Long John Silver's | A&W

I would like to know that this is the second guaranteed time in the last week that my family has stopped at long johns after church service right now I just left long johns around 8:00 15 or 8:20 it is now 8:22 and I go to order food this time and I'm told I can't get rice because it takes 15 minutes and it'll be almost closing Time by the time it's done which shouldn't have been a big deal because they still have a good 45 minutes of being open but not only that I wouldn't have just complained about that but this is the second time this has happened the last time recently that we came after church which would have been Sunday evening my family wanted long johns and was told that at around 8:00 that everything was now made to order and it would be about a 10 or 15 minute wait and also that they were out of rice and that they couldn't make more because it was close to closing time so I would like to know who runs this place and if you're going to stop making food after 8:00 then you might want to close at 8:00 not 9:00 this is really frustrating this is one of my favorite restaurants and I'm getting really fed up with it if you guys are open and you have a good 45 minutes left to be open then why in the heck would you not service the customers that are there for food I don't care if it's one item or 20 or how much it is or not it's not right it's a laziness and I don't like it highly unsatisfied maybe you should consider hiring new employees that don't mind working while they are on the clock as long as they are working they are getting paid and if they're not willing to do what the job requires or make food for the customers then I would replace them point blank end of story

Atmosphere: 1

Food: 1

Service: 1

Love it, they are amazing and good great

Food: 5

Service: 5

It's never open, like it's 1:30 pm and it's closed

They open at 10:30 AM. Stood at the door till 10:39 Three workers looked at me and just kept On doing what they were doing not one time did they come and asked me what I needed. I called to see if they were open. They hung up the phone on me. Whoever is running this place is a joke

We haven't eaten at LJS for quite some time due to the food just not tasting very good. We decided to give them another try after we heard they were under new management and hired a whole new crew. I'm soooo glad we did!! The food is always hot and fresh, our order has been correct every time, and the service is always friendly and accommodating. We have ordered from this location 3 times over the last month and have been satisfied each time. Keep up the good work 😊

Atmosphere: 5

Food: 5

Service: 5

Drive thru takes forever been sitting here for 20 mins with another car ahead of me their still waiting on their food its ridiculous to wait this long

Great food. Best fast food around.

Atmosphere: 5

Food: 5

Service: 5

We decided to eat here today around 3:00 pm since we had coupons and glad we did. We ordered the two can dine and the spicy double cheeseburger combo. After waiting several minutes we received our orders. The food was hot and fresh and nice portions with great flavor and you can still get your own drink whenever you want plus refills in which many fastfood establishments are going away from this kind of service, so hats off to the person who prepared the food and the crew members that day, great job!

Atmosphere: 5

Food: 5

Service: 5

My first time ever eating at a long John’s the service was good for it being empty building seemed very clean (apparently they just opened back up) I don’t eat fish so I got a hamburger. Within an hour and a half I was puking. Extremely weak and lethargic left work early and even missed the next day due to food poisoning. Not sure how you mess up a hamburger but yall need to check your kitchen better. Day two and I’m still not back to normal. Don’t play around with peoples food!!!!

Atmosphere: 4

Service: 4

Ordered 4 meals with two pieces of fish in each gave us 3 tarter sauce when called the lady said that was their policy one packet per meat hello did you not hear me we ordered 4 complete meals done again !!!!!!

Food: 1

Service: 1

I love the food. I've never had any problems with any of the workers. I hope they reopen soon

Atmosphere: 5

Food: 5

Service: 5

I hope Long Johns is still actively monitoring this. I'm sad to see it's closed, and I saw all these negative comments left. Unfortunately you always hear the bad reviews and never any of the good ones. I just want you all to know any time I went there and placed a to go order, I never had any issues, the counter person was always friendly and polite and I got my orders, so I don't know if y'all just saw the negative Nancy's comments when that's all you get that's all you know. People are more apt to complain than they are to leave compliments. And for those of us that had no issues and enjoyed the food, I hope y'all just upgrade whatever preventative maintenance things that are needed and re open. If y'all close then there's no fast food seafood options left in Portsmouth. I always enjoyed the fish, coleslaw, shrimp, clam strips, crab cakes etc. And that A&W Root beer! For all the long John silver fans in the area, please don't close permanently! ?

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fish and Chips

Food was good service was fast

Atmosphere: 4

Food: 4

Service: 4

Dining room closed. Went to Drive Thru. Waited 10 minutes or so for the food to come out. They forgot my drink so I asked for that. Then while waiting I checked the bag. The waffle fries were missing. They said oops and went to cook them. 3-4 more minutes. Meanwhile the rest of the food getting cold in the car. Then after all that the hush puppies were old,hard and extremely greasy. Onion rings were undercooked. We won't be back when visiting from out of town. I used to work for LJS years ago. I can see why they are going under now.

Atmosphere: 1

Food: 1

Service: 1

Worst food I ever ate the hushpuppys. Washardas a rock no bread to them at all you could squeeze the greese out of all the food. Food was cold. And very old. I had to put it in the trash. 16.83. For food. That was so old could and greese my dogs. Would not eat it