We went in for a cup of coffee and I think the staff were having a bad day. Not an enjoyable visit.
Atmosphere: 4
Food: 4
Service: 1
Rita Joy
Had a wad of brownish hair in my Frappuccino. I pulled it out of my mouth. They remade the drink but I was too grossed out to drink it. Never going to Starbucks again.
Atmosphere: 1
Food: 1
Service: 1
Roman Rozhnov
I do not support this. It is the last time I am coming here because of this flag.
Atmosphere: 1
Service: 2
K C
pretty disappointed in my coffee and frapp from my last purchase 11/26/24. for context, there was no line in drive thru, front wasn’t packed around 7pm. what was supposed to be an iced caramel macchiato was milk with caramel drizzle. vanilla bean frapp, more like half full frap with half full whipped cream. Total close to $12… didn’t realize my macchiato and frap wasn’t correctly made till I was almost home so yeah that’s on me maybe to not have caught it at the store but honestly didn’t expect it to be that bad. this location is really a hit or miss nowadays.
Atmosphere: 1
Food: 1
Service: 1
D Zacc
Enjoyed my hot Christmas roast coffee, not 5 star because of the ridiculous wait with cars honking in the drive thru. Super person working drive thru window.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
Jordan
I called earlier today to let them know this is the 5th time I’ve ordered and have been given a coffee or hot chocolate that was half full. The cup is not at all near the top. I was told that I needed to check before I leave and they were very dismissive over the phone. I usually give them 15 minutes if I order ahead of time because I’ll just stop in before I clock in for work. I’m not going to check to see if your job was done correctly, I’m paying you for a service and I should be given that service. Mistakes happen, but this has been repeated. That’s about $50 wasted from my wallet because workers don’t want to fill up a coffee. I get it, I was a manager at a fast food restaurant for 2 years, but c’mon. This is repeated terrible service. I will not be ordering here anymore!
Atmosphere: 1
Food: 1
Service: 1
CBSSURVIVORROCKS
I ordered a Grande Carmel Ribbon Crunch Frappuccino in the drive thru. The lady at the window hands me a Tall. I questioned the size and she said that's what it was rang up as. She did not apologize nor offer to make a Grande. Strike 1 for you! I should of went with my first mind and went to Seven Brew across the street.
Food: 4
Service: 1
Rodney Lewallen
Today I was refused the purchase of a frozen chocolate chip cookie.
I went in today @12:25 pm, 11/02/2024, and ordered an ice coffee with mocha syrup and a cold chocolate chip cookie.
The young man behind the counter took my order but told me that they don't have cold cookies. He said, "I have never heard of anyone asking for frozen cookies before! Like, why would you want to break your teeth?"
I explained that I always order my cookies like that at every Starbucks I visit. I also explained that I have ordered this cookie this way for years at other locations. (It is not that unusual to buy a cold cookie.)
He said, "ok, do you want it in the wrapper or a bag?" and left to go get the cookie. He came back and said that the manager said that he couldn't sell me the cookie. He asked me if I wanted to speak to her and i said yes.
Tj, the shift manager, a reserved young lady, came out and explained that she couldn't sell it to me. I explained to her that I have always ordered this cookie this way, (including at this location for the past two years as a customer). She stated that that was the policy and she didn't know why it was, but she couldn't sell it.
I have been a customer of Starbuck's across the country for over 30 years. Starbuck's is famous for customizing people's orders above and beyond what is listed on their product boards. This is the first time I have ever been refused a sale of a product because of an unusual request.
In fact, when Starbuck's locations sell out of food in the display case, then they will go back into the freezer and pull an item out to sell to the customer. I have had this experience.
Further there is no health reason that a frozen cookie is anymore dangerous to a customer than a room temperature cookie sitting in a case for several days, and exposed to the air. After Covid, I actually prefer my cookies pre-wrapped and not exposed.
I go to this location because it is across from my gym, Planet Fitness. I could buy coffee from several other places in the area, but I like the customer service and product of your location. However, refusing to sell me a frozen cookie - when customers are being catered to for all other off-script orders, is rediculous and bad business.
The young lady shift manager, TJ, was also very non-chalant and dismissive. She tried to cut me off when I want to express the experience I have had at other locations. She also couldn't come up with a valid reason for not selliing the cookie, nor did she call or contact anyone to find out why. She also dismissed me.
I would like to know the exact policy and then I will make a decision on whether to patronize your location further in the future.
Atmosphere: 5
Food: 1
Service: 1
Rachel Horne
I don't really go to to many coffee shops but this one was good and decent timing
Atmosphere: 5
Food: 5
Service: 5
Natalie Jackson
Recently I've been driving down to see my friend in Parma and stay over. I come here early in the morning around 5am on my way back home and always have nice service that makes my early morning even better. The coffee Is always made right for me at this location.
Never usually go to Starbucks but I chose today to do so. First thing first this location has AMAZING employees the lady was super kind while I was ordering helpful with her recommendation and hit it right on the head. the pumpkin chai drink that she recommended is super amazing! However the employees were great and welcoming and for this reason alone I will be a returning customer. -The Dominos guy
Atmosphere: 5
Food: 5
Service: 5
Jerry Townley
Since I'm not able to write more than 1 review in here, I'm updating my old review. The staff at this location is the most caring, thoughtful, good hearted people I've come across in a long time. I was recently involved in a serious motorcycle accident and am a little banged up to say the least. When I told them what happened, they would not take my money. They asked if I wanted anything else, on them. I have not come across this kind of generosity maybe ever. I will def be spreading the word. These kind of actions are what builds life long loyalty. Amazing staff, very friendly with great personalities. Keeps me coming back
Atmosphere: 5
Food: 5
Service: 5
Fred Bucheit
I was curious about a drink I never had and a generous barista gave me a sample to try. I like that.
We went in for a cup of coffee and I think the staff were having a bad day. Not an enjoyable visit.
Atmosphere: 4
Food: 4
Service: 1
Had a wad of brownish hair in my Frappuccino. I pulled it out of my mouth. They remade the drink but I was too grossed out to drink it. Never going to Starbucks again.
Atmosphere: 1
Food: 1
Service: 1
I do not support this. It is the last time I am coming here because of this flag.
Atmosphere: 1
Service: 2
pretty disappointed in my coffee and frapp from my last purchase 11/26/24. for context, there was no line in drive thru, front wasn’t packed around 7pm. what was supposed to be an iced caramel macchiato was milk with caramel drizzle. vanilla bean frapp, more like half full frap with half full whipped cream. Total close to $12… didn’t realize my macchiato and frap wasn’t correctly made till I was almost home so yeah that’s on me maybe to not have caught it at the store but honestly didn’t expect it to be that bad. this location is really a hit or miss nowadays.
Atmosphere: 1
Food: 1
Service: 1
Enjoyed my hot Christmas roast coffee, not 5 star because of the ridiculous wait with cars honking in the drive thru. Super person working drive thru window.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
I called earlier today to let them know this is the 5th time I’ve ordered and have been given a coffee or hot chocolate that was half full. The cup is not at all near the top. I was told that I needed to check before I leave and they were very dismissive over the phone. I usually give them 15 minutes if I order ahead of time because I’ll just stop in before I clock in for work. I’m not going to check to see if your job was done correctly, I’m paying you for a service and I should be given that service. Mistakes happen, but this has been repeated. That’s about $50 wasted from my wallet because workers don’t want to fill up a coffee. I get it, I was a manager at a fast food restaurant for 2 years, but c’mon. This is repeated terrible service. I will not be ordering here anymore!
Atmosphere: 1
Food: 1
Service: 1
I ordered a Grande Carmel Ribbon Crunch Frappuccino in the drive thru. The lady at the window hands me a Tall. I questioned the size and she said that's what it was rang up as. She did not apologize nor offer to make a Grande. Strike 1 for you! I should of went with my first mind and went to Seven Brew across the street.
Food: 4
Service: 1
Today I was refused the purchase of a frozen chocolate chip cookie.
I went in today @12:25 pm, 11/02/2024, and ordered an ice coffee with mocha syrup and a cold chocolate chip cookie.
The young man behind the counter took my order but told me that they don't have cold cookies. He said, "I have never heard of anyone asking for frozen cookies before! Like, why would you want to break your teeth?"
I explained that I always order my cookies like that at every Starbucks I visit. I also explained that I have ordered this cookie this way for years at other locations. (It is not that unusual to buy a cold cookie.)
He said, "ok, do you want it in the wrapper or a bag?" and left to go get the cookie. He came back and said that the manager said that he couldn't sell me the cookie. He asked me if I wanted to speak to her and i said yes.
Tj, the shift manager, a reserved young lady, came out and explained that she couldn't sell it to me. I explained to her that I have always ordered this cookie this way, (including at this location for the past two years as a customer). She stated that that was the policy and she didn't know why it was, but she couldn't sell it.
I have been a customer of Starbuck's across the country for over 30 years. Starbuck's is famous for customizing people's orders above and beyond what is listed on their product boards. This is the first time I have ever been refused a sale of a product because of an unusual request.
In fact, when Starbuck's locations sell out of food in the display case, then they will go back into the freezer and pull an item out to sell to the customer. I have had this experience.
Further there is no health reason that a frozen cookie is anymore dangerous to a customer than a room temperature cookie sitting in a case for several days, and exposed to the air. After Covid, I actually prefer my cookies pre-wrapped and not exposed.
I go to this location because it is across from my gym, Planet Fitness. I could buy coffee from several other places in the area, but I like the customer service and product of your location. However, refusing to sell me a frozen cookie - when customers are being catered to for all other off-script orders, is rediculous and bad business.
The young lady shift manager, TJ, was also very non-chalant and dismissive. She tried to cut me off when I want to express the experience I have had at other locations. She also couldn't come up with a valid reason for not selliing the cookie, nor did she call or contact anyone to find out why. She also dismissed me.
I would like to know the exact policy and then I will make a decision on whether to patronize your location further in the future.
Atmosphere: 5
Food: 1
Service: 1
I don't really go to to many coffee shops but this one was good and decent timing
Atmosphere: 5
Food: 5
Service: 5
Recently I've been driving down to see my friend in Parma and stay over. I come here early in the morning around 5am on my way back home and always have nice service that makes my early morning even better. The coffee Is always made right for me at this location.
Dietary restrictions: non-dairy milk available
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Staff were welcoming and fast.
Atmosphere: 5
Food: 4
Service: 5
It was a long wait but very good.
Food: 5
Service: 3
Never usually go to Starbucks but I chose today to do so. First thing first this location has AMAZING employees the lady was super kind while I was ordering helpful with her recommendation and hit it right on the head. the pumpkin chai drink that she recommended is super amazing! However the employees were great and welcoming and for this reason alone I will be a returning customer.
-The Dominos guy
Atmosphere: 5
Food: 5
Service: 5
Since I'm not able to write more than 1 review in here, I'm updating my old review. The staff at this location is the most caring, thoughtful,
good hearted people I've come across in a long time. I was recently involved in a serious motorcycle accident and am a little banged up to say the least. When I told them what happened, they would not take my money. They asked if I wanted anything else, on them. I have not come across this kind of generosity maybe ever. I will def be spreading the word. These kind of actions are what builds life long loyalty. Amazing staff, very friendly with great personalities. Keeps me coming back
Atmosphere: 5
Food: 5
Service: 5
I was curious about a drink I never had and a generous barista gave me a sample to try. I like that.
Atmosphere: 5
Food: 5
Service: 5
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