Hot Head Burritos

My bowl was as good as always except the Brown rice was underdone. It was quite crunchy & I believe that was the culprit that bothered my stomach afterwards.

Atmosphere: 5

Food: 4

Service: 5

The Sunday and Monday specials are very cost effective but no matter the cost the food is excellent!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl, Steak, Quesadilla, Sweet Habanero, Steak Bowl

Need one in Fremont Ohio

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Regular Burrito, Li'l Burrito

Delicious!

Atmosphere: 5

Food: 5

Service: 5

Quite possibly the best bowl I've ever had at HH.

Atmosphere: 5

Food: 5

Service: 5

Friendly staff. Great food! Better than Chipotle in my opinion!

Atmosphere: 5

Food: 5

Service: 5

I think the staff could benefit from better training and understanding when it comes to food allergens. When I came in and mentioned my allergy, I was met with blank stares instead of guidance or recommendations on what I could or couldn’t have.

It was disappointing because there aren’t many quick, fast-food style places I can safely order from, and I was genuinely excited to try Hot Heads. While I’m very aware of my allergy and usually know what I can and can’t eat, it’s reassuring when the staff is knowledgeable enough about their products to help answer questions or make suggestions if needed.

This experience left me feeling a bit let down, and I hope improvements can be made in allergen awareness and customer support in the future.

Service: 1

I had the quesadilla, it was basically a burrito in a quesadilla shape. Had to eat it with a fork and knife...weird.

Atmosphere: 5

Food: 3

Service: 5

Best food and good services would rate it 10/5 if I could

Atmosphere: 5

Food: 5

Service: 5

Absolutely unacceptable experience.

I placed a takeout order at 9:11 PM for pickup at 9:30 PM. My pregnant fiancée was specifically craving a bowl with no sauce. When I arrived, I immediately noticed the bowl had sauce on it.

I politely asked if it could be remade. Bryson, the manager on duty, had AirPods in and was clearly rushing to close up—well before the 10 PM posted closing time. He slapped together a new bowl sloppily, using noticeably reduced portions, and tried to mask it with an overload of sour cream. I asked if everything was included—he confidently said yes. It wasn't. The bowl was ice cold and missing major ingredients.

When I got home and opened it, my fiancée—pregnant and emotional—broke down in tears. The bowl was practically empty: no veggies, 1/4 portions of everything else, and freezing cold. There is no excuse for this. If your store is open, the quality should remain consistent from open to close.

I called back to request a refund. Bryson answered and stood by his work, saying it was done “by the book.” When I pointed out missing ingredients like the pan-seared veggies, his story started to change. Though initially respectful, his tone quickly shifted when I asked how he planned to resolve the situation. He refused to take accountability, insisted the food met standards, and claimed they were busy—even though I was the only customer there.

The worst part? He laughed when I mentioned filing a complaint and sarcastically wished me luck speaking to the GM—implying nothing would come of it. No apology, no compensation, just disrespect.

It’s now 10 PM on a Monday night and we’re scrambling to find another dinner. This experience was beyond disappointing—it was outright disrespectful.

Avoid this location at all costs. If negative stars were possible, they’d earn it. This store does not value its customers, quality, or basic decency. I sincerely hope management takes this seriously, and if not, I hope a better-run business takes its place.

Atmosphere: 1

Food: 1

Service: 1

Always a good experience here. Quick good food .

First time in I had the pork bowl with queso 🤤 can't wait to try the steak great service

TERRIBLE TERRIBLE SERVICE! EMPLOYEE WAS RUDE & MANAGER BEYOND HATEFUL! DEFINATELY WORTH DRIVE TO DIFFERENT LOCATION! HOT HEAD IS GREAT BUT THIS LOCATION SUCKS!!!

Last time there the server used a tablespoon to portion out my rice , beans ,meat and the burrito was significantly smaller than Chipotle's burrito.

First of all $53 for 3 people. Im just at a loss for words. The food was HORRIBLE to say the least. Everything has cilantro, not catering at all to ppl who are allergic. Yall charge for every little thing! And the kicker......I PURCHASED small containers of salsa....3 of them.....they all tasted like they were carbonated, every single one! All 3 containers set on my counter top and every single lid popped off the containers and the stuff was bubbling like a science experiment! YALL ARE SERVING SPOILED SALSA TO THE PUBLIC AND CHARGING FOR IT! HOW DO YOU NOT KNOW THAT! NEVER AGAIN!