service: 1

Darren Hatch (Darren's Universe)

Amazing pizza! Lightning fast service is the cherry on top! Great place!

Atmosphere: 5

Food: 5

Service: 5

Blanca & Andres Ramos

It was my husband and I first time trying here and we will NOT be back. The individual pizza was so tiny, the crust tasted stale, and the pizza was cold. My husband ordered mild wings and they were not mild at all. The sandwich was okay. Overall we are so disappointed in the quality of the food.

Food: 1

Miranda Gorjuz

I ordered my pizza and wings through the donatoes website and for ME to pick it up .I get there they said they don’t see my name in the system they asked what I ordered come to find out they gave my order to a door dasher. They did remake my order and did apologize but someone not paying attention and just handing the dashers anyone’s food .

Atmosphere: 4

Food: 4

Service: 4

Rhea Schroedel

Service was prompt and respectful Food was served quickly and good, not great. We had to use the app to place a dine-in order in order get an discount which was hard to navigate. We were served wings w/o dressing. Dining room was empty at 7:30 PM. Any issues we had were resolved quickly and abundantly. Overall experience was okay.

Atmosphere: 1

Food: 3

Service: 4

Jennifer Stewart

Ordered on door dash and it’s not made correctly!

Chicken Harvest Entree
Missing blue cheese and cranberries , half the size, little to no spinach!!!

This is going up to corporate too as I was an employee and this is the third time!

Food: 1

Jacko Miloš

Great pizza, it is pity that this place is almost empty.

Atmosphere: 3

Food: 5

Service: 4

Lisette Gonzalez

Everything was perfect and delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Molly Murray

Placed my order at 10:30. It was supposed to be delivered by 11:30. They cancelled at 11:20. They then refused my refund request. Will be reporting to BBB.

Atmosphere: 1

Food: 1

Service: 1

Julio Roman

Just tried against my better judgment the ny style and it sucked . I think thats the last disappointment I have from domino's

Atmosphere: 1

Food: 1

Service: 1

Lin Petkovich

We used to get Donatos all the time at this location starting around 2015. It was great for so long. After COVID, we started to have problems with food quality, wrong orders, service etc. We stopped going there for awhile then started again after getting crappy pizzas from other places, just was hoping we'd get good food. We'll, sometimes kinda good and sometimes not so good. Last night decided for us that a once good place had become one to take off our
list of go-to places. First, the wings that were supposed to have their BBQ sauce came with no sauce or seasoning. Extremely drywith no flavor at all. I called for a refund to which they agreed. Then said I'd see a credit on my next order. I said I did not want a credit but wanted a refund to my debit card. He then told me he could "try" but it was a pain to do. Why?? Gave me 2 reasons:
1) "They" wanted them to do credits, not refunds 2) There was no phone near the machine needed to do refunds and he didn't like writing down card numbers.
Guess he must be the only person in the US without a cell phone, so gave permission to take my number and refund it. Finally...he did.
When I went to have my Italian Chef Salad today for lunch, imagine my surprise after lifting the old, wilted spinach spread over the top, seeing that an old, brown core of a head of iceberg lettuce was cut into amazingly small pieces (see photos). Also had a very small amount of ham that looked like
like it had already been chewed and spit into my salad. Too bad it had to end like this. Oh, pizza was so-so...

Atmosphere: 2

Food: 1

Service: 1

Raymon Habat

This is not an exaggeration, the pizza tastes like a warm lunchable. Somehow the crust was well done and the cheese was white with no browning. There was so much sauce it made me nauseous. Overall, a very unpleasant experience. Felt sick after eating this. Won’t be ordering again.

Food: 1

Peter Eisenhut

When I order carryout, the food is hot and fresh. When I order delivery, if there's a chance that I'll get an actual Donatos driver, my order is usually decent. Occasionally faces delivery problems but usually all is well. But unfortunately donatos utilizes doordash and, while I've tolerated the cold pizza that has been thrown around in a car for 5 miles, time and time again, it's finally gotten to the point where it's no longer tolerable. There's 45 pizza shops between me and Donatos and Donatos has done the least to prove itself. I think I'm done ordering here.

Atmosphere: 3

Food: 4

Service: 3

eric borowsky

Haven’t had in years ordered the other night quality was same as a frozen pizza don’t think I’ll be back

Food: 1

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