Ordered pick up from the Reynoldsburg location. When my wife opened her chicken and waffles she had four breaded clumps she couldn't bite. So we call them and they say well if you bring the food back in we will remake it. Now we all know this is an odd request but in today's climate ,cool. I figured they been gamed a few times by other customers so I'll follow the policy. When I get there I expect the fafo energy to be less because I'm actually there with the food. Nope, it continued a girl grabbed my bag took it to the kitchen. No apology. When I seen her comeback out I asked if they looked at the food. She said oh yeah they did. 3 minutes later the server manager comes over and tells me she is who we spoke with and her manager was remaking our order. Cool 15 looonngg minutes later they bring the new food out I look at the tenders and it's 2 tenders that look like they might have some meat not all breading so I leave. I get home my wife opens it and she was like where is the other 2? So she of course complains. They immediately sent a picture of the remade food with a message that said we knew this would happen. So since they are so proactive what they did was give us them trash tenders and threw in 2 extra because they knew they were trash then got mad because we returned the food. They got all the pictures lined up but forgot to tell the employees their lines. First and foremost apologize to your customer, if I'm in YOUR STORE to get my FOOD REMADE you really messed up. Secondly had you added the 2 extra tenders you tried to add because you knew you were selling trash(in the original order)this review wouldn't exist. I would say don't go here but clearly based on their poorly thought out policies people already aren't going here. So this is specifically for the owner fire everyone and come up with new policies.
Atmosphere: 1
Food: 3
Service: 1
Laura Wilson
I love this restaurant. It has very reasonable priced food and very good food. I would recommend anybody to eat here!
Atmosphere: 5
Food: 5
Service: 5
Matt Bryant
Great breakfast/lunch place. I got the cheeseburger on my last visit which is very tasty. I've had their waffle, pancakes, eggs, sausage and fries. Always quality food and Great friendly service.
Atmosphere: 5
Food: 5
Service: 5
Gerald Logan
Great place for a late breakfast. Free coffee for February, dine in only. Always love eating here.
Atmosphere: 5
Food: 5
Service: 5
Lori Payne
Enjoyed a wonderful breakfast! Ultimate omelette, potato chunks and sourdough bread hit the spot. Hubs had Uncle Moose’s man-handler. Price was good, service was excellent and food was hot, fresh and delicious. I ended up taking half mine home it was so much food. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Patty Eaton
3 hostesses waitress standing around does not circle belong each other but manager makes sure she gets more tables
Atmosphere: 2
Food: 3
Service: 1
Howard Simpson
Waitresses stand around, manager commented when new Waitress on the job for 2 hours going solo made a mistake that she didn't train her she had a trainer who didn't shadow her. No revisit to table and manager who came to table to explain didn't use this as a training moment and bring her with her.
Atmosphere: 2
Food: 3
Service: 1
Grace Jones
Amazing food, AWESOME service, Family Atmosphere, I Had A Great Time 🥰
Atmosphere: 5
Food: 5
Service: 5
Greg McMillin
Great food and service. The staff was very welcoming and friendly.
Atmosphere: 5
Food: 5
Service: 5
Robert Barnett
This is a great place to eat. Great service and good food
Stopped here to grab breakfast and enjoyed ourselves. Great food, very fresh and awesome portions.
Atmosphere: 4
Food: 5
Service: 5
Queen Sharina
There chicken and waffles with hot honey is delicious!!! This is a kid friendly, perfect for the whole family restaurant that has consistently great food.
Atmosphere: 5
Food: 5
Service: 5
jcjoh99
Excellent flavor plenty of food, food variety of specials
Atmosphere: 4
Food: 4
Service: 4
Lissa Hartman
Seafood Benny is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Eggs Benedict
Shari Bohlander
The food is always great! I appreciate the quick service and how helpful my server, Josh, was. I will always be back!
Ordered pick up from the Reynoldsburg location. When my wife opened her chicken and waffles she had four breaded clumps she couldn't bite. So we call them and they say well if you bring the food back in we will remake it. Now we all know this is an odd request but in today's climate ,cool. I figured they been gamed a few times by other customers so I'll follow the policy. When I get there I expect the fafo energy to be less because I'm actually there with the food. Nope, it continued a girl grabbed my bag took it to the kitchen. No apology. When I seen her comeback out I asked if they looked at the food. She said oh yeah they did. 3 minutes later the server manager comes over and tells me she is who we spoke with and her manager was remaking our order. Cool 15 looonngg minutes later they bring the new food out I look at the tenders and it's 2 tenders that look like they might have some meat not all breading so I leave. I get home my wife opens it and she was like where is the other 2? So she of course complains. They immediately sent a picture of the remade food with a message that said we knew this would happen. So since they are so proactive what they did was give us them trash tenders and threw in 2 extra because they knew they were trash then got mad because we returned the food. They got all the pictures lined up but forgot to tell the employees their lines. First and foremost apologize to your customer, if I'm in YOUR STORE to get my FOOD REMADE you really messed up. Secondly had you added the 2 extra tenders you tried to add because you knew you were selling trash(in the original order)this review wouldn't exist. I would say don't go here but clearly based on their poorly thought out policies people already aren't going here. So this is specifically for the owner fire everyone and come up with new policies.
Atmosphere: 1
Food: 3
Service: 1
I love this restaurant. It has very reasonable priced food and very good food. I would recommend anybody to eat here!
Atmosphere: 5
Food: 5
Service: 5
Great breakfast/lunch place. I got the cheeseburger on my last visit which is very tasty. I've had their waffle, pancakes, eggs, sausage and fries. Always quality food and Great friendly service.
Atmosphere: 5
Food: 5
Service: 5
Great place for a late breakfast.
Free coffee for February, dine in only.
Always love eating here.
Atmosphere: 5
Food: 5
Service: 5
Enjoyed a wonderful breakfast! Ultimate omelette, potato chunks and sourdough bread hit the spot. Hubs had Uncle Moose’s man-handler. Price was good, service was excellent and food was hot, fresh and delicious. I ended up taking half mine home it was so much food. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
3 hostesses waitress standing around does not circle belong each other but manager makes sure she gets more tables
Atmosphere: 2
Food: 3
Service: 1
Waitresses stand around, manager commented when new Waitress on the job for 2 hours going solo made a mistake that she didn't train her she had a trainer who didn't shadow her. No revisit to table and manager who came to table to explain didn't use this as a training moment and bring her with her.
Atmosphere: 2
Food: 3
Service: 1
Amazing food, AWESOME service, Family Atmosphere, I Had A Great Time 🥰
Atmosphere: 5
Food: 5
Service: 5
Great food and service. The staff was very welcoming and friendly.
Atmosphere: 5
Food: 5
Service: 5
This is a great place to eat. Great service and good food
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Stopped here to grab breakfast and enjoyed ourselves. Great food, very fresh and awesome portions.
Atmosphere: 4
Food: 5
Service: 5
There chicken and waffles with hot honey is delicious!!! This is a kid friendly, perfect for the whole family restaurant that has consistently great food.
Atmosphere: 5
Food: 5
Service: 5
Excellent flavor plenty of food, food variety of specials
Atmosphere: 4
Food: 4
Service: 4
Seafood Benny is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Eggs Benedict
The food is always great! I appreciate the quick service and how helpful my server, Josh, was. I will always be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Service Was Great
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