I have been shopping here for many years. Great meat selection! Delicious filet mignon steak for the grill. The cashiers are always friendly. My only complaint about the entire store is the older woman named Chan who works in the deli. She is rude and sarcastic. Next time I see her behind the counter, I will simply walk by without ordering anything. She is not worth my time!
Dee-Anna
Didn't have what I was looking forš Augustine Pizza
Cindy LaFord
Pharmacy staff is wonderful and always very helpful. Also very willing to find the best price for your medications. Store is usually stocked well with fresh fruit and veggies and just about anything else you want.
Nova Terra
This Giant Eagle offers the essential groceries one would expect from a standard store, making it a convenient stop for everyday needs. While it maintains a basic selection, the presence of both a deli and a bakery adds valuable options for fresh provisions and prepared foods.
Mermaid Mary
Disappointing Customer Service Experience When I greeted the cashier with a friendly āHi, how are you?ā she didnāt respond at allājust complete silence. I politely asked her to double bag all my items since I had to walk a bit with my groceries, but she only double-bagged one item and continued placing the rest in single bags. I had to stop and remind her again, otherwise, she wouldāve had to redo the bags at the end. There was no apology or acknowledgment of the oversight. Even when I said thank you before leaving, she remained silent. Basic courtesy and communication seeks to be lacking. Out of curiosity, I looked at the reviews for this location and noticed many other customers have had similarly unpleasant experiences over the last few years now and I wonder why thereās still no improvement in this aspect . Management, please address this issueāthis kind of behavior is unprofessional, disappointing, and not what customers should have to deal with.
Ri
Came here the other day to grab some things for lunch. Didnāt have a whole lot of options for just fast grab type of food. But itās a nice store and good prices.
Sarvesh Asthana
Friendly staff
Susie Kay
Excellent
Seth Powers
Staff always nice. And its been my store forever good place to shop.
mike cole
Stores altogether clean nice neat and friendly employees
Update your store hours nothing is more annoying than finding out you close earlier that the web site says and you have 6 employees standing around maby have one of them update the web site thumbs down
larry baldwin
Mike McGrath in their pharmacy is absolutely šÆ unprofessional don't take my word for it read the reviews under pharmacy... He is rude when you are trying to get answers on why prescriptions aren't filled always up tight and rude seems to be a trend as I've read reviews. Not he refused to fill my diabetic meds because he is to proud to recognize his mistakes terrible customer service skill I've over many years listened to him speak to customers he speaks very condescendingly and down to his customers. I will continue to take my complaints to higher corporate levels so maybe they will replace this idiot!
Michelle G
I really appreciate āthe cart manā Josh at this location. He is always very polite, friendly, and helpful. He is always working very hard and helping all of his co workers. He goes out of his way to help elderly people and ladies in any way that he can. The world needs more people like Josh.
Amy Hunting
There was a mix-up with my husband's prescription yesterday and Hunter, at the pharmacy, went out of her way to help me and get it fixed. Shout out to someone who recognized the exhaustion on my face and took it upon herself to make things a little easier for my husband and I! All pharmacies should have an employee like her!
Debora Lynn (Beach Girlie)
Had everything I needed. Always fresh and well stocked. Staff in Rootstown is the best š
I have been shopping here for many years. Great meat selection! Delicious filet mignon steak for the grill. The cashiers are always friendly. My only complaint about the entire store is the older woman named Chan who works in the deli. She is rude and sarcastic. Next time I see her behind the counter, I will simply walk by without ordering anything. She is not worth my time!
Didn't have what I was looking forš Augustine Pizza
Pharmacy staff is wonderful and always very helpful. Also very willing to find the best price for your medications. Store is usually stocked well with fresh fruit and veggies and just about anything else you want.
This Giant Eagle offers the essential groceries one would expect from a standard store, making it a convenient stop for everyday needs. While it maintains a basic selection, the presence of both a deli and a bakery adds valuable options for fresh provisions and prepared foods.
Disappointing Customer Service Experience
When I greeted the cashier with a friendly āHi, how are you?ā she didnāt respond at allājust complete silence. I politely asked her to double bag all my items since I had to walk a bit with my groceries, but she only double-bagged one item and continued placing the rest in single bags. I had to stop and remind her again, otherwise, she wouldāve had to redo the bags at the end. There was no apology or acknowledgment of the oversight. Even when I said thank you before leaving, she remained silent. Basic courtesy and communication seeks to be lacking.
Out of curiosity, I looked at the reviews for this location and noticed many other customers have had similarly unpleasant experiences over the last few years now and I wonder why thereās still no improvement in this aspect .
Management, please address this issueāthis kind of behavior is unprofessional, disappointing, and not what customers should have to deal with.
Came here the other day to grab some things for lunch. Didnāt have a whole lot of options for just fast grab type of food. But itās a nice store and good prices.
Friendly staff
Excellent
Staff always nice. And its been my store forever good place to shop.
Stores altogether clean nice neat and friendly employees
Restaurantji Recommends
Update your store hours nothing is more annoying than finding out you close earlier that the web site says and you have 6 employees standing around maby have one of them update the web site thumbs down
Mike McGrath in their pharmacy is absolutely šÆ unprofessional don't take my word for it read the reviews under pharmacy... He is rude when you are trying to get answers on why prescriptions aren't filled always up tight and rude seems to be a trend as I've read reviews. Not he refused to fill my diabetic meds because he is to proud to recognize his mistakes terrible customer service skill I've over many years listened to him speak to customers he speaks very condescendingly and down to his customers. I will continue to take my complaints to higher corporate levels so maybe they will replace this idiot!
I really appreciate āthe cart manā Josh at this location. He is always very polite, friendly, and helpful. He is always working very hard and helping all of his co workers. He goes out of his way to help elderly people and ladies in any way that he can. The world needs more people like Josh.
There was a mix-up with my husband's prescription yesterday and Hunter, at the pharmacy, went out of her way to help me and get it fixed. Shout out to someone who recognized the exhaustion on my face and took it upon herself to make things a little easier for my husband and I! All pharmacies should have an employee like her!
Had everything I needed. Always fresh and well stocked. Staff in Rootstown is the best š
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