NEVER ORDER FOR DELIVERY! This is the third time we ordered for delivery, 3 out of 3 times they’ve messed up our order. We can’t ever even get our own order. Most recently, it was an hour and a half late, and pizza was cold. When asking for a refund, they denied us and asked for the wrong pizzas back.
Andrew Levering
Best pizza in Ohio. Always good pepperoni and fresh cheese. Fun place for the kids. Support local.
Dean Allard
Donatos requests a premium price for their products and until recently we were happy to pay it. We’ve lived in the area for 13 years. we have always had good consistent food from this location. Until a few months ago. Something has changed. There appears to be very little adult supervision at this location and the adults that are there do not care.
Food has become inconsistent. The service is non existent and no one seems to care. I’ll spend my money somewhere else after my recent experiences here.
Zaid
Place is great and the food is delicious!!!! People working here are really nice and appreciative!
Definitely recommend!
Iryna Chap
Can’t back again for their wonderful pizza we use to get for the last 6 years . Today we got pizza with few pieces of chicken for $20 large pizza. It seems like someone who prepared pizza for us completely disregarded company’s values and customers trust. We were deeply disappointed.
Zach Eisenbraun
Called in beforehand because we were going to dine in and had a big party. They were very accommodating. When we ordered our pizza, it was everything I expected. Absolutely was fantastic!!! We will visit again when we are in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Joe Massey
The manager here really cares about his service and quality of pizza. I will come back and continue to give my business here.
Vegetarian options: Good veggie pizza options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Don Sub, Works, Founders Favorite, Very Vegy - 12 Gluten Free Crust
Izzy
I ordered a contactless delivery and it came 45 minutes late and the order was wrong. I tried contacting the staff many times and the line was always busy. I will never order from here again.
Atmosphere: 1
Food: 1
Service: 1
Tim Voss
Pretty average taste and not all that much Pepperoni on a lage Pep pizza.
Atmosphere: 4
Food: 4
Service: 5
K
Thank you, Marquise, for always smiling and being so welcoming and helpful! It's great to see you at the end of a long day when one is hangry, lol!
Should have known better than to try ordering pizza from Donato's Powell location again. Stopped ordering from them several months ago because their website would not process transactions with my credit card. Was given no explanation by the store as to why this was happening. Oh well. So tried again recently, hoping tech issue was resolved. The charge went through. Yay! When pizza arrived, it included pepperoni topping, which I, a vegetarian, most certainly did not request. Tried calling store 3 times, but store was hanging up on me after about 10 rings. Called national number and they rang the store for me. What do you know, someone answered the phone. Told them what happened and they replaced the pizza in 20 minutes. Unfortunately, I requested extra mushrooms and normal amount of green olives, but the new pizza was overloaded with green olives and had normal amount of mushrooms. Unbelievable, but I guess ordering pizza from this store is not in the cards for me ever again. Too bad, because when they get it right, their pizza is the best.
Vegetarian options: Veg protein options are that toxic meat substitute stuff with a gazillion chemical ingredients. No vegan cheese is offered.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Very Vegy - 12 Gluten Free Crust
Charity Turner
Best pizza ever. Absolutely delicious. This location is on point. Fresh, custom made veggie, pepperoni, and cheese. Excellent salad. Casual and accommodating.
Vegetarian options: Very veggie pizza, cheese pizza, salads - super delicious!
Dietary restrictions: Gluten free options
Parking: Easy to park, accessible entrance and dining area
Kid-friendliness: Kids were nuts! But the dining area is casual and accommodating, and service was quick.
I remember why I stopped ordering donatos. Wish my kids knew the Donatos from the 90s.
Food: 1
Laura Smith
Ordered delivery, food was left on the porch without anyone knocking. Pizza was smashed under sub and entree salad. Called wondering where the food was 25 minutes later thinking maybe they were busy just to find out it was thrown on the porch and left. Was told they would give us credit for our next meal, which we spent over $50 and decided to use it today and we were argued with and told they don't have a credit. I love their food but can only afford it once in a great while but this, I am disappointed enough I won't ever order from the Powell Ohio on Sawmill Parkway again. They lie.
NEVER ORDER FOR DELIVERY! This is the third time we ordered for delivery, 3 out of 3 times they’ve messed up our order. We can’t ever even get our own order. Most recently, it was an hour and a half late, and pizza was cold. When asking for a refund, they denied us and asked for the wrong pizzas back.
Best pizza in Ohio. Always good pepperoni and fresh cheese. Fun place for the kids. Support local.
Donatos requests a premium price for their products and until recently we were happy to pay it. We’ve lived in the area for 13 years. we have always had good consistent food from this location. Until a few months ago. Something has changed. There appears to be very little adult supervision at this location and the adults that are there do not care.
Food has become inconsistent. The service is non existent and no one seems to care. I’ll spend my money somewhere else after my recent experiences here.
Place is great and the food is delicious!!!! People working here are really nice and appreciative!
Definitely recommend!
Can’t back again for their wonderful pizza we use to get for the last 6 years . Today we got pizza with few pieces of chicken for $20 large pizza. It seems like someone who prepared pizza for us completely disregarded company’s values and customers trust. We were deeply disappointed.
Called in beforehand because we were going to dine in and had a big party. They were very accommodating. When we ordered our pizza, it was everything I expected. Absolutely was fantastic!!! We will visit again when we are in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
The manager here really cares about his service and quality of pizza. I will come back and continue to give my business here.
Vegetarian options: Good veggie pizza options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Don Sub, Works, Founders Favorite, Very Vegy - 12 Gluten Free Crust
I ordered a contactless delivery and it came 45 minutes late and the order was wrong. I tried contacting the staff many times and the line was always busy. I will never order from here again.
Atmosphere: 1
Food: 1
Service: 1
Pretty average taste and not all that much Pepperoni on a lage Pep pizza.
Atmosphere: 4
Food: 4
Service: 5
Thank you, Marquise, for always smiling and being so welcoming and helpful! It's great to see you at the end of a long day when one is hangry, lol!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Big Don
Restaurantji Recommends
Should have known better than to try ordering pizza from Donato's Powell location again. Stopped ordering from them several months ago because their website would not process transactions with my credit card. Was given no explanation by the store as to why this was happening. Oh well. So tried again recently, hoping tech issue was resolved. The charge went through. Yay! When pizza arrived, it included pepperoni topping, which I, a vegetarian, most certainly did not request. Tried calling store 3 times, but store was hanging up on me after about 10 rings. Called national number and they rang the store for me. What do you know, someone answered the phone. Told them what happened and they replaced the pizza in 20 minutes. Unfortunately, I requested extra mushrooms and normal amount of green olives, but the new pizza was overloaded with green olives and had normal amount of mushrooms. Unbelievable, but I guess ordering pizza from this store is not in the cards for me ever again. Too bad, because when they get it right, their pizza is the best.
Vegetarian options: Veg protein options are that toxic meat substitute stuff with a gazillion chemical ingredients. No vegan cheese is offered.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Very Vegy - 12 Gluten Free Crust
Best pizza ever. Absolutely delicious. This location is on point. Fresh, custom made veggie, pepperoni, and cheese. Excellent salad. Casual and accommodating.
Vegetarian options: Very veggie pizza, cheese pizza, salads - super delicious!
Dietary restrictions: Gluten free options
Parking: Easy to park, accessible entrance and dining area
Kid-friendliness: Kids were nuts! But the dining area is casual and accommodating, and service was quick.
Wheelchair accessibility: Entrance and seating
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Serious Cheese - 12 Gluten Free Crust, Very Vegy - 12 Gluten Free Crust
I remember why I stopped ordering donatos. Wish my kids knew the Donatos from the 90s.
Food: 1
Ordered delivery, food was left on the porch without anyone knocking. Pizza was smashed under sub and entree salad. Called wondering where the food was 25 minutes later thinking maybe they were busy just to find out it was thrown on the porch and left. Was told they would give us credit for our next meal, which we spent over $50 and decided to use it today and we were argued with and told they don't have a credit. I love their food but can only afford it once in a great while but this, I am disappointed enough I won't ever order from the Powell Ohio on Sawmill Parkway again. They lie.
Atmosphere: 1
Food: 4
Service: 1
It was nice and the staff was cool.
Atmosphere: 5
Food: 5
Service: 5
Loading...