I ordered from Uber Eats tonight. A Crunchwrap combo meal with a black bean Crunchwrap, a taco supreme with beans (not beef) & a diet Mtn Dew no ice. I added a potato soft taco because why not. I got my order, I had two tacos & a burrito? I check everything. Nope. The tacos were both potato tacos, with ONLY dry crusty potatoes & cheese, nothing else (no lettuce OR sauce), I didn’t get my taco supreme. The mystery burrito that should’ve been a black bean Crunchwrap? A basically empty bean burrito that the tortilla was so dry it broke apart by barely touching it. Oh, my diet Mtn Dew no ice? I can’t tell if it’s diet because I’m upset, but also IT IS FULL OF ICE. I complained to Uber & got a refund, but also because this was so incredibly horrible, I called the store (nicely) & spoke to the supervisor (who was nice!) & just explained everything & expressed that I wouldn’t feed this to my dead dog or the stray cats around here. They (we) deserve better. He was quick to hang up (I don’t blame him, maybe short staffed, but also probably didn’t want to chat or hear me complain.)
This isn’t the first time this location has been utterly disappointing over the years either; the breakfast is always dry & they must fry their hash browns for days because they taste like nothing, but crunchy air. Every. Single. Time.
This store truly needs quality control ASAP. I’m not blaming tonight’s supervisor, but someone on the 7/25 dinner shift needs to be trained better or learn how to read. I will happily go out of my way to go to the Billingsley store from here on out. How disappointing.
*I rarely leave negative reviews as, it’s not my thing, but holy smokes how disgusting & disappointing when I waited 40 minutes for my food just for it to be wrong & not just wrong, everything was AWFUL! I threw every last bit in the trash except the napkins. (Delivery because I’m not cleared to drive yet as I just had surgery)*
Food: 1
Service: 2
Reddy
Worst staff
Atmosphere: 1
Food: 1
Service: 1
Olivia jones
employees were really nice and helpful on the 4th of july! the manager was very rude on the other hand and kicking people out promptly.. even when we were waiting for food with friends and being extremely respectful. she was also yelling at like 14 year olds 😭
Atmosphere: 4
Food: 5
Service: 2
K S
Now they ask to order only via the kiosks. It is kinda cumbersome.
Atmosphere: 5
Food: 5
Service: 4
Adam Harmon
A little slow, but the food was perfect. Maybe they are working hard but shorthanded.
Atmosphere: 5
Food: 5
Service: 5
Alden Brown
Best Taco Bell experience I’ve had in a minute the crunch wrap supreme was beautifully made, and well sealed. Employee Grant Cunningham was the best Taco Bell employee I’ve ever met.
Atmosphere: 5
Food: 5
Service: 5
Nolan Brown
Food was served quickly and well made. Employee Grant was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Brian L.
Best Taco Bell ever. Very consistent.
Atmosphere: 5
Food: 5
Service: 5
Julie Allen
Tacos were soggy mush ! Grilled Burrito was NOT GRILLED ! Horrible !
Food: 1
Service: 1
James Cook
Waited over an hour and still did not receive my order. They were more concerned with the drive thru than they were with their customers in the lobby. I wasn't the only one not happy in there. Before you say get your money back, we would have however the employees were very rude and ignored everyone.
Employee was very nice. I didn’t actually look at my food until I got to my destination. The Steak Dip Burritos were a lot smaller than I expected. They were not even close to what is pictured and definitely not worth the price.
Posted hours says they close at 1am; but after waiting in line for 20 min, they told us they weren’t taking any new orders. BS!!!
Brian Last
Food is always cold. Despite ordering an hour ahead of time waited 15 minutes for food to come out.
Food: 1
Service: 1
Oleg Vasilchuk
Drive through is horrible!! I had to repeat my self over and over. Rude to your face! Dropped my order and blamed me for it !
Atmosphere: 1
Food: 3
Service: 1
Ryan F
100% chance they will mess up your order. Every time we’ve gone (probably once every six months), it never fails, items are missing from the bag or the order is wrong. Save your money.
I ordered from Uber Eats tonight. A Crunchwrap combo meal with a black bean Crunchwrap, a taco supreme with beans (not beef) & a diet Mtn Dew no ice. I added a potato soft taco because why not. I got my order, I had two tacos & a burrito? I check everything. Nope. The tacos were both potato tacos, with ONLY dry crusty potatoes & cheese, nothing else (no lettuce OR sauce), I didn’t get my taco supreme. The mystery burrito that should’ve been a black bean Crunchwrap? A basically empty bean burrito that the tortilla was so dry it broke apart by barely touching it. Oh, my diet Mtn Dew no ice? I can’t tell if it’s diet because I’m upset, but also IT IS FULL OF ICE. I complained to Uber & got a refund, but also because this was so incredibly horrible, I called the store (nicely) & spoke to the supervisor (who was nice!) & just explained everything & expressed that I wouldn’t feed this to my dead dog or the stray cats around here. They (we) deserve better. He was quick to hang up (I don’t blame him, maybe short staffed, but also probably didn’t want to chat or hear me complain.)
This isn’t the first time this location has been utterly disappointing over the years either; the breakfast is always dry & they must fry their hash browns for days because they taste like nothing, but crunchy air. Every. Single. Time.
This store truly needs quality control ASAP. I’m not blaming tonight’s supervisor, but someone on the 7/25 dinner shift needs to be trained better or learn how to read. I will happily go out of my way to go to the Billingsley store from here on out. How disappointing.
*I rarely leave negative reviews as, it’s not my thing, but holy smokes how disgusting & disappointing when I waited 40 minutes for my food just for it to be wrong & not just wrong, everything was AWFUL! I threw every last bit in the trash except the napkins.
(Delivery because I’m not cleared to drive yet as I just had surgery)*
Food: 1
Service: 2
Worst staff
Atmosphere: 1
Food: 1
Service: 1
employees were really nice and helpful on the 4th of july! the manager was very rude on the other hand and kicking people out promptly.. even when we were waiting for food with friends and being extremely respectful. she was also yelling at like 14 year olds 😭
Atmosphere: 4
Food: 5
Service: 2
Now they ask to order only via the kiosks. It is kinda cumbersome.
Atmosphere: 5
Food: 5
Service: 4
A little slow, but the food was perfect. Maybe they are working hard but shorthanded.
Atmosphere: 5
Food: 5
Service: 5
Best Taco Bell experience I’ve had in a minute the crunch wrap supreme was beautifully made, and well sealed. Employee Grant Cunningham was the best Taco Bell employee I’ve ever met.
Atmosphere: 5
Food: 5
Service: 5
Food was served quickly and well made. Employee Grant was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Best Taco Bell ever. Very consistent.
Atmosphere: 5
Food: 5
Service: 5
Tacos were soggy mush ! Grilled Burrito was NOT GRILLED ! Horrible !
Food: 1
Service: 1
Waited over an hour and still did not receive my order. They were more concerned with the drive thru than they were with their customers in the lobby. I wasn't the only one not happy in there. Before you say get your money back, we would have however the employees were very rude and ignored everyone.
Restaurantji Recommends
Employee was very nice. I didn’t actually look at my food until I got to my destination.
The Steak Dip Burritos were a lot smaller than I expected. They were not even close to what is pictured and definitely not worth the price.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Cheesy Bean and Rice Burrito, Mtn Dew Baja Blast
Posted hours says they close at 1am; but after waiting in line for 20 min, they told us they weren’t taking any new orders. BS!!!
Food is always cold. Despite ordering an hour ahead of time waited 15 minutes for food to come out.
Food: 1
Service: 1
Drive through is horrible!! I had to repeat my self over and over. Rude to your face! Dropped my order and blamed me for it !
Atmosphere: 1
Food: 3
Service: 1
100% chance they will mess up your order. Every time we’ve gone (probably once every six months), it never fails, items are missing from the bag or the order is wrong. Save your money.
Atmosphere: 1
Food: 1
Service: 1
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