As a regular customer and a proud Canadian, Tim Hortons has always been one of my go-to spots for coffee and snacks. I usually opt for the drive-thru because of its convenience, but today I had some extra time and decided to go inside the store to get a feel for the atmosphere and observe how the team operates.
My experience started off well—the staff member who took my order was very kind and professional. However, while I was waiting for my order, I overheard a loud argument coming from the back. It wasn't shouting, but the voices were raised enough that every word was clearly audible to customers. Unfortunately, it didn’t stop there. There was ongoing murmuring and complaining among some employees, which continued even as I stood nearby.
As someone who values professionalism in any workplace, especially in customer-facing roles, I found this quite disappointing. A well-run team is a reflection of good leadership and training, and today’s experience didn’t live up to the standard I’ve come to associate with Tim Hortons. To be clear, my intent isn’t to get anyone in trouble, but to highlight the importance of maintaining a professional environment—because you never know who’s listening or watching.
That said, I still appreciate the kind staff who did acknowledge the situation and apologized. I hope management takes this feedback as constructive and works to foster a more cohesive and professional team atmosphere. I would love to continue supporting this location, but today’s visit was not what I expected from the Tim Hortons brand.
malynn cantleberry
Breakfast Sandwich was black burnt couldn't eat it coffee was all wrong was just horrible
Danny G
3 people working well actually 1 1 playing with a baby 1 working on my order that hated life 20 mins to pour cup of coffee and box donuts and I was the only one in there
B K
Fast service
Shannon W
I got there about 4:45 pm and they were closed. I'm not sure if they are even open anymore
Mike Sandrock
Always forgetting to put the whole order in the bag.
Nicholas Leggio
Drive through was fast and friendly
Frankie Hornik
Store hours are on the door and website to close at 5pm. I was there at 4:30 and they were closed. I passed by the one near my job when headed home because I knew I had time to easily make it in time. I wanted my hot chocolate still hot instead of driving home with it waiting on the way. I was really disappointed.
Aisya Kynard
I ordered a blt with sausage because I hate bacon with a large vanilla iced coffee and a hash brown. I received my coffee and it’s not the best and I had to wait an extra 10 min for a bagel they got wrong anyways. They gave me a bacon blt and not a sausage one like I asked for so I couldn’t even eat it.
DO NOT get an iced cap here! Every single employee makes them with SOOOOO much cream. It’s almost white in color & leaves a gross film in your mouth because you’re drinking a cup of cream with a splash of coffee. They’re awful
Atmosphere: 3
Food: 1
Service: 4
Randall Hilditch
Sat for about 20 minutes waiting on a muffin, got my food and took it home. The wrap I had bought was half a sausage, almost no eggs and a half slice of American cheese.. the other wrap was fine, coffee was great too.. just rushed the making process and it showed
A clean place 👌
As a regular customer and a proud Canadian, Tim Hortons has always been one of my go-to spots for coffee and snacks. I usually opt for the drive-thru because of its convenience, but today I had some extra time and decided to go inside the store to get a feel for the atmosphere and observe how the team operates.
My experience started off well—the staff member who took my order was very kind and professional. However, while I was waiting for my order, I overheard a loud argument coming from the back. It wasn't shouting, but the voices were raised enough that every word was clearly audible to customers. Unfortunately, it didn’t stop there. There was ongoing murmuring and complaining among some employees, which continued even as I stood nearby.
As someone who values professionalism in any workplace, especially in customer-facing roles, I found this quite disappointing. A well-run team is a reflection of good leadership and training, and today’s experience didn’t live up to the standard I’ve come to associate with Tim Hortons. To be clear, my intent isn’t to get anyone in trouble, but to highlight the importance of maintaining a professional environment—because you never know who’s listening or watching.
That said, I still appreciate the kind staff who did acknowledge the situation and apologized. I hope management takes this feedback as constructive and works to foster a more cohesive and professional team atmosphere. I would love to continue supporting this location, but today’s visit was not what I expected from the Tim Hortons brand.
Breakfast Sandwich was black burnt couldn't eat it coffee was all wrong was just horrible
3 people working well actually 1 1 playing with a baby 1 working on my order that hated life 20 mins to pour cup of coffee and box donuts and I was the only one in there
Fast service
I got there about 4:45 pm and they were closed. I'm not sure if they are even open anymore
Always forgetting to put the whole order in the bag.
Drive through was fast and friendly
Store hours are on the door and website to close at 5pm. I was there at 4:30 and they were closed. I passed by the one near my job when headed home because I knew I had time to easily make it in time. I wanted my hot chocolate still hot instead of driving home with it waiting on the way. I was really disappointed.
I ordered a blt with sausage because I hate bacon with a large vanilla iced coffee and a hash brown. I received my coffee and it’s not the best and I had to wait an extra 10 min for a bagel they got wrong anyways. They gave me a bacon blt and not a sausage one like I asked for so I couldn’t even eat it.
Restaurantji Recommends
DO NOT get an iced cap here! Every single employee makes them with SOOOOO much cream. It’s almost white in color & leaves a gross film in your mouth because you’re drinking a cup of cream with a splash of coffee. They’re awful
Atmosphere: 3
Food: 1
Service: 4
Sat for about 20 minutes waiting on a muffin, got my food and took it home. The wrap I had bought was half a sausage, almost no eggs and a half slice of American cheese.. the other wrap was fine, coffee was great too.. just rushed the making process and it showed
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Muffin
Never open
Atmosphere: 1
Food: 1
Service: 1
They didn't have jelly donuts
Atmosphere: 2
Food: 2
Service: 2
Great coffee- donuts and sandwiches are good also
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