On this visit, I purchased a blueberry muffin priced at $3.59 and tendered a $5 bill to the cashier. The cashier incorrectly entered the transaction into the point-of-sale system as if exact change had been provided. As a result, I was initially given only $1 in change, despite being owed additional change. After reviewing the receipt and bringing the discrepancy to the cashier’s attention, she acknowledged the issue and stated she believed she owed me more. Rather than immediately correcting the cash discrepancy, she offered an additional pastry in place of returning the correct change. I agreed to this resolution at that time. However, before completing this offer, the cashier requested managerial assistance. When the manager arrived, the register was opened and my remaining change was returned, but the previously offered pastry was no longer provided or acknowledged. Upon further review of my receipt, it was clear that the cashier had entered the payment as exact change, despite receiving $5. This represents an error in transaction processing and raises concerns regarding accuracy and internal controls at the register. I then requested to speak directly with the manager, Carrie, to address the issue. The response I received was dismissive, with the matter characterized as insignificant and my concerns minimized. I was also told that contacting corporate would not matter, which is an inappropriate response to a customer raising a legitimate transactional concern. This experience reflects deficiencies in cash-handling accuracy, customer-service standards, and managerial professionalism. Employees operating a cash register should be properly trained to enter payments accurately and promptly correct discrepancies when identified. I have contacted corporate to formally document this incident and request appropriate review.
Atmosphere: 1
Food: 1
Service: 1
Kathy Berger
Our first visit trying out the unlimited coffee. The coffee was awesome and the people were very friendly. Love love love the sugar cookies... Great experience!
Atmosphere: 5
Food: 5
Service: 5
Christine Mcardle
Wonderfully warm on a good winter night
Atmosphere: 5
Food: 5
Service: 5
Sherry Clark
My sandwich was overcooked and the bread was hard. For the prices you think it would've been perfect
Atmosphere: 4
Food: 3
Service: 4
Kathern Rodriguez
All I wanted was a grilled cheese and a cup of soup...this is ABSOLUTELY THE WORST grilled cheese I've ever had. There was hardly any cheese, the bread was less than toasted and soggy. Extremely disappointing especially when ur supposed to be known for ur sandwiches
Food: 1
Service: 5
Singh Arjun
Went to Panera after a lifetime. First time at Perrysburg location. This is Nice & quiet location and I enjoyed my meal
Keith Hunsinger
It is exactly what you expect. The coffee was great and the pastries were fresh. Staff was patient and friendly.
Atmosphere: 5
Food: 5
Service: 5
Sharon Clark
Quiet place to work and visit. Their food is always consistent and delicious. I LOVE their iced tea!
Very nice Panera. The service was good and so was the food. The staff was friendly and the restrooms were clean. This location seems bigger than most; the fireplace is a nice touch.
Atmosphere: 5
Food: 5
Service: 5
Jason Costello
Better fast food.
Atmosphere: 2
Food: 3
Service: 4
Jill Sonick
Food was delicious. They somehow forgot our order though so it took a very long time to get our food.
Atmosphere: 4
Food: 4
Service: 3
Family_Fur_Love
very disappointed in the service of Penera lately. i remember when it was hard to get a job there because you had to be customer and quality focused. it just seems as if they have lost the original meaning of what they represented.
On this visit, I purchased a blueberry muffin priced at $3.59 and tendered a $5 bill to the cashier. The cashier incorrectly entered the transaction into the point-of-sale system as if exact change had been provided. As a result, I was initially given only $1 in change, despite being owed additional change.
After reviewing the receipt and bringing the discrepancy to the cashier’s attention, she acknowledged the issue and stated she believed she owed me more. Rather than immediately correcting the cash discrepancy, she offered an additional pastry in place of returning the correct change. I agreed to this resolution at that time.
However, before completing this offer, the cashier requested managerial assistance. When the manager arrived, the register was opened and my remaining change was returned, but the previously offered pastry was no longer provided or acknowledged.
Upon further review of my receipt, it was clear that the cashier had entered the payment as exact change, despite receiving $5. This represents an error in transaction processing and raises concerns regarding accuracy and internal controls at the register.
I then requested to speak directly with the manager, Carrie, to address the issue. The response I received was dismissive, with the matter characterized as insignificant and my concerns minimized. I was also told that contacting corporate would not matter, which is an inappropriate response to a customer raising a legitimate transactional concern.
This experience reflects deficiencies in cash-handling accuracy, customer-service standards, and managerial professionalism. Employees operating a cash register should be properly trained to enter payments accurately and promptly correct discrepancies when identified. I have contacted corporate to formally document this incident and request appropriate review.
Atmosphere: 1
Food: 1
Service: 1
Our first visit trying out the unlimited coffee. The coffee was awesome and the people were very friendly. Love love love the sugar cookies...
Great experience!
Atmosphere: 5
Food: 5
Service: 5
Wonderfully warm on a good winter night
Atmosphere: 5
Food: 5
Service: 5
My sandwich was overcooked and the bread was hard. For the prices you think it would've been perfect
Atmosphere: 4
Food: 3
Service: 4
All I wanted was a grilled cheese and a cup of soup...this is ABSOLUTELY THE WORST grilled cheese I've ever had. There was hardly any cheese, the bread was less than toasted and soggy. Extremely disappointing especially when ur supposed to be known for ur sandwiches
Food: 1
Service: 5
Went to Panera after a lifetime.
First time at Perrysburg location. This is Nice & quiet location and I enjoyed my meal
It is exactly what you expect. The coffee was great and the pastries were fresh. Staff was patient and friendly.
Atmosphere: 5
Food: 5
Service: 5
Quiet place to work and visit.
Their food is always consistent and delicious. I LOVE their iced tea!
Atmosphere: 4
Food: 5
Service: 4
Always nice good food that's afordable
Atmosphere: 5
Food: 5
Service: 5
Food was good, restaurant was clean
Restaurantji Recommends
Great place and customer service. Very clean!
Atmosphere: 5
Food: 5
Service: 5
Very nice Panera. The service was good and so was the food. The staff was friendly and the restrooms were clean. This location seems bigger than most; the fireplace is a nice touch.
Atmosphere: 5
Food: 5
Service: 5
Better fast food.
Atmosphere: 2
Food: 3
Service: 4
Food was delicious. They somehow forgot our order though so it took a very long time to get our food.
Atmosphere: 4
Food: 4
Service: 3
very disappointed in the service of Penera lately. i remember when it was hard to get a job there because you had to be customer and quality focused. it just seems as if they have lost the original meaning of what they represented.
Food: 2
Service: 1
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