Sonic Drive-In
928 12th St, Portsmouth
(740) 353-8814
Recent Reviews
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Service took forever understaffed. Shake was delicious.
Atmosphere: 2
Food: 5
Service: 3
They close the lobby way to early! The drive thru line is always way to long! Seems like their literally just there for a paycheck!
Kinda slow but food is always fresh. Prices are kinda steep though.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Onion Rings, Tots, Fries, Breakfast Burrito
Every single time I go here they forget something from my order. If you are ordering on app, it's probably best to go through the drive thru and not park or you will be waiting until drive thru is cleared.
Atmosphere: 3
Food: 1
Service: 2
Waited 10 minutes if not longer after placing order when i did finally get it fries were hard as a rock way overcooked and my chili footlong was cold cold disgusting will never go back again and if i was you i wouldnt either dont waste your time or your money.
Had a problem with and order. The manger fixed my order. Thank you
Atmosphere: 3
Food: 3
Service: 4
I did a mobile pickup order and they never brought my food out I waited for over 35 minutes I also pushed the call button and they never responded
Atmosphere: 1
Food: 1
Service: 1
The service was quick and friendly but the food was legitimately vile and neither the fries or the hotdog were hot or even lukewarm. Usually have pretty poor luck with sonics this was no exception.
Atmosphere: 3
Food: 1
Service: 5
My server Samantha was the greatest! Very bubbly, sweet, woman. I have only ever Uber'd my food from there. The whole team was most definitely a solid, powerhouse crew. When I pulled up, I wasn't sure how it all worked. To not look silly, I decided to eat inside. I'm currently on crutches, getting out and getting my jacket on for the heavy rain, dropped my phone and of course it went under the car. Samantha, seeing my struggles, took over the whole situation like a pro. She helped me sit back down in my driver's seat, put my crutches back in, all with rain hammering down , mind you,. She gets under my car, retrieves my phone for me. She sees I'm in pain and worn out, so she helps me ambulate my legs back into my car driver's seat. None of this is part of her job. Just decency and extreme Customer Service both turned up to 11. Then shows me the closest stall, tells me not to move, she'd take care of my order. Sure enough order placed, check in confirmed, and not 5 minutes later here comes this sweet, 5 foot tall, little dynamite, can't see her. I hear her say she's coming and I see a pair of super small pink sneakers bouncing on the ground and BOOM! The tray was here at my window! I'm a 6'2, 200lbs sticky man, and this girl was helping carry me to my car, getting my phone and crutches situated. Then puts ME in my car. All of this, with no mangers order or hesitation. Then, she was all smiles and courteous. And when my transaction was done, I thanked her. Very Humble, polite, and bubbly. But will pick up a gorilla and toss him in his car while getting his belongings back for him. The facility deserves credit for "vetting" an exceptional employee, and a BEAUTIFUL human being,, But Samantha deserves recognition of how fine tuned for both Customer Service and Emergency Care. I can't say enough about this. Thank You Samantha.
Parking: Plenty of spots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Onion Rings, Dr Pepper, Hot Dog
Foods always great, drinks were amazing, just slow service
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Not
Much to see here the food
Is ok but is messy and the fine in area is not the cleanest so I will avoid this place till it cleans up a little
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Strawberry
First time eating at a Sonic loved the food.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Food was excellent and I really enjoyed their new Red Bull drink
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Jr Deluxe Cheeseburger, Bacon Cheeseburger, Sandwich, Mozzarella Sticks
The Slush headquarters! The best onion rings and chili cheese tots. I love Sonic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Deluxe Cheeseburger, Soft Pretzel Twist, blt, Tots, Mozzarella Sticks
If you're looking for a job here, look elsewhere. The manager likes to schedule people for interviews and then not show up. Don't waste your time, because your time is just as valuable as theirs.
Atmosphere: 1
Food: 1
Service: 1
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