I would have never mentioned the negative experience i had if i had not heard the girls working on 2/25/2024 complaining about the heavier than normal business on a Sunday. The girl Paige complained “isn’t it Sunday?” Was muttered to her coworker wile the lobby filled with customers to make their paychecks. To me, it was unprofessional and they gave off very unpleasant vibes as neither of them offered or suggest their favorite chocolates to new customer nor did they greet anyone. The look on their faces was enough to show the disgruntled and annoyance they felt even being there. So while the coffee and chocolate was delicious the customer service was a total fail and quite frankly , Do better on your Sunday Staff Winans. No one wants to come in on a beautiful sunny day to a drag of service.
Atmosphere: 5
Food: 4
Service: 1
Melody Richardson
Best coffees ever!! Especially the carmel Frappuccino! And the chocolates. And the service...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dark Chocolate Buckeyes
Maximus Shore
Sarah was super nice and sweet to me and made a very delicious drink! Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Grace Walker
We love stopping by Winans to get coffee and chocolate. The chocolate covered Oreos are the best! Shout out to our favorite barista Sarah! Always friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Seth Kiser
Great coffee and sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dark Chocolate Buckeyes
Ryan Fitchpatrick
This location has excellent service. I was assisted by Daria and she was very helpful and kind!
Atmosphere: 5
Food: 5
Service: 5
Lori Storer
My coworkers & I have been going to Winans Choclates & Coffee for a while now. First, we were going to the one in Troy. When we heard our favorite barista, Ashley moved to Piqua location on Spring Street to become a manager there, we just had to start going to that location. Ashley is friendly, loves her job, and her store is always clean and presentable. She takes pride in everything she does. When any of us walk in, she knows our drinks before ordering, which in my opinion is amazing considering some days there is eight to ten of us. Keep up the great work Ashley! Wherever you go, you have a pack of coffee lovers ready to follow you!
Atmosphere: 5
Food: 5
Service: 5
Jeremy Root
Giving a shout out to my favorite barista Sarah.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cherry Cordial
Jessica Root
I always have a great experience when visiting Winans in Piqua. The staff is so friendly and my favorite barista Sarah knows how to make my Highlander Grogg Iced Latte perfectly EVERYTIME!! The candy selection is out of this world and I'm a sucker for the peppermint bark, burbon cherries and bridge mix.I'm excited that they've recently started selling coffee pods so I can quickly brew up a Highlander Grogg at home!You won't be disappointed when you stop by, make sure you sat Hi to Sarah!!
Love this Winans location. Friendly, efficient service, great products, and you typically see a friend or two.
Atmosphere: 5
Food: 5
Service: 5
Namitha Srinath
I searched for dark chocolate mocha along the route and this establishment came up. I was a but apprehensive after reading a recent negative review on another location. So I called them. I was greeted by a friendly and polite staff member who assured me the chocolate is dark. The place is spotless. The restrooms are amazing. The girls were friendly. They steamed my mocha to a 130 per my request although 140 is the usual temp. They have an amazing selection of chocolate. Support local!!
Atmosphere: 5
Food: 5
Service: 5
Natalie Cooley
We were greeted with a yell “ We are only accepting cash” It was approximately 7:30pm. They were clearly annoyed with our business since they were closing in 30 minutes. She hurriedly handed our drink order without asking if we wanted whip. When I asked she grabbed my cup, ended up overflowing it all over my cup & counter. Our thoughts.. Just close at 7:30pm because the service was severely lacking. Not to mention the numerous others that left when they were greeted with cash only!!
We love Bluey and Winans Coffee and
Atmosphere: 5
Food: 5
Service: 5
I would have never mentioned the negative experience i had if i had not heard the girls working on 2/25/2024 complaining about the heavier than normal business on a Sunday. The girl Paige complained “isn’t it Sunday?” Was muttered to her coworker wile the lobby filled with customers to make their paychecks. To me, it was unprofessional and they gave off very unpleasant vibes as neither of them offered or suggest their favorite chocolates to new customer nor did they greet anyone. The look on their faces was enough to show the disgruntled and annoyance they felt even being there. So while the coffee and chocolate was delicious the customer service was a total fail and quite frankly , Do better on your Sunday Staff Winans. No one wants to come in on a beautiful sunny day to a drag of service.
Atmosphere: 5
Food: 4
Service: 1
Best coffees ever!! Especially the carmel Frappuccino! And the chocolates. And the service...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dark Chocolate Buckeyes
Sarah was super nice and sweet to me and made a very delicious drink! Great customer service.
Atmosphere: 5
Food: 5
Service: 5
We love stopping by Winans to get coffee and chocolate. The chocolate covered Oreos are the best! Shout out to our favorite barista Sarah! Always friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Great coffee and sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dark Chocolate Buckeyes
This location has excellent service. I was assisted by Daria and she was very helpful and kind!
Atmosphere: 5
Food: 5
Service: 5
My coworkers & I have been going to Winans Choclates & Coffee for a while now. First, we were going to the one in Troy. When we heard our favorite barista, Ashley moved to Piqua location on Spring Street to become a manager there, we just had to start going to that location. Ashley is friendly, loves her job, and her store is always clean and presentable. She takes pride in everything she does. When any of us walk in, she knows our drinks before ordering, which in my opinion is amazing considering some days there is eight to ten of us. Keep up the great work Ashley! Wherever you go, you have a pack of coffee lovers ready to follow you!
Atmosphere: 5
Food: 5
Service: 5
Giving a shout out to my favorite barista Sarah.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cherry Cordial
I always have a great experience when visiting Winans in Piqua. The staff is so friendly and my favorite barista Sarah knows how to make my Highlander Grogg Iced Latte perfectly EVERYTIME!! The candy selection is out of this world and I'm a sucker for the peppermint bark, burbon cherries and bridge mix.I'm excited that they've recently started selling coffee pods so I can quickly brew up a Highlander Grogg at home!You won't be disappointed when you stop by, make sure you sat Hi to Sarah!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Restaurantji Recommends
Best chocolates around and very friendly
Atmosphere: 5
Food: 5
Service: 5
Sarah makes the most delicious drinks ever!!!
Atmosphere: 5
Food: 5
Service: 5
Love this Winans location. Friendly, efficient service, great products, and you typically see a friend or two.
Atmosphere: 5
Food: 5
Service: 5
I searched for dark chocolate mocha along the route and this establishment came up. I was a but apprehensive after reading a recent negative review on another location. So I called them. I was greeted by a friendly and polite staff member who assured me the chocolate is dark. The place is spotless. The restrooms are amazing. The girls were friendly. They steamed my mocha to a 130 per my request although 140 is the usual temp. They have an amazing selection of chocolate. Support local!!
Atmosphere: 5
Food: 5
Service: 5
We were greeted with a yell “ We are only accepting cash” It was approximately 7:30pm. They were clearly annoyed with our business since they were closing in 30 minutes. She hurriedly handed our drink order without asking if we wanted whip. When I asked she grabbed my cup, ended up overflowing it all over my cup & counter. Our thoughts.. Just close at 7:30pm because the service was severely lacking. Not to mention the numerous others that left when they were greeted with cash only!!
Service: 1
Recommended dishes: Cocoa Bean