When we ordered 2 pizzas online, the estimated wait/delivery time was 25-35 minutes.. after an hour had passed I called our local store to check on our order. She apologized and said the delivery driver was a few minutes away and our pizza was the next to be delivered, stating it would be no more than 20 minutes. Another hour goes by and the pizza has still not been delivered (8pm at this point). I called our local store again, asking for an update on our order.. She gave the same update, our pizza was next to be delivered and it would be no more than 20 minutes. Another 20 minutes goes by STILL NO PIZZA. I called back again, frustrated at this point, I asked if our pizza would even be warm at this point, as it had been 2.5 hours since I had ordered it.. she said they could remake our pizza but it would be a longer wait.. I asked if we could have a partial refund instead, because we had kiddos that needed to eat and it was a school night. She told me no, the manager wouldn’t allow a pizza to be delivered AND refunded.. She said if I wanted to speak to the district manager, she could pass along my information - which I agreed for her to do.. after another 20 minutes (almost 3 hours since ordering) we received our cold pizzas. Disgusted by the lack of customer service.
Sal Sajuan
Pizza is terrific! Very helpful staff that will attend to walk in customers within a reasonable amount of time.
Food: 5
Service: 5
Laurie J krotz
Gluten free pizza was so-so.
Atmosphere: 3
Food: 3
Service: 3
cyumm
Love there pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Cheezy, Build Your Own, Pepperoni Pizza, Cheezybread
Jessica Stantz
Called repeatedly for over an hour to be told to hold and get hung up repeatedly, each time I called back they would answer telling me to hold before even saying hello and hanging up. Worst experience ever and won’t be bothering to try again!
Service: 1
Joanna Billock
horrible service, manager was not attempting to manage anything. had back to the front the whole time, even though they were struggling.
Jacob Merriman
Perfect every
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Cheese, Cinnasquares, Chicken Wings, Build Your Own, Pepperoni Pizza, Chicken Club, Cheezybread
Isaiah Manz
Great pizza, though it needs more cheese, and less
Atmosphere: 4
Food: 4
Service: 5
OldGoat14
Total joke of a place, delivering occasionally with badly made pizzas and staff that can't operate the point of sale machines.Additional information; Last night i received the worst made and improperly cooked food EVER. Every crust edge was blown out, multiple bubbles on every piece of pizza. Which lead to pizzas with the outer half, burnt and inedible and all the toppings in the middle. The cheesebread was so underproofed, unstreched that it was white with a yellow tint and unmelted cheese and the dough was COLD in the middle. It was about half the size of a regular order and completely undercooked. This order was so obviously badly made that it could only be called intentional. The driver was holding the pizzas ON THEIR SIDE AS HE DELIVERED. So all the clump of toppings were stuck to the top of the box. I threw out the ENTIRE order. I am now following through with contacting the better business bureau and the health department for serving uncooked food. This place should be shuttered tomorrow and the manager and owner sued.
Atmosphere: 1
Food: 1
Service: 1
Reuben Wiegand
Great pizza! Great service! Didn't have to wait very long.
Definitely never had an issue here. They make what I want how I want it, prices are okay. Pizza is pretty good. Wait times usually are not bad at all.
Atmosphere: 5
Food: 5
Service: 5
Robin Hartsock McCord
Ordered our food at 11am for a 12:15 pickup . Got to store and was told we entered 2:15 when we clearly had email confirmation that they were 12:15. The manager said “ we are short staffed and have several orders ahead of you “ I asked him why those were more important when we ordered also . He shut the door on us and would not answer phone . We got out of drive through so we didn’t block anyone else but seems suspicious. We placed 4 orders , the last one placed was ready but the first 3 were not . All our cards were charged and we are just trying to cancel the orders and get our money back
When we ordered 2 pizzas online, the estimated wait/delivery time was 25-35 minutes.. after an hour had passed I called our local store to check on our order. She apologized and said the delivery driver was a few minutes away and our pizza was the next to be delivered, stating it would be no more than 20 minutes. Another hour goes by and the pizza has still not been delivered (8pm at this point). I called our local store again, asking for an update on our order.. She gave the same update, our pizza was next to be delivered and it would be no more than 20 minutes. Another 20 minutes goes by STILL NO PIZZA. I called back again, frustrated at this point, I asked if our pizza would even be warm at this point, as it had been 2.5 hours since I had ordered it.. she said they could remake our pizza but it would be a longer wait.. I asked if we could have a partial refund instead, because we had kiddos that needed to eat and it was a school night. She told me no, the manager wouldn’t allow a pizza to be delivered AND refunded.. She said if I wanted to speak to the district manager, she could pass along my information - which I agreed for her to do.. after another 20 minutes (almost 3 hours since ordering) we received our cold pizzas. Disgusted by the lack of customer service.
Pizza is terrific! Very helpful staff that will attend to walk in customers within a reasonable amount of time.
Food: 5
Service: 5
Gluten free pizza was so-so.
Atmosphere: 3
Food: 3
Service: 3
Love there pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Cheezy, Build Your Own, Pepperoni Pizza, Cheezybread
Called repeatedly for over an hour to be told to hold and get hung up repeatedly, each time I called back they would answer telling me to hold before even saying hello and hanging up. Worst experience ever and won’t be bothering to try again!
Service: 1
horrible service, manager was not attempting to manage anything. had back to the front the whole time, even though they were struggling.
Perfect every
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Cheese, Cinnasquares, Chicken Wings, Build Your Own, Pepperoni Pizza, Chicken Club, Cheezybread
Great pizza, though it needs more cheese, and less
Atmosphere: 4
Food: 4
Service: 5
Total joke of a place, delivering occasionally with badly made pizzas and staff that can't operate the point of sale machines.Additional information; Last night i received the worst made and improperly cooked food EVER. Every crust edge was blown out, multiple bubbles on every piece of pizza. Which lead to pizzas with the outer half, burnt and inedible and all the toppings in the middle. The cheesebread was so underproofed, unstreched that it was white with a yellow tint and unmelted cheese and the dough was COLD in the middle. It was about half the size of a regular order and completely undercooked. This order was so obviously badly made that it could only be called intentional. The driver was holding the pizzas ON THEIR SIDE AS HE DELIVERED. So all the clump of toppings were stuck to the top of the box. I threw out the ENTIRE order. I am now following through with contacting the better business bureau and the health department for serving uncooked food. This place should be shuttered tomorrow and the manager and owner sued.
Atmosphere: 1
Food: 1
Service: 1
Great pizza! Great service! Didn't have to wait very long.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quick meal at a great price. Server was friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Definitely never had an issue here. They make what I want how I want it, prices are okay. Pizza is pretty good. Wait times usually are not bad at all.
Atmosphere: 5
Food: 5
Service: 5
Ordered our food at 11am for a 12:15 pickup . Got to store and was told we entered 2:15 when we clearly had email confirmation that they were 12:15. The manager said “ we are short staffed and have several orders ahead of you “ I asked him why those were more important when we ordered also . He shut the door on us and would not answer phone . We got out of drive through so we didn’t block anyone else but seems suspicious. We placed 4 orders , the last one placed was ready but the first 3 were not . All our cards were charged and we are just trying to cancel the orders and get our money back
The best of the best in pizzas
Great pizza as always
Loading...