Dairy Queen Grill & Chill

Been awhile since I ate burgers at DQ. They were good. Usually just get a blizzard.

Atmosphere: 5

Food: 5

Service: 5

Came and ordered 2 meals, one was a plain cheeseburger. Had to repeat our entire order twice, confirmed side and drinks more than that. Got to window and asked her to repeat the order since she was seemingly having a hard time, she repeated back AGAIN a plain cheeseburger just to hand us one that was dressed. Asked for it to be corrected and they tried to pull our car after another several minute wait. We denied and had a cheeseburger out as soon as she closed the window. Another employee then came up and said we ordered wrong and that we needed to move instead of checking the one sand which they just handed us. Rude staff, long wait, and felt like none of them even wanted to be there. From the reviews this is not a new problem.

Atmosphere: 1

Food: 1

Service: 1

Ordered what we always order and they got it completely wrong. We had to throw it away. I called and they said “well, I don’t know what I can do about it” That comment alone is the reason my family will now go somewhere else to get a sweet treat.

Lunch time
So slow and rude
2nd chance was worse blamed us for the food being made wrong and was still rude

Atmosphere: 1

Food: 1

Service: 1

Terrible customer service. Corporate should look into this location. We read some bad reviews but decided to go ahead and try this location. We will not be back.

Atmosphere: 1

Food: 3

Service: 1

if i could rate this place zero stars, i would. we waited in line for about 30 minutes. we got pretzel sticks and queso, by the time we got our pretzel sticks they were hard and cold. one of our queso’s had a hair sticking out of it. my boyfriend went in to get another queso and waited over 30 minutes INSIDE. he got to the counter and nobody asked him what he needed. he stood there for 10 minutes. awful service, poor cleanliness, never coming back here again.

Atmosphere: 1

Food: 1

Service: 1

I never thought I’d say these words, but Dairy Queen was out of ice cream. You read that right — out. of. ice. cream.

To make things worse, once you’re in the drive-thru line, there’s no way to escape. You’re boxed in like cattle in a chute, just inching forward in hopes of a miracle. I waited 15 minutes dreaming of a Blizzard, only to reach the window and be met with a sheepish, “Sorry, we’re out of ice cream.”

I wish I could say they offered an apology, a refund, or even a coupon for next time. Nope — just flipped off by the big lady at the window

Atmosphere: 1

Food: 1

Service: 1

They need to fire this young girl at the drive-through with the tattoo on her arm she kept handing me the wrong stuff and getting irritated that I pointed it out and then kept slamming the drive-through window closed and laughing with her coworkers joking around while looking at me she clearly just hates her job they need to get rid of her I’ll never go back to this place. They all look like they’re eating the profits of the place and it’s filthy inside! The absolute worst customer service I think I have ever seen anywhere

Atmosphere: 1

Food: 1

Service: 1

We enjoy everything about our location.

Atmosphere: 5

Food: 5

Service: 5

10 minutes before closing time and they locked the door in our faces as we walked up with our kids.

Nice clean store, great service.

The young lady working the drive thru seems totally annoyed by having customers. Seems more interested in joking around and having fun with her coworkers. We ordered two orders of cheese curds and was never given an option on dipping sauce. She put marinara in the bag and said that’s what cheese curds come with and we had to pay extra for ranch. I’ve always been asked what sauce I want. She charged another $1.58 for ranch and never gave us the ranch. Maybe that’s not the job for her.

Food was good. Service was a bit slow,but it was worth the wait

Had a very good experience

Completely changed the chicken and fries in the chicken strip baskets. They are absolutely terrible. Cheap quality fries and chicken for a higher price. Need to advertise when you change products.