The place is fine--when the food is served properly. My husband and I have had countless issues with this store and getting orders correct. I don't know if the staff is deaf or they have a bad mic or what. Here's a list just to name a few:
- More than half the time I order a donut, we don't get it. Sometimes we get charged for it, sometimes we don't. The donut I order I don't believe is technically on the menu (double chocolate donut), but most other stores have no issue with it. If you don't have it just say so. - We don't order it anymore but we used to regularly order the BELT which is Bacon, Egg, Lettuce, Tomato on a bagel. More than frequently, they would just give us a Bacon, Egg, and Cheese sandwich on a bagel. - They recently added the Matcha Latte to the menu. Three times now I've been given a Matcha Latte with coffee in it. When confronting the staff regarding it, they insisted it was supposed to have coffee in it. Latte mainly refers to the steamed milk in the drink. While, yes, normally lattes do have coffee used as a base, the matcha latte instead used matcha tea as a base. A quick Google search could tell them that. Once again, other stores don't seem to have this issue. I just would have thought a coffee shop of all places would know that. - My husband is diabetic, so he gets splenda with his coffee instead of sugar. Frequently, we've gotten sugar instead. But the weirdest thing recently is that they handed him a baggy with his splenda in it instead of mixing it into the drink?? And then he had to ask for something to stir it with.
I'm not sure what's going on at this store, but I think they need some more training or something. We went here because of the location convenience close to home, but I think we'll be finding a different store to go to from now on. I'll just get my matcha fix from starbucks for twice the price instead.
Atmosphere: 2
Food: 3
Service: 1
Denise Hamric
Haven't been to this restaurant in a long time. Donuts are still fabulous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffin, Donut
Bryon Gibson
I never had a bad experience at this place!
Atmosphere: 5
Food: 5
Service: 5
Cherry
Placed an online order for it to be cancelled. Fine. Went to the establishment, placed my order. Was told 3 mins for bacon. Fine. No problem. Waited at the Window for four minutes then I was told to pull around to the front of the building so I did then a different employee who did not take my order or my cash came to my car and said “ My son told you to pull over there not here. Remember that next time.” When I should not have been pulled to begin with because it’s fast food and it’s not brain surgery or rocket science not to mention, I proceeded to wait for 10 more minutes for my Food while my frozen drinks sat in my car, melting.
Atmosphere: 1
Food: 3
Service: 1
Litha Ray
Went to this Tim's on 1/7/2025, ordered a medium iced mocha according to menu this was 3.09 female stats 4.09, I said that's not what menu states, she said prices went up. I told them keep it. $3 is already over the top, then they added an extra $1.
Alex Roth
The people are always rude and dismissive and they never make the coffee right when you order
Atmosphere: 2
Food: 3
Service: 2
Bobby Lynch
The Boston cream donut did not have but a teaspoon of cream on the inside.....
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Bagel
Jacquelynn Ramos
Friendly staff, comfort food and clean lobby. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Timbits
May Mallett
My fiancé and I ordered coffee for a military-hosted Christmas party, and due to past experiences of Tim Hortons taking forever on online orders, I decided to place my order 30 minutes earlier than we wanted to pick them up. However, when we arrived, we realized that the doors were locked, even though their hours said they should be open. So we went to the drive thru. Upon requesting our order, which we had placed 30 minutes prior, the employee tells us that we have to wait inside for them to start our order. They then proceed to continue focusing on the drive-thru, saving our order for last. We ended up waiting an entire HOUR for our two jugs of coffee and two drinks. They also messed up one of our drinks (gave us a normal lemonade when we ordered frozen). Being late to a military event could lead to disciplinary action for my fiancé, and it would be the fault of Tim Hortons, as we DID plan ahead just in case they tried to pull something like this. We never could have guessed that we would wait for an hour! It is unacceptable, even if they were short-staffed. At least the lady employee was nice and apologized, but there definitely needs to be a revision of priorities within the management and tasking of employees. I took a screenshot of the time I placed the order and when we received the drinks, which I have attached. (Ordered at 8:31 and received at 9:25). $60 order.
Atmosphere: 1
Food: 2
Service: 1
Karen McGarvey
Worst service and food. Requested my money back and was told they could not do it because there was no manager working. The other none friendly worker remade my drink and sat it down on the counter, turned around and walked away without saying a word. I ordered the Reese’s cup iced cap, ABSOLUTELY no peanut butter flavor at all and was very runny. Did not have the donuts we asked for and paid for. Both employees were not friendly or nice. Doubt either of them wanted to be working plus the female was on her phone. Will never go back to that location.
This location is SOOO SLOW like I have to wait almost 20 minutes for just a pack of 20 Timbits that’s it no drink nothing.
Atmosphere: 2
Food: 3
Service: 2
Clare Hurst
Ordered 2 donuts, milk and a seasonal drink. The donut order was wrong. Y drink looked nothing like the picture. While waiting, someone came in because their order was wrong. The kid running the front counter keep resting his head on the counter like he was to tired to work out didn't want to. The tables were dirty. Overall the worst experience I've had at a tims
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donut
Nicole Cox
This Tim Hortons is one of the best ones I know great staff the boss Emily is one of the best people I know She makes sure everything together I go to this one everyday and never have a problem...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Timbits, Donut, Iced Capp
Reynaldo Cordova
Literally have gone here almost every day as a teacher and it’s gone downhill. Now, anytime I take my wife to work or make a stop, the same thing happens They either cant hear the order or they mess it up. They gave me the wrong sizes for coffee, or you say “with a sleeve” or “with a dome lid” and they dont give it to you with one. Bagels are always cold.
Atmosphere: 3
Food: 2
Service: 1
Danny Mace
Waited inside for 10 minutes without an acknowledgment. not sure whether the place is understaffed or the people that are working there. Just don't care.
The place is fine--when the food is served properly. My husband and I have had countless issues with this store and getting orders correct. I don't know if the staff is deaf or they have a bad mic or what. Here's a list just to name a few:
- More than half the time I order a donut, we don't get it. Sometimes we get charged for it, sometimes we don't. The donut I order I don't believe is technically on the menu (double chocolate donut), but most other stores have no issue with it. If you don't have it just say so.
- We don't order it anymore but we used to regularly order the BELT which is Bacon, Egg, Lettuce, Tomato on a bagel. More than frequently, they would just give us a Bacon, Egg, and Cheese sandwich on a bagel.
- They recently added the Matcha Latte to the menu. Three times now I've been given a Matcha Latte with coffee in it. When confronting the staff regarding it, they insisted it was supposed to have coffee in it. Latte mainly refers to the steamed milk in the drink. While, yes, normally lattes do have coffee used as a base, the matcha latte instead used matcha tea as a base. A quick Google search could tell them that. Once again, other stores don't seem to have this issue. I just would have thought a coffee shop of all places would know that.
- My husband is diabetic, so he gets splenda with his coffee instead of sugar. Frequently, we've gotten sugar instead. But the weirdest thing recently is that they handed him a baggy with his splenda in it instead of mixing it into the drink?? And then he had to ask for something to stir it with.
I'm not sure what's going on at this store, but I think they need some more training or something. We went here because of the location convenience close to home, but I think we'll be finding a different store to go to from now on. I'll just get my matcha fix from starbucks for twice the price instead.
Atmosphere: 2
Food: 3
Service: 1
Haven't been to this restaurant in a long time. Donuts are still fabulous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffin, Donut
I never had a bad experience at this place!
Atmosphere: 5
Food: 5
Service: 5
Placed an online order for it to be cancelled. Fine. Went to the establishment, placed my order. Was told 3 mins for bacon. Fine. No problem. Waited at the Window for four minutes then I was told to pull around to the front of the building so I did then a different employee who did not take my order or my cash came to my car and said “ My son told you to pull over there not here. Remember that next time.” When I should not have been pulled to begin with because it’s fast food and it’s not brain surgery or rocket science not to mention, I proceeded to wait for 10 more minutes for my Food while my frozen drinks sat in my car, melting.
Atmosphere: 1
Food: 3
Service: 1
Went to this Tim's on 1/7/2025, ordered a medium iced mocha according to menu this was 3.09 female stats 4.09, I said that's not what menu states, she said prices went up. I told them keep it. $3 is already over the top, then they added an extra $1.
The people are always rude and dismissive and they never make the coffee right when you order
Atmosphere: 2
Food: 3
Service: 2
The Boston cream donut did not have but a teaspoon of cream on the inside.....
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Bagel
Friendly staff, comfort food and clean lobby. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Timbits
My fiancé and I ordered coffee for a military-hosted Christmas party, and due to past experiences of Tim Hortons taking forever on online orders, I decided to place my order 30 minutes earlier than we wanted to pick them up. However, when we arrived, we realized that the doors were locked, even though their hours said they should be open. So we went to the drive thru. Upon requesting our order, which we had placed 30 minutes prior, the employee tells us that we have to wait inside for them to start our order. They then proceed to continue focusing on the drive-thru, saving our order for last. We ended up waiting an entire HOUR for our two jugs of coffee and two drinks. They also messed up one of our drinks (gave us a normal lemonade when we ordered frozen). Being late to a military event could lead to disciplinary action for my fiancé, and it would be the fault of Tim Hortons, as we DID plan ahead just in case they tried to pull something like this. We never could have guessed that we would wait for an hour! It is unacceptable, even if they were short-staffed. At least the lady employee was nice and apologized, but there definitely needs to be a revision of priorities within the management and tasking of employees. I took a screenshot of the time I placed the order and when we received the drinks, which I have attached. (Ordered at 8:31 and received at 9:25). $60 order.
Atmosphere: 1
Food: 2
Service: 1
Worst service and food. Requested my money back and was told they could not do it because there was no manager working. The other none friendly worker remade my drink and sat it down on the counter, turned around and walked away without saying a word. I ordered the Reese’s cup iced cap, ABSOLUTELY no peanut butter flavor at all and was very runny. Did not have the donuts we asked for and paid for. Both employees were not friendly or nice. Doubt either of them wanted to be working plus the female was on her phone. Will never go back to that location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location is SOOO SLOW like I have to wait almost 20 minutes for just a pack of 20 Timbits that’s it no drink nothing.
Atmosphere: 2
Food: 3
Service: 2
Ordered 2 donuts, milk and a seasonal drink. The donut order was wrong. Y drink looked nothing like the picture. While waiting, someone came in because their order was wrong. The kid running the front counter keep resting his head on the counter like he was to tired to work out didn't want to. The tables were dirty. Overall the worst experience I've had at a tims
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donut
This Tim Hortons is one of the best ones I know great staff the boss Emily is one of the best people I know She makes sure everything together I go to this one everyday and never have a problem...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Timbits, Donut, Iced Capp
Literally have gone here almost every day as a teacher and it’s gone downhill. Now, anytime I take my wife to work or make a stop, the same thing happens
They either cant hear the order or they mess it up. They gave me the wrong sizes for coffee, or you say “with a sleeve” or “with a dome lid” and they dont give it to you with one. Bagels are always cold.
Atmosphere: 3
Food: 2
Service: 1
Waited inside for 10 minutes without an acknowledgment. not sure whether the place is understaffed or the people that are working there. Just don't care.
Atmosphere: 1
Service: 1
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