My wife likes or used to like the place. Has at prior times provided well priced food. This time was horrid. Got it home and we each struggled to eat one piece and threw the rest out. Why? The pie was under baked but most of all the bottom was thin and soaked in oil. No amount of xtra baking would have improved this horrid item.
Called the manager who said send pictures and she’d refund the cost of course that has not happened. Also when I called back to verify that she’d received the pictures the private personal phone she gave me was disconnected. Called the store number and she took three tries to speak her number. Kept getting confused.
That’s the last time for this joke of a place.
Atmosphere: 1
Food: 1
Service: 1
KitaRita
……this has ruined my whole damn night! Beware when ordering that they Deliver with DOOR DASH. The dasher brought me the wrong food i called and they said they would have a driver bring me my order out. Now after 40mins+ i get my $41 order! And the XLarge pizza is stuck to the top of the box! Cheese completely ripped off! Here i am calling these people again and they aren’t even picking up the phone.
Atmosphere: 1
Food: 1
Service: 1
Jason Gleim
Pizza is great, but the service has cratered.
We used to order from here all the time. It was our favorite pizza. However, they apparently can't keep staff that cares. For two of my last three orders, I still hadn't seen the pizza 80 minutes after I ordered. Both times, I called in for a refund. The supervisors have been nonchalant about the situation, offering barely a half-hearted sorry and a series of excuses as to why they can't refund the order immediately. We'll see if the latest refund actually hits my bank without needing to hound them some more.
Really a shame because they used to be great. I suppose if you want to go pick it up, you can still get a good pizza. But why would you support people who clearly don't care that they are offering sub-standard service? There are other places close, like Hornet's Nest, Big Daddy, and Pizzaroni's that not only offer an amazing pie but are run by families that care about their pizza and their customers.
Atmosphere: 3
Food: 5
Service: 1
Linda Lowe
The food is always good for this location but if you get delivery it is Door Dash now. When they had their own drivers it was so fast and hot, now close to an hour and cold.
Food: 4
Service: 2
Katie Armstrong
We have visited this pizza shop for years, the pizza is always good, employees come and go. We visited last night, there was an employee working alone, he was so kind to all the customers. Our pizza was great, he made the best of an unfortunate situation and still did his job well! It makes a big difference to have a friendly face! Our family appreciated him!
Atmosphere: 5
Food: 5
Service: 5
R Bedra
Marco's is delicious, but they may want to try training their staff to say things like "thank you" or tell the customer how long it will take for the order to be ready, or any indication whatsoever that the phone conversation is over. That was awkward.
Atmosphere: 5
Food: 5
Service: 2
William Curtin
Service and people are great, but the Marco's app is useless.
Parking: Medium parking shared with other stores.....
Wheelchair accessibility: Is accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Jeffrey Walker
Great pizza!! Love to eat here once a week for a good pizza and great service!!
Atmosphere: 5
Food: 5
Service: 5
Chrissy Wilson
Disappointed they are outsourcing their pizza delivery service through DoorDash. I’m not a DoorDash fan and never will be. We received the room temp pizza because they don’t use a pizza insulated carrier. Also our order wasn’t right. Very disappointed!
Marco's is just one of those places that sit squarely in the middle of an already crowded market. Their food isn't bad but it isn't great as well. Everything seems fresh and carefully made but it's just lacking something to make it stand out. In a pinch I would go back but this wouldn't be my first choice for pizza.
Atmosphere: 3
Food: 3
Service: 3
Brian
They use DoorDash so you’re getting cold pizza that gets thrown around
Brian Ridgeway
They use DoorDash so you’re getting cold pizza that gets thrown around
Surya
It is a good Italian pizza in this neighborhood but you'll see a slightly different menu option while ordering online or directly from the store. The service is good too.
Family favorite
Atmosphere: 3
Food: 5
Service: 5
My wife likes or used to like the place. Has at prior times provided well priced food. This time was horrid. Got it home and we each struggled to eat one piece and threw the rest out. Why? The pie was under baked but most of all the bottom was thin and soaked in oil. No amount of xtra baking would have improved this horrid item.
Called the manager who said send pictures and she’d refund the cost of course that has not happened. Also when I called back to verify that she’d received the pictures the private personal phone she gave me was disconnected. Called the store number and she took three tries to speak her number. Kept getting confused.
That’s the last time for this joke of a place.
Atmosphere: 1
Food: 1
Service: 1
……this has ruined my whole damn night! Beware when ordering that they Deliver with DOOR DASH. The dasher brought me the wrong food i called and they said they would have a driver bring me my order out. Now after 40mins+ i get my $41 order! And the XLarge pizza is stuck to the top of the box! Cheese completely ripped off! Here i am calling these people again and they aren’t even picking up the phone.
Atmosphere: 1
Food: 1
Service: 1
Pizza is great, but the service has cratered.
We used to order from here all the time. It was our favorite pizza. However, they apparently can't keep staff that cares. For two of my last three orders, I still hadn't seen the pizza 80 minutes after I ordered. Both times, I called in for a refund. The supervisors have been nonchalant about the situation, offering barely a half-hearted sorry and a series of excuses as to why they can't refund the order immediately. We'll see if the latest refund actually hits my bank without needing to hound them some more.
Really a shame because they used to be great. I suppose if you want to go pick it up, you can still get a good pizza. But why would you support people who clearly don't care that they are offering sub-standard service? There are other places close, like Hornet's Nest, Big Daddy, and Pizzaroni's that not only offer an amazing pie but are run by families that care about their pizza and their customers.
Atmosphere: 3
Food: 5
Service: 1
The food is always good for this location but if you get delivery it is Door Dash now. When they had their own drivers it was so fast and hot, now close to an hour and cold.
Food: 4
Service: 2
We have visited this pizza shop for years, the pizza is always good, employees come and go. We visited last night, there was an employee working alone, he was so kind to all the customers. Our pizza was great, he made the best of an unfortunate situation and still did his job well! It makes a big difference to have a friendly face! Our family appreciated him!
Atmosphere: 5
Food: 5
Service: 5
Marco's is delicious, but they may want to try training their staff to say things like "thank you" or tell the customer how long it will take for the order to be ready, or any indication whatsoever that the phone conversation is over. That was awkward.
Atmosphere: 5
Food: 5
Service: 2
Service and people are great, but the Marco's app is useless.
Parking: Medium parking shared with other stores.....
Wheelchair accessibility: Is accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Great pizza!! Love to eat here once a week for a good pizza and great service!!
Atmosphere: 5
Food: 5
Service: 5
Disappointed they are outsourcing their pizza delivery service through DoorDash. I’m not a DoorDash fan and never will be. We received the room temp pizza because they don’t use a pizza insulated carrier. Also our order wasn’t right. Very disappointed!
Restaurantji Recommends
Friendly fast service. Food was great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italiano Sub
Marco's is just one of those places that sit squarely in the middle of an already crowded market. Their food isn't bad but it isn't great as well. Everything seems fresh and carefully made but it's just lacking something to make it stand out. In a pinch I would go back but this wouldn't be my first choice for pizza.
Atmosphere: 3
Food: 3
Service: 3
They use DoorDash so you’re getting cold pizza that gets thrown around
They use DoorDash so you’re getting cold pizza that gets thrown around
It is a good Italian pizza in this neighborhood but you'll see a slightly different menu option while ordering online or directly from the store. The service is good too.
Atmosphere: 4
Food: 3
Service: 4
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