Ordered directly from Pizza hut for delivery. They had it delivered by doordash. The driver sat there for over 15 minutes with my food in his car waiting for a 2nd order. Then delivered the second order first. My order of pizza and wings arrived cold and my breads breadsticks were missing. The driver barely understood any English and blamed the store. It took over 20 minutes on the phone with the store to get anything resolved. They are re-delivering the missing breadsticks, but refuse to help with the food arriving cold. Telling me to contact doordash and hang up on me. You can't contact DoorFash about an order you placed directly with Pizza Hut. I will be calling the corporate office about this pathetic service.
Atmosphere: 1
Food: 1
Service: 1
D Dank
Aweful said it would be delivered in 30 and 40 minutes they just made it over 90 minutes. DoorDash delivery guy standing in the restaurant waiting waiting waiting waiting nobody called. Nobody said it’s gonna be late. Please don’t order pizza from this place if you going to do delivery it’s awful. I deliver pizza for five years got me to college. I never deliver a pizza over 40 minutes.
Service: 1
Erica Hatton
I am writing to formally report an extremely troubling and humiliating experience I had at your Pickerington location on December 31, 2025. Earlier that day, I called and placed a phone order. The individual who took my order informed me it would be ready in 30–45 minutes. After waiting well beyond that timeframe, I called back to check on the status of my order and was transferred to the Whitehall location for whatever reason. I was simply calling to confirm whether my order was ready for pickup. Upon arriving at the store, I waited on the phone and in-store for a total of nearly two hours. A blonde woman with glasses working the register informed me she could not locate my order. Shortly after, a woman who identified herself as either the general manager or district manager approached me and asked to see my phone. She also stated she could not find my order in the system. When I explained that I had been waiting for approximately two hours and that this issue was not my fault, her demeanor became dismissive and hostile. She repeatedly told me that I did not have an order at the store, mentioned that there were “20 people ahead of me,” referenced an OSU game, and commented on the cold weather—none of which had anything to do with the issue at hand. When I asked what could be done to resolve the situation, I was told I would have to place a new order, with no estimated wait time provided. Her tone was rude, condescending, and unprofessional. She raised her voice, spoke over me, and made me feel targeted and humiliated in front of others. The interaction left me feeling disrespected and deeply uncomfortable. As a customer, I should never feel dismissed, stereotyped, or treated as though my concern is insignificant—especially when the issue stemmed from the store’s own error. This experience was unacceptable and does not reflect the level of service any customer should receive. I am taking further action taken, and taking steps to ensure no other customer is subjected to similar treatment. I will be writing a certified letter to corporate and other chairman to dispute the matter.
Atmosphere: 1
Food: 1
Service: 1
Tom Eller
I don't understand the new model where they don't have menus or wait staff the counter helper was nice but the company is cheapening the experience and going to lose to domino's or the other cheap pizza places
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Dave Sherrod
Fast perfect pizza thanks
Atmosphere: 4
Food: 5
Service: 5
Shannon Thouvenin
Ordered a pizza from Pizza Hut online November 7th. My husband went to pick up our order, and after they opened the box and showed him the pizza, it was determined that it was completely a wrong order.
They had some sort of corporate visitors that day, and ended up remaking the pizza, while my husband waited another 15 minutes.
They offered a $5 off discount on our next order, and just said give your name when you order it. 2 weeks later, they will not honor what they said.
Luckily, Pickerington has a lot of other pizza options for us in the future.
Atmosphere: 2
Food: 3
Service: 1
Rick
Everything was great! The new roasted garlic cheese sticks were amazing! Thanks to the waitress for recommending them!
HORRIBLE! I ordered food- took my money and went to pick it up and it was CLOSED. It’s 12pm! Nobody is answering and corporate sucks just as bad.
Xavier Gonzalez
Come here if you enjoy contaminated and unsanitary food with a side of poor management. After picking up my order in person, 30 minutes late but this is the norm apparently, I get home to discover it’s ice cold. This is my usual experience with Pizza Hut so I paid it no extra mind. That was until my son, who has Alopecia, pulled a long black curly hair out of his mouth that was intwined in his order of fries. The rest of the fries, 3 orders of wings, as well as 2 pizzas had to be disposed of. Clearly everything made in that kitchen was contaminated. When I contacted the store, I was told I could get $4 off of my next order or bring all of the food back so they can remake it. Any reasonable person knows that both of those “solutions” are unreasonable. I was then told if I didn’t like it I could contact HR, so I did. After being given the run around and told refunds or credits were on their way, 2 months later still nothing. A1 job to those at Pizza Hut who figured out how to really stick it to their customer base and provide the most unsatisfactory and unprofessional service I’ve encountered in a long while.
Atmosphere: 1
Food: 1
Service: 1
Toren Cassell
This store has to be the worst I have ever dealt with and I never plan to return
Called to order a pizza at 10:11 pm for me and my minor children that I raise by myself, and nobody ever answered the phone at the local store after being transferred from a 3rd party telling me their card machine wasn't working literally sat on the phone until they closed and still never got an answer do better!!!
Service: 1
LaChelle Robinson-Stearns
The food was good, the employees were very good as far as customer service & being accommodating & polite.
Atmosphere: 4
Food: 4
Service: 5
Allan H
Menu says side Salas available..no side salad. Ordered a small pan pizza. Was specific not a personal pan. Gave me a medium and tried to charge me for a medium. They tell me no such thing as small, but it is on their menu. They did not tell me there was no such thing as a small pizza. Told them I was not paying medium price when I asked for a small pizza. That mistake was on them.
Atmosphere: 2
Food: 3
Service: 1
Mic Sublyme
Staff was slow and unfriendly.
Atmosphere: 3
Food: 4
Service: 3
Vanetta Wilson
The food here is hit or miss. Stopped in this evening for a small pizza and wings. Got home and opened the box to these sad looking boneless wings. How is this even acceptable to serve paying customers? Is it too much effort to cover the wing in sauce? I might be done with this location. Disappointed too many times.
Ordered directly from Pizza hut for delivery. They had it delivered by doordash. The driver sat there for over 15 minutes with my food in his car waiting for a 2nd order. Then delivered the second order first. My order of pizza and wings arrived cold and my breads breadsticks were missing. The driver barely understood any English and blamed the store. It took over 20 minutes on the phone with the store to get anything resolved. They are re-delivering the missing breadsticks, but refuse to help with the food arriving cold. Telling me to contact doordash and hang up on me. You can't contact DoorFash about an order you placed directly with Pizza Hut. I will be calling the corporate office about this pathetic service.
Atmosphere: 1
Food: 1
Service: 1
Aweful said it would be delivered in 30 and 40 minutes they just made it over 90 minutes. DoorDash delivery guy standing in the restaurant waiting waiting waiting waiting nobody called. Nobody said it’s gonna be late. Please don’t order pizza from this place if you going to do delivery it’s awful. I deliver pizza for five years got me to college. I never deliver a pizza over 40 minutes.
Service: 1
I am writing to formally report an extremely troubling and humiliating experience I had at your Pickerington location on December 31, 2025.
Earlier that day, I called and placed a phone order. The individual who took my order informed me it would be ready in 30–45 minutes. After waiting well beyond that timeframe, I called back to check on the status of my order and was transferred to the Whitehall location for whatever reason. I was simply calling to confirm whether my order was ready for pickup.
Upon arriving at the store, I waited on the phone and in-store for a total of nearly two hours. A blonde woman with glasses working the register informed me she could not locate my order. Shortly after, a woman who identified herself as either the general manager or district manager approached me and asked to see my phone. She also stated she could not find my order in the system.
When I explained that I had been waiting for approximately two hours and that this issue was not my fault, her demeanor became dismissive and hostile. She repeatedly told me that I did not have an order at the store, mentioned that there were “20 people ahead of me,” referenced an OSU game, and commented on the cold weather—none of which had anything to do with the issue at hand. When I asked what could be done to resolve the situation, I was told I would have to place a new order, with no estimated wait time provided.
Her tone was rude, condescending, and unprofessional. She raised her voice, spoke over me, and made me feel targeted and humiliated in front of others. The interaction left me feeling disrespected and deeply uncomfortable. As a customer, I should never feel dismissed, stereotyped, or treated as though my concern is insignificant—especially when the issue stemmed from the store’s own error.
This experience was unacceptable and does not reflect the level of service any customer should receive. I am taking further action taken, and taking steps to ensure no other customer is subjected to similar treatment. I will be writing a certified letter to corporate and other chairman to dispute the matter.
Atmosphere: 1
Food: 1
Service: 1
I don't understand the new model where they don't have menus or wait staff the counter helper was nice but the company is cheapening the experience and going to lose to domino's or the other cheap pizza places
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Fast perfect pizza thanks
Atmosphere: 4
Food: 5
Service: 5
Ordered a pizza from Pizza Hut online November 7th. My husband went to pick up our order, and after they opened the box and showed him the pizza, it was determined that it was completely a wrong order.
They had some sort of corporate visitors that day, and ended up remaking the pizza, while my husband waited another 15 minutes.
They offered a $5 off discount on our next order, and just said give your name when you order it. 2 weeks later, they will not honor what they said.
Luckily, Pickerington has a lot of other pizza options for us in the future.
Atmosphere: 2
Food: 3
Service: 1
Everything was great! The new roasted garlic cheese sticks were amazing! Thanks to the waitress for recommending them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Pizza, Pepperoni Pizza
HORRIBLE! I ordered food- took my money and went to pick it up and it was CLOSED. It’s 12pm! Nobody is answering and corporate sucks just as bad.
Come here if you enjoy contaminated and unsanitary food with a side of poor management. After picking up my order in person, 30 minutes late but this is the norm apparently, I get home to discover it’s ice cold. This is my usual experience with Pizza Hut so I paid it no extra mind. That was until my son, who has Alopecia, pulled a long black curly hair out of his mouth that was intwined in his order of fries. The rest of the fries, 3 orders of wings, as well as 2 pizzas had to be disposed of. Clearly everything made in that kitchen was contaminated. When I contacted the store, I was told I could get $4 off of my next order or bring all of the food back so they can remake it. Any reasonable person knows that both of those “solutions” are unreasonable. I was then told if I didn’t like it I could contact HR, so I did. After being given the run around and told refunds or credits were on their way, 2 months later still nothing. A1 job to those at Pizza Hut who figured out how to really stick it to their customer base and provide the most unsatisfactory and unprofessional service I’ve encountered in a long while.
Atmosphere: 1
Food: 1
Service: 1
This store has to be the worst I have ever dealt with and I never plan to return
Restaurantji Recommends
Called to order a pizza at 10:11 pm for me and my minor children that I raise by myself, and nobody ever answered the phone at the local store after being transferred from a 3rd party telling me their card machine wasn't working literally sat on the phone until they closed and still never got an answer do better!!!
Service: 1
The food was good, the employees were very good as far as customer service & being accommodating & polite.
Atmosphere: 4
Food: 4
Service: 5
Menu says side Salas available..no side salad. Ordered a small pan pizza. Was specific not a personal pan. Gave me a medium and tried to charge me for a medium. They tell me no such thing as small, but it is on their menu. They did not tell me there was no such thing as a small pizza. Told them I was not paying medium price when I asked for a small pizza. That mistake was on them.
Atmosphere: 2
Food: 3
Service: 1
Staff was slow and unfriendly.
Atmosphere: 3
Food: 4
Service: 3
The food here is hit or miss. Stopped in this evening for a small pizza and wings. Got home and opened the box to these sad looking boneless wings. How is this even acceptable to serve paying customers? Is it too much effort to cover the wing in sauce? I might be done with this location. Disappointed too many times.
Atmosphere: 4
Food: 3
Service: 3
Loading...