Came by on April 2nd 2024 and the store was closed early, online it says the store is closed at 9:30pm so I’m confused why the store was closed one hour early.
Kessashun Arthur
I used to go to Cold Stone as a kid all the time (before I had any discerning tastebuds lol). Over a decade later, I found myself revisiting this place a couple of times. Their "creations" are what give them the edge over pretty much every other ice cream spot around town. You get smooth creamy textures, an abundance of toppings/flavors, so many good-looking options that you'll be standing around indecisive on every visit, and no creativity of your own is needed. They definitely stole part of my heart away from Graeter's, and I'm very glad I decided to re-live childhood memories at Cold Stone. Top-notch ice cream chain!
Recommended dishes: Cake Batter Ice Cream, Apple Pie a La Cold Stone
Shiva Pericherla
They don’t know how to take orders, they should learn how to take orders.
Atmosphere: 2
Food: 5
Service: 1
george morgan
Worst Customer service, on 1/6/24 went to pick up my Daughter order around 6:30pm. Went to the pick up window and gave young girl with Long Curly Hair My daughter name which is not a Common name. She got ice cream out the Small fridge then asked me for the pick up receipt. So what was the Purpose of Asking for the pick up name then Asking to see the Receipt Afterwards. Had to go on my phone and Show her the Receipt that my Daughter sent me. It was really a Weird moment Like either I'm a Thief or She's Racist, Which one is it. To top it off my daughter ice cream didn't have the cookie Dough Topping that was ordered.
Atmosphere: 1
Food: 1
Service: 1
Thomas Smith
The new take 5 treat is a gotta have it.
Tripl E
Good stuff after wrestling all weekend
Sophia Brandao
I LOVE Cold Stone so much, Their ice cream is delicious ????!
Anne Mauro
They work hard and get the ice cream right. Writing a review more for Cold Stone itself, not a critique of the employees. But please stop making them sing when there's tips. It's cruel. To be singing for every customer. There were 3 in a row for tips. Come on now. Just let them work. No one wants to sing all day while scooping ice cream.
Em Dini
Emily DiNinno is the best worker! I love coldstone bunches
shalini gandhi
I love cold stone ice cream. I bought 2 different flavors Everybody’s family size love it shareable ice cream to go.I paid tip and there was no thank you said for that. The girl behind the counter was very rude to me. Without using please she asked me to move from the counter without giving my 2 family size love it boxes.
I really like the ice cream here, by far better than Dairy Queen.I’m dinging two star for customer service. Every time I go, I get the exact same thing. I have Asperger’s so I really like consistency and often order the same things at restaurants. But every time I go, the price is different, I order the same thing, same size. You have to actually watch them as they make your order bc they won’t put all the ingredients that you asked for but still charge you for them. You can tell they hate cutting up the cookie dough pieces bc you will get half the amount you’re supposed to get (putting the amount of a like it in the gotta have it size)I understand the employees are kids, but they’re so rude. Every time I go, they Have to finish their conversations before greeting you, hide in the back and talk. They didn’t clean the table before making my ice cream and it had peanut butter from the previous person in my order. Your employees are Absolutely ruining the atmosphere of your business.
Gregory Wilson
Ordered a Reese's peanut butter Milkshake. Received the equivalent of chocolate milk. Definitely not worth almost $7.Update 4-6-2023: I decided to press my luck and try again. Alas, still just chocolate milk. They need to train their personnel to either use less milk or add more chocolate because this is disgusting.
Emily T
The girl there was super kind and happy to let me try different flavors and gave me some new suggestions to try!
Emily Tebeau
The girl there was super kind and happy to let me try different flavors and gave me some new suggestions to try!
Came by on April 2nd 2024 and the store was closed early, online it says the store is closed at 9:30pm so I’m confused why the store was closed one hour early.
I used to go to Cold Stone as a kid all the time (before I had any discerning tastebuds lol). Over a decade later, I found myself revisiting this place a couple of times. Their "creations" are what give them the edge over pretty much every other ice cream spot around town. You get smooth creamy textures, an abundance of toppings/flavors, so many good-looking options that you'll be standing around indecisive on every visit, and no creativity of your own is needed. They definitely stole part of my heart away from Graeter's, and I'm very glad I decided to re-live childhood memories at Cold Stone. Top-notch ice cream chain!
Recommended dishes: Cake Batter Ice Cream, Apple Pie a La Cold Stone
They don’t know how to take orders, they should learn how to take orders.
Atmosphere: 2
Food: 5
Service: 1
Worst Customer service, on 1/6/24 went to pick up my Daughter order around 6:30pm. Went to the pick up window and gave young girl with Long Curly Hair My daughter name which is not a Common name. She got ice cream out the Small fridge then asked me for the pick up receipt. So what was the Purpose of Asking for the pick up name then Asking to see the Receipt Afterwards. Had to go on my phone and Show her the Receipt that my Daughter sent me. It was really a Weird moment Like either I'm a Thief or She's Racist, Which one is it. To top it off my daughter ice cream didn't have the cookie Dough Topping that was ordered.
Atmosphere: 1
Food: 1
Service: 1
The new take 5 treat is a gotta have it.
Good stuff after wrestling all weekend
I LOVE Cold Stone so much, Their ice cream is delicious ????!
They work hard and get the ice cream right. Writing a review more for Cold Stone itself, not a critique of the employees. But please stop making them sing when there's tips. It's cruel. To be singing for every customer. There were 3 in a row for tips. Come on now. Just let them work. No one wants to sing all day while scooping ice cream.
Emily DiNinno is the best worker! I love coldstone bunches
I love cold stone ice cream. I bought 2 different flavors Everybody’s family size love it shareable ice cream to go.I paid tip and there was no thank you said for that. The girl behind the counter was very rude to me. Without using please she asked me to move from the counter without giving my 2 family size love it boxes.
Restaurantji Recommends
Good ice cream with fun staff.
I really like the ice cream here, by far better than Dairy Queen.I’m dinging two star for customer service. Every time I go, I get the exact same thing. I have Asperger’s so I really like consistency and often order the same things at restaurants. But every time I go, the price is different, I order the same thing, same size. You have to actually watch them as they make your order bc they won’t put all the ingredients that you asked for but still charge you for them. You can tell they hate cutting up the cookie dough pieces bc you will get half the amount you’re supposed to get (putting the amount of a like it in the gotta have it size)I understand the employees are kids, but they’re so rude. Every time I go, they Have to finish their conversations before greeting you, hide in the back and talk. They didn’t clean the table before making my ice cream and it had peanut butter from the previous person in my order. Your employees are Absolutely ruining the atmosphere of your business.
Ordered a Reese's peanut butter Milkshake. Received the equivalent of chocolate milk. Definitely not worth almost $7.Update 4-6-2023: I decided to press my luck and try again. Alas, still just chocolate milk. They need to train their personnel to either use less milk or add more chocolate because this is disgusting.
The girl there was super kind and happy to let me try different flavors and gave me some new suggestions to try!
The girl there was super kind and happy to let me try different flavors and gave me some new suggestions to try!