Our family just had an amazing experience with our local Donatos in Pataskala. While food order has been on point and deliveries on time - this experience really went above and beyond. With long work days and endless things to deal with …we ordered delivery and elected to pay cash. Paid for our order and tip, didn’t think anything of it. While we were enjoying our sub and salad we get a phone call from the store. Turns out that an extra $50 bill ended up hiding in the pile of cash given to our driver. They called to let us know and the driver brought it back - we did throw in additional tip. I can’t express my gratitude enough and am beyond impressed with the level of honesty we just experienced. I would recommend this location over and over! Thank you
Atmosphere: 5
Food: 5
Service: 5
Michelle Holmes
Some of the worst customer service I’ve seen in a while. First of all the automated AI system that answers the phone couldn’t even complete my order due to not being able to take coupons. Earlier I had called the Buckeye Lake Donato’s on a Saturday evening around 6 PM and they were closed. This is why I called the Pataskala one and their customer service was not any better. Please always go above and beyond for your customers. I now see why we don’t order from them as much anymore and now we won’t at all. Pizza Cottage ended up getting our business. With a 3.7 review rating I can see why the customer service was lacking.
Atmosphere: 1
Service: 1
gwendolyn wiese
This place has great food, and great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs
Tony Orr
I would normally give the Donatos in Pataskala 4 stars because of the quality of the food. However, when I visited on Sunday, August 3, 2025, I couldn't have been more disappointed. I ordered a sub sandwich in person. The manager, Chris, took my order. He told me it would take 20 minutes for the order. So I sat down and waited. The restaurant was not busy. Only one couple was seated. After 20 minutes, I stood up and waited 10 more minutes. I tried to get the manager's attention. He was busy talking. After a few me minutes, one of the workers asked if they could help me. I asked if my sandwich was ready. It was. It had been sitting on the counter for over 10 to 15 minutes. I asked the manager to refund my money, and that I expected better service. He never apologized. He said they were busy. Thus was not true. I hate incompetence. I told him to keep the food and left with my refund. I doubt I ever go back.
chris goldbach
The cashier was super nice and the pizza was tasty.
Vincent K
Always good. When they accidentally made a mistake with one of the pizzas, they made another one and let me have both.
Food: 5
Service: 4
Eric Swanson
Wonderful pie!!
Atmosphere: 5
Food: 5
Service: 5
Amy Rawlins
I went in for lunch. I have ordered online from here a couple of times prior. It is nice inside, seats around 50 inside. They also have outdoor seating. There is a counter when you walk in. You order from there. Ordered a small gluten-free pizza (cauliflower crust) and a drink. It's one of the best tasting gf pizzas. Order took about 15 minutes. I did go right at lunchtime, so they were a little busy. The manager was very nice. She took my order and then brought my pizza out to me. It is in a strip mall but has its own building and parking lot. It is easy to get into and out of. They have dedicated handicapped spots and a ramp to access the building.
Atmosphere: 4
Food: 5
Service: 5
Ronnie “ai” Marang
This automated order system is b.s. couldn't do my order then got a call back from some random scam number with a sketchy sounding dude. Weird man I'll call another pizza place don't have time for this crazy stuff.
Neil Landers
It was the only place nearby still serving food. I got a calzone. It was pretty good. Got mine with meatballs, green peppers, and black olives. Wish they let u get 4 ingredients, so I could add the tomatoes. I was exhausted and it being a big old calzone, it put me into an instant food coma, not what I wanted prior to a half hour drive, should have been expected. In hindsight, I should have skipped dinner, but that's no knock to donatos.
Sunday afternoon lunchtime, the store was not what I would call clean, tables had cups, and other items on them. Not the friendliest customer service oriented type individuals working. The head cook wearing Kathy shorts looks slightly unprofessional. The food has just not been the same at any Donatos since they changed the recipes. And it’s very inconsistent from store to store. Definitely not nearly as much of a nightmare as the Donatos on Cassidy.
Michael Massie
Great service. Manager Cameron was awesome.pizza just right.
KJV Reader
Can the owner or store manager please teach their employees to tell the cars at the window whos orders are not ready to PLEASE PULL AROUND!! I am so tired of waiting in line when i know my order is ready and is just sitting there getting cold. The food here is usually consistent but i have this problem almost every time i get pizza here.
Pam Smith
Tried calling in order, No one answered Twice, so drove there and put in order at Drive Thur. Had wanted to order for order to be ready as I came back in town, why not a Live Person to Answer.
Our family just had an amazing experience with our local Donatos in Pataskala. While food order has been on point and deliveries on time - this experience really went above and beyond. With long work days and endless things to deal with …we ordered delivery and elected to pay cash. Paid for our order and tip, didn’t think anything of it. While we were enjoying our sub and salad we get a phone call from the store. Turns out that an extra $50 bill ended up hiding in the pile of cash given to our driver. They called to let us know and the driver brought it back - we did throw in additional tip. I can’t express my gratitude enough and am beyond impressed with the level of honesty we just experienced. I would recommend this location over and over! Thank you
Atmosphere: 5
Food: 5
Service: 5
Some of the worst customer service I’ve seen in a while. First of all the automated AI system that answers the phone couldn’t even complete my order due to not being able to take coupons. Earlier I had called the Buckeye Lake Donato’s on a Saturday evening around 6 PM and they were closed. This is why I called the Pataskala one and their customer service was not any better. Please always go above and beyond for your customers. I now see why we don’t order from them as much anymore and now we won’t at all. Pizza Cottage ended up getting our business. With a 3.7 review rating I can see why the customer service was lacking.
Atmosphere: 1
Service: 1
This place has great food, and great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs
I would normally give the Donatos in Pataskala 4 stars because of the quality of the food. However, when I visited on Sunday, August 3, 2025, I couldn't have been more disappointed. I ordered a sub sandwich in person. The manager, Chris, took my order. He told me it would take 20 minutes for the order. So I sat down and waited. The restaurant was not busy. Only one couple was seated. After 20 minutes, I stood up and waited 10 more minutes. I tried to get the manager's attention. He was busy talking. After a few me minutes, one of the workers asked if they could help me. I asked if my sandwich was ready. It was. It had been sitting on the counter for over 10 to 15 minutes. I asked the manager to refund my money, and that I expected better service. He never apologized. He said they were busy. Thus was not true. I hate incompetence. I told him to keep the food and left with my refund. I doubt I ever go back.
The cashier was super nice and the pizza was tasty.
Always good. When they accidentally made a mistake with one of the pizzas, they made another one and let me have both.
Food: 5
Service: 4
Wonderful pie!!
Atmosphere: 5
Food: 5
Service: 5
I went in for lunch. I have ordered online from here a couple of times prior. It is nice inside, seats around 50 inside. They also have outdoor seating. There is a counter when you walk in. You order from there. Ordered a small gluten-free pizza (cauliflower crust) and a drink. It's one of the best tasting gf pizzas. Order took about 15 minutes. I did go right at lunchtime, so they were a little busy. The manager was very nice. She took my order and then brought my pizza out to me. It is in a strip mall but has its own building and parking lot. It is easy to get into and out of. They have dedicated handicapped spots and a ramp to access the building.
Atmosphere: 4
Food: 5
Service: 5
This automated order system is b.s. couldn't do my order then got a call back from some random scam number with a sketchy sounding dude. Weird man I'll call another pizza place don't have time for this crazy stuff.
It was the only place nearby still serving food. I got a calzone. It was pretty good. Got mine with meatballs, green peppers, and black olives. Wish they let u get 4 ingredients, so I could add the tomatoes. I was exhausted and it being a big old calzone, it put me into an instant food coma, not what I wanted prior to a half hour drive, should have been expected. In hindsight, I should have skipped dinner, but that's no knock to donatos.
Restaurantji Recommends
Sunday afternoon lunchtime, the store was not what I would call clean, tables had cups, and other items on them. Not the friendliest customer service oriented type individuals working. The head cook wearing Kathy shorts looks slightly unprofessional. The food has just not been the same at any Donatos since they changed the recipes. And it’s very inconsistent from store to store. Definitely not nearly as much of a nightmare as the Donatos on Cassidy.
Great service. Manager Cameron was awesome.pizza just right.
Can the owner or store manager please teach their employees to tell the cars at the window whos orders are not ready to PLEASE PULL AROUND!! I am so tired of waiting in line when i know my order is ready and is just sitting there getting cold. The food here is usually consistent but i have this problem almost every time i get pizza here.
Tried calling in order, No one answered Twice, so drove there and put in order at Drive Thur. Had wanted to order for order to be ready as I came back in town, why not a Live Person to Answer.
Order was wrong for my last 2 deliveries.
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