Steak 'n Shake
8800 Owenfield Dr, Powell
(740) 548-1783
Recent Reviews
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There are no servers or cashiers, ordering is all automated. You go in and order at a computer(lack of a better word) and seat yourself then they call your name and you go pick up your food from the counter and to get your drink you have to scan your reciept at the soda fountain. The tables weren't clean, the staff, when and if you seen them, looked like they didnt want to be there. I won't go back. It wasn't a horrible experience but it felt like I was eating at a funeral home, it just felt very depressing in there.
Atmosphere: 2
Food: 4
Service: 2
Food was wrong and horrible waited 12 minutes in the drive-thru I was the only car and only ordered 2 items manager was rude as well
Atmosphere: 3
Food: 1
Service: 1
Place is never open at night. 3 times I've come well before the closing time and they closed early.
Got the wrong burger but they made it right without hassle. Good crew.
Atmosphere: 5
Food: 2
Service: 4
There was a dead centipede in my fries… I won’t be coming to this location or any other again. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Be careful they will rip you off... over charged me for order... when I asked why I was told the manager told him to add upcharge... I said for what???? He said he didn't know just doing his job... came back next day and tried to discuss with manager....she no answer for me... blew me off saying I've been off for 2 days and walked away.... I will never return
Atmosphere: 2
Food: 3
Service: 1
They've gone fully automated now, no personal contact with what staff they have npw
Atmosphere: 4
Food: 4
Service: 3
We went through the drive through. Fast, friendly service. Fresh and hot fries, great burger.
Atmosphere: 3
Food: 5
Service: 5
The food was great , I got a double garlic burger, fries, and a drink for under 10 bucks.
Food was hot a tasted great . Top 3 fast food burgers I've ever had
Atmosphere: 5
Food: 5
Service: 4
Amazing food came out hot and fresh
Restaurantji Recommends
My fries were cold, I went to the drive-thru and they made me come in to the store to pick my order up even though I was right there, disgraceful service, terrible food, avoid like plague!
Atmosphere: 1
Food: 1
Service: 1
There was absolutely no one in that store. Not in drive-through not inside, however, they couldn’t seem to get the order correct when I ordered a cheeseburger with bacon and paid for a cheeseburger with bacon. Was not a difficult order.
I tried to call when I got home and no one is answering the phone.
Food: 2
Service: 2
It’s currently Saturday at 9:49 PM. I arrived at your drive-thru at 9:38 PM and was rudely told you were already closed for the evening. However, both your website and store signage state that you close at 10 PM. I drove 10 minutes just for a cheese fry and was turned away. If you’re closing at 9:30, your posted hours need to reflect that. Very disappointing.
Service: 1
Burgers on the double were smashed to thin. I didn't check the bag before I left and was short 1 medium fry. But overall food tasted OK. Good in a pinch between games
Food: 3
Service: 3
The best burger I've had in a while. Not pictured... Kit Kat Milk Shake! Thanks for being on our route.
Atmosphere: 5
Food: 5
Service: 5
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